Vonage Bug?

Anthorn · 12 January 2019 at 2:12PM

Has anyone encountered this problem? In online account Mobile Devices tab, Update Mobile Numbers, Save does not work and results in a pop-up message, "This feature is not available. When making a call prefix the number with 141 or *67 to withhold Caller ID on a call by call basis." The same result is received when attempting to clear the field and confirming to leave blank.

bengalknights · 14 January 2019 at 12:07PM

Anthorn wrote: »

Has anyone encountered this problem? In online account Mobile Devices tab, Update Mobile Numbers, Save does not work and results in a pop-up message, "This feature is not available. When making a call prefix the number with 141 or *67 to withhold Caller ID on a call by call basis." The same result is received when attempting to clear the field and confirming to leave blank.

Yes just recreated this in Vonage presume its a bug

Anthorn · 15 January 2019 at 9:26AM

Thank you bengalknights for your response.

I have been trying to get this to work and tried every variation of a phone number format I can think of to no avail. I have contacted support and received no response whatsoever. I have therefore cancelled my account because it is apparent that Vonage is either unwilling or unable to fix the bug and Vonage Support is dead.

Quite frankly, I do not recommend Vonage for anything at all.

Anthorn · 22 January 2019 at 4:46PM

Update:

I requested that Vonage disconnect my service on 20 January 2019 and they disconnected it today 22 January 2019. I provided as my reason the problem of editing my mobile numbers but no response on that, no retention deal, no crying, not much of a response at all really. Rather than fix the problem or at least provide an excuse they just preferred me to go. So ... er ... by-bye Vonage!

Vonage Bug?

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