Green Network Energy Reviews: Add your feedback on the energy supplier

When I called them yesterday they promised that my welcome pack etc would be emailed to me within 24 hours.

This morning it was waiting for me in my INBOX. No problem there.

After I added my password in order to officially 'sign up' I mistakenly overlooked their confirmation email which required me to click the link to activate the account ... so I gave them a ring .... they answered after a couple of rings and the fella was eminently professional and helpful.

I have a date for commencement of supply and a date for the first direct debit and they have told me when to submit meter readings.

The website isn't as sophisticated as, say, the British Gas one but it's OK for me and is easy to navigate.

Their price, according to the figures I used for comparison purposes, is a couple hundred pounds less than British Gas ... but I appreciate that it's a bit tricky to get real life savings figures. However what I am certain of is...the "Standard" British Gas tariff is the one you generally default to if you haven't opted for one of their fixed rate deals and it usually costs you money if you don't move away from the "Standard" tariff. But this time the two available fixed rate offers were only a pound or two different compared to the default "Standard" tariff i.e. the two fixed rate deals were hardly any more beneficial compared to their standard rate. They said (on the phone, when I pointed this out) that this was the first time that has been the case and that they never claim to be the cheapest but their service is more reliable than smaller companies etc ... blah, blah , blah ....

Maybe I will have to eat my words but at this early stage Green Network haven't blotted their copy book.

Angler1701 wrote: »

Swapped yesterday and found they will not change initial start date for direct debit. This means that to change the date eill incur a double payment. Then phoned to cancel and was told it is too early for their system to cancel new account. It would appear that if you want your payment to start on a certain day you should apply for a supplier swap twenty one days before you want your direct debit to start. Totally inflexible.

Surely you're not going to cancel the switch solely on the basis of one direct payment? I can't believe they wouldn't adjust the sum paid once you were up and running with them. You say 'totally inflexible' but I would imagine there are constraints in place associated with the bank in question and an inability to change the initial payment, hence the problem ... but I do know they made a point of saying the direct debit date could subsequently be changed.

If you're saying your finances won't permit two direct debit payments being taken at once due to, say, a low balance in the bank account (albeit only once, and subject to a later adjustment) then I must accept that and there's nothing more to add - but ordinarily a temporary debit of this nature from most people's account would be tolerable and, as mentioned, it can be sorted once the account is functioning normally.

EDIT, several days on......

No response to date from the poster, Angler 1701.

So we don't know how the switch over went or if the direct debit situation has been resolved or if the poster still regards them to be "totally inflexible".

Speaking personally, it has gone quiet during this period of time between switching request and changeover day (25th September 2017).

British Gas have verbally confirmed, and also emailed to say, that there aren't exit fess to be applied during the last 49 days of the fixed contract, so that's unlikely to be a problem. We just need to see if the paperwork and the subsequent billing, direct debits etc. are all OK.

I-LOV-MONEY wrote: »

Hi. Although my tarrif is not at an end, I have been told I can change without exit fees.

I have had an e-mail from U-Switch which tells me to go with one company, MSE/CEC then you get some good reviews and some bad ones !

GNE seemed to be well recommended by MSE, but my head is boggling with all this information.

The bottom line is I want a reliable service at a cheap price (who doesn't?!).

They are just billing companies, the energy won't suddenly stop!
I went from EDF to BGas and only time I contact them is when switching or to give a reading

GNE comes cheapest for me, so I either go with EDF who are the cheapest big-6 for me or GNE. My only other consideration is to go with bulb that has no exit fees, but that seems to be boosted by lots of referrals for the £50-quid, so taking with a pinch of salt