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  • FIRST POST
    • SOUTHALL58
    • By SOUTHALL58 12th Nov 19, 5:44 PM
    • 2Posts
    • 0Thanks
    SOUTHALL58
    BT offer of compensation for waiting 4 months for our service
    • #1
    • 12th Nov 19, 5:44 PM
    BT offer of compensation for waiting 4 months for our service 12th Nov 19 at 5:44 PM
    Hello all,

    I am new to this forum and need your expertise, we ordered a phone line and internet on 5th July and finally had it fitted 6th `November we have had plenty of broken promises and we escalated our complaint, they closed our first complaint so we took it to resolver and the "executive complaints team" we now have the internet and a telephone however I have asked for compensation of 5 per day for 93 days 17 for calls from France whilst we were on holiday 50 compensation for coming home early from our holidays as we were told the situation was resolved but we need to check our line (it was not) and 100 for two lost days, we have been told the maximum they can pay is 60 days and 50 for our loss of holiday and our calls. If we do not take the offered compensation a deadlock letter is sent, has anyone experience of the Communication Ombudsman? Are they fair? or should we accept BT offer of 312 any advice greatlyy received
Page 1
    • Neil Jones
    • By Neil Jones 12th Nov 19, 6:23 PM
    • 3,059 Posts
    • 2,229 Thanks
    Neil Jones
    • #2
    • 12th Nov 19, 6:23 PM
    • #2
    • 12th Nov 19, 6:23 PM
    Were you charged at all for the period 5th July to 6th of November?
    • SOUTHALL58
    • By SOUTHALL58 12th Nov 19, 6:43 PM
    • 2 Posts
    • 0 Thanks
    SOUTHALL58
    • #3
    • 12th Nov 19, 6:43 PM
    • #3
    • 12th Nov 19, 6:43 PM
    No we were not charged as there was no service as there was no telegraph pole
    • JJ Egan
    • By JJ Egan 13th Nov 19, 9:24 AM
    • 13,550 Posts
    • 6,222 Thanks
    JJ Egan
    • #4
    • 13th Nov 19, 9:24 AM
    • #4
    • 13th Nov 19, 9:24 AM
    Personal opinion you should quantify your losses and decide or engage a compo lawyer.
    • sal_III
    • By sal_III 13th Nov 19, 10:39 AM
    • 1,662 Posts
    • 1,541 Thanks
    sal_III
    • #5
    • 13th Nov 19, 10:39 AM
    • #5
    • 13th Nov 19, 10:39 AM
    I would take the 312, while it's still on the table and move on. I don't know what the T&C you signed for are, but unless there some specific provisions for compensation due to delay, most of your demands are unreasonable and I don't see them flying in court. The BT offer seems like a good will gesture, that can easily evaporate if you take them to court.

    5/day is 150/month, how did you arrive at this number? You could have taken a PAYG 3/4G dungle for about 30-40/month as a replacement service, so I fail to see how a court could award you damages of 5/day.

    How did you incur 17 call charges from France, when roaming is free in the EU? Did you use a landline, instead of your UK mobile to call BT?

    You didn't have to cut your holiday short to go back and test the service. You choose to do it, how is it BT's fault that you made this choice? Also 50 for interrupted holiday in France doesn't seem remotely enough and only look like you are trying it on.

    All in all, id doubt that you will be able to cover solicitors fees alone even if you manage to get the full asking compensation.
    • Colin_Maybe
    • By Colin_Maybe 13th Nov 19, 1:20 PM
    • 4,840 Posts
    • 2,844 Thanks
    Colin_Maybe
    • #6
    • 13th Nov 19, 1:20 PM
    • #6
    • 13th Nov 19, 1:20 PM
    I would take the 312, while it's still on the table and move on. I don't know what the T&C you signed for are, but unless there some specific provisions for compensation due to delay, most of your demands are unreasonable and I don't see them flying in court. The BT offer seems like a good will gesture, that can easily evaporate if you take them to court.

    5/day is 150/month, how did you arrive at this number? You could have taken a PAYG 3/4G dungle for about 30-40/month as a replacement service, so I fail to see how a court could award you damages of 5/day.

    How did you incur 17 call charges from France, when roaming is free in the EU? Did you use a landline, instead of your UK mobile to call BT?

    You didn't have to cut your holiday short to go back and test the service. You choose to do it, how is it BT's fault that you made this choice? Also 50 for interrupted holiday in France doesn't seem remotely enough and only look like you are trying it on.

    All in all, id doubt that you will be able to cover solicitors fees alone even if you manage to get the full asking compensation.
    Originally posted by sal_III
    Presuming this thread is genuine (not a given at the moment on here) I'd say that was more than generous. Nobody forced them to phone from France either.
    • Castle
    • By Castle 15th Nov 19, 5:24 PM
    • 2,399 Posts
    • 3,332 Thanks
    Castle
    • #7
    • 15th Nov 19, 5:24 PM
    • #7
    • 15th Nov 19, 5:24 PM
    5/day is 150/month, how did you arrive at this number? You could have taken a PAYG 3/4G dungle for about 30-40/month as a replacement service, so I fail to see how a court could award you damages of 5/day.
    Originally posted by sal_III
    The 5 per day is set by OFCOM
    https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know
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