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  • FIRST POST
    • MSE Naomi
    • By MSE Naomi 20th Aug 19, 2:43 PM
    • 310Posts
    • 70Thanks
    MSE Naomi
    MSE Poll: How do you rate your bank account's service?
    • #1
    • 20th Aug 19, 2:43 PM
    MSE Poll: How do you rate your bank account's service? 20th Aug 19 at 2:43 PM
    Poll started 20 August 2019
    Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

    So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

    Did you vote? Are you surprised at the results so far? Have your say below.

    If you haven't already, join the forum to reply.

    Thanks!
Page 1
    • MoneySavingTart
    • By MoneySavingTart 20th Aug 19, 8:46 PM
    • 68 Posts
    • 16 Thanks
    MoneySavingTart
    • #2
    • 20th Aug 19, 8:46 PM
    • #2
    • 20th Aug 19, 8:46 PM
    I have accounts with five of the banks on the list and yet I can only respond for one bank. Surely allowing responses on more than one bank per respondent allows closer comparisons.
    • Be Happy
    • By Be Happy 21st Aug 19, 7:58 AM
    • 1,195 Posts
    • 526 Thanks
    Be Happy
    • #3
    • 21st Aug 19, 7:58 AM
    • #3
    • 21st Aug 19, 7:58 AM
    Why is the list of options in a different order under TSB than EVERY other bank listed? This could cause a misleading impression.

    Hope this is noticed when producing final poll results.
    • Coveredinbees!!!!
    • By Coveredinbees!!!! 25th Aug 19, 4:08 PM
    • 3,183 Posts
    • 1,966 Thanks
    Coveredinbees!!!!
    • #4
    • 25th Aug 19, 4:08 PM
    • #4
    • 25th Aug 19, 4:08 PM
    I agree with MST I have 3 bank accounts but can only vote on 1. I'll leave a comment here that I'm not happy with Nationwide slashing the interest rates for savings, big deal you're still a building society, you still treat your customers badly.

    • MoneySavingTart
    • By MoneySavingTart 25th Aug 19, 4:17 PM
    • 68 Posts
    • 16 Thanks
    MoneySavingTart
    • #5
    • 25th Aug 19, 4:17 PM
    • #5
    • 25th Aug 19, 4:17 PM
    I agree with MST I have 3 bank accounts but can only vote on 1. I'll leave a comment here that I'm not happy with Nationwide slashing the interest rates for savings, big deal you're still a building society, you still treat your customers badly.
    Originally posted by Coveredinbees!!!!
    I'm right there with you CiB, pi88ed off with NW. Our insurance package at 13 PCM was offset by 6 or so of interest as I tried hard to keep the Flex plus topped up to 2.5k.
    Now the same cover is effectively 19 PCM.
    I think that the next time a juicy bank switching deal comes up I'll move everything but a token balance in Flex plus out of NW. Barstewards!
    • MovingForwards
    • By MovingForwards 25th Aug 19, 6:20 PM
    • 2,379 Posts
    • 2,812 Thanks
    MovingForwards
    • #6
    • 25th Aug 19, 6:20 PM
    • #6
    • 25th Aug 19, 6:20 PM
    Three different banks, but only one vote, not much use as the results will not be accurate; I'm sure I won't be the only person with multiple accounts!

    No votes from me.
    • Johnny Boy Suffolk
    • By Johnny Boy Suffolk 27th Aug 19, 1:59 PM
    • 2 Posts
    • 0 Thanks
    Johnny Boy Suffolk
    • #7
    • 27th Aug 19, 1:59 PM
    Service- what service?
    • #7
    • 27th Aug 19, 1:59 PM
    Nat West shut my local branch at Bungay 6 miles away, then Beccles 8 miles away, then Diss 16 miles away. I now have the choice of driving to Lowestoft also about 16 miles and an often blocked bridge away - where you have to pay for parking or Norwich over 20 miles away and bad rush hour traffic and again pay for parking. Nat west are providing a mobile bank at Diss and Beccles for about 90 minutes at each on the same 2 days of the week and they suggest using the post office. Thanks to all the bank closures the post office usually has a massive queue and cannot process a credit card payment or do account transfer requests - my only two uses for a branch. I don't want to go mobile app as I was hacked in 2015 and BT were worse than useless about sorting that issue as were action fraud.
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