Add your feedback on energy supplier iSupply

Few months in and all good. They are trying hard to keep in touch - admittedly their website is a bit clunky, but it all works, and the 3 year fix I am on is well cheap by comparison with what is on offer. Glad I switched.

Lee_Pennell wrote: »

Joined ISupply from Energy Club suggestion and a very attractive three year fixed rate. Joining process went ok and i looked forward to my first statement.since December 2016 - nothing received to date as my gas account is still inactive on the website despite them happily taking a direct debit each month.

Made three very long phone calls to try and resolve got an empty promise each time and yesterday i was assured that the guy would resolve personally. Sadly, an empty promise, nothing changed and the promised call never came.

Clearly they dont give a hoot about customer service and i am annoyed that the ombudsman allows these start up companies to run a business that is ill prepared to service its customers. I have made a formal complaint and will follow up with the ombudsman if it does not get resolved. I will be switching provider and moving back to the safety of Eon if not resolved soon. These small companies are not all they are made out to be.

Will update if i get any resolution.

My experience of Isupply is that if you have raised a formal complaint against them, you will get assigned a case handler who will do everything in their power to resolve the matter, as they do take all action possible to avoid the matter going to the ombudsman.
Such case handlers either have more power, or at least more time, to address your issues than the standard front line responders

I make no comment on your actual complaint, other than to say if you have your gas supplied by them I am sure you will receive a gas bill or an explanation as to why not.

Of course you are free to choose whatever supplier you wish, presumanbly a more expensive one. You will also incur early exit fees if you leave this supplier before the end of your term (i.e. within 49 days of the scheduled end)

Vattenfall is owned by the Swedish government. I've heard said that the UK power industry is being put back into public ownership even without Corbyn's help. Albeit to be owned by foreign governments. This seems to be more proof!

DON'T USE THEM!!
Currently the Energy Ombudsnan is investigating my string of Complaints against iSupply. Amongst the several points raised was they left my home without hot water and heating for 5 days as they ordered the wrong Electric Meter from their contractors- "Lowri Beck". Then when the contractor did arrive, he had brought an "Ovo" energy smart E7 meter instead of the E10 one I had. After complaining, iSupply awarded me £110 in compensation. Problem is, they won't pay it to me as I cannot input my current meter readings on my online account- it won't accept them.
I've only been with them for 2 months- my account balance with them currently is over £300 but my energy useage for the 2 months is just £62.
I've spent over 12 hours on the phone to them, sent 45 emails and online messages. All ignored.
So I gave them 7 days in writing to respond and pay the compensation amount into my bank account- They ignored this, so I took the complaint directly to the Energy Ombudsman, who accepted my case immediately.
I was appalled to be told by an iSupply telephonist that "We don't actually have a dedicated Complaints Department- we deal and respond to any Complaints ourselves when we occasionally work over-time, and that's not often..."
Isn't it lucky that I record all incoming and outgoing phone calls on my p.c.
This company is in totally over their heads- until they get their service up to acceptable standards, my advice is to NOT USE IT!
If iSupply ignore the ruling from the Ombudsnan, straight to Civil Court for both Breach of Contract and Goods and/or Services breaching the Sale of Goods Act.
My rating for iSupply? -1 out of 5. David of Dumfries.