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  • FIRST POST
    • Joshclarke7
    • By Joshclarke7 19th Sep 19, 7:30 PM
    • 2Posts
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    Joshclarke7
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    KLM Strike, Manchester - Dubai, transfer in Amsterdam.
    • #1
    • 19th Sep 19, 7:30 PM
    0 WOW
    KLM Strike, Manchester - Dubai, transfer in Amsterdam. 19th Sep 19 at 7:30 PM
    Hi,

    On Wednesday I traveled from a Manchester to Dubai with a transfer in Amsterdam, with KLM airlines. On Monday I was advised there would be a strike at Schiphol, on the day I traveled, which meant I couldnít take checked luggage. When I arrived at Schiphol we were advised the flight would be delayed as there werenít any staff to load the luggage on the flight, after 3 hours were were able to board. Once boarded we were then advised a hydraulic leak had been found and a part needed to be replaced. We finally left 5hrs and 30minutes after our scheduled time.

    What are my rights to make a claim and what are the correct channels I should go down.

    TIA!!
Page 1
    • headpin
    • By headpin 19th Sep 19, 8:45 PM
    • 719 Posts
    • 367 Thanks
    headpin
    • #2
    • 19th Sep 19, 8:45 PM
    • #2
    • 19th Sep 19, 8:45 PM
    You will be entitled to compensation if there is a delay in accordance with the EU Rules. The delay is not based upon the departure times, but how late you arrive beyond the scheduled arrival time.

    MSE has a guide here that should give you all of the information that you need.

    https://www.moneysavingexpert.com/travel/flight-delays/#cancelrules
    • Joshclarke7
    • By Joshclarke7 19th Sep 19, 9:18 PM
    • 2 Posts
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    Joshclarke7
    • #3
    • 19th Sep 19, 9:18 PM
    • #3
    • 19th Sep 19, 9:18 PM
    Even though my destination was outside the EU?
    • photome
    • By photome 20th Sep 19, 5:37 AM
    • 14,231 Posts
    • 9,739 Thanks
    photome
    • #4
    • 20th Sep 19, 5:37 AM
    • #4
    • 20th Sep 19, 5:37 AM
    Even though my destination was outside the EU?
    Originally posted by Joshclarke7

    Flight originated in the EU
    better to post on the dedicated flight compensation page for KLM


    https://forums.moneysavingexpert.com/showthread.php?t=4384719
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