Plusnet Fibre Broadband

Plusnet are quite open to haggling at the moment particularly now we're in an open window before line rental costs increase. I have just sorted out a new deal with them too.

This is an ideal time to get your haggling hats on

John Lewis do not "piggyback" on Plusnet. Plusnet provide the service that is sold as "John Lewis Broadband". It is effectively the same product in new packaging.

Anyway they quite often won't compete with themselves even if it is under another label; not that that's a problem because there are other deals to bounce off so...

ive just had a frustrating experience with Plusnet, when I went to look at their blackfriday deals. Ive been with them many years, and am currently on their Unlimited Fibre Extra package, bit have been out of contract for some time. I pay £39.98 a month. I see on their website that they are selling it at £26.99 a month, so figure I'll have a bit of that!
I click to add the package, and it lands me on a page with the options available to me. It only gives me my current package, so I can neither "downgrade" nor choose the latest offer. A quick look and it tells me that my current package is prices at £31.99 as an "out of contract price", so this is about 25% lower than Ive been paying for the last 18 months since ive been out of contract. I decide to chat online to an advisor.
I detail the above, and ask why there is a discrepency, they confirm that I am out of contract and am currently being charged £39.98, but that they have no idea why the website would be telling me otherwise. They ask if I want to speak to the new contracts team, and I advise I'd rather find out if I've been overcharged the last couple of years first, they say they can help. I teminated the chat, saying I'd email them with my screen grabs etc. ( silly me then realised you cant email Plusnet.... a tech company)
Back to the chat I go, I chat to another person, tell them my frustration. Their reply is "clearly the website it wrong" and " meaning as you are out of contract, you are paying the full price" - its not clear, thats why im talking to them, and the "out of contract" price the webiste is telling me is lower than the full price they had quoted me, its not like I'd been getting a discount and it reverted to full price like some mobile phone contracts do.
Frustrated, I then say " lets put that to one side" can I also ask why if im out of contract I cant take advantage of the new offers, or move to another package at all? ( actually, I can ADD call packages), they tell me Plusnet have never allowed customers to change their packages online, and I would have to talk to a sales advisor. I tell them I upgraded the package 4 years ago in their online shop, and if only I could email you I could give you all the details, they say this isnt an option, and if I wanted to do anything further on their account I would need to talk to the sales team.

Very frustrating...... and now reading on the forums I realise that the price reductions are only coming ahead of their planned increases in December.... time to go to another provider methinks, they are not being honest with me!