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  • MadMonkey
    Thank god for the internet !!

    I just had the same DD go out and was convinced there was nothing at all it could possibly be - then insurance made me think and i did arrange home insurance which will have started this month !!

    I like my direct debits to actually say what it's for or who it's to !
    It's not paranoia if they really are after you.
  • dwatts1
    Who are BACS, and why report it to them?
    Under the direct debit guarantee scheme, you should be notified in advance of how much and when the money will be taken (and by who). If this doesn't happen, contact your BANK and ask for a full and immediate refund under the direct debit guarantee scheme. The reason in your case is that you have no idea who this is from and have not been notified as required. If the bank try to say it isn't their responsibililty (some do ) you can report them to BACS who will soon sort them out. Post back if you get problems.
    Originally posted by JohalaReewi
    Who are BACS, and why report it to them?
  • fairyprincess76
    i have just seen this on my bank statement and am pleased i came on here. we just took out new car insurance with hsbc and i just expected to see there name but at least i know what its for now. thanks guys
  • Cornish Richard
    Thank god for this site. Checked my bank account to find this unknown debit. Checked with bank - after3 weeks came back. New car insurance. Why don't they use a recognised name? Thanks to all.
  • rkb179
    Call 0870 5845074 and speak with them to find out why the money has been deducted. As you can see, this reference is being given to for a number of reasons, including home insurance from various providers.
    • david39
    • By david39 6th Mar 09, 10:23 AM
    • 1,940 Posts
    • 1,565 Thanks
    david39
    Very strange though. I've not been involved with any direct debit problem but I thought I would try the web site recommended in the Compare the Market TV ad - no, not the car-insurance site, the other one :

    comparethemeerkat.com

    Yes, there really is one!
    Quite funny really, worth a visit to waste a few moments but I read along the bottom of their home page, the following:

    2009 BISL Limited. comparethemarket.com and comparethemeerkat.com are trading names of BISL Limited registered in England number 3231094 Registered Office Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS authorised and regulated by the Financial Services Authority

    so I thought I would Google BISL to see who they were, and ended up at this forum.

    Seems they have their paws, sorry, fingers in many pies
  • dobbie82
    when i had this it was Post Office insurance, confused me at the time though
    • peachyprice
    • By peachyprice 6th Mar 09, 8:33 PM
    • 20,378 Posts
    • 47,245 Thanks
    peachyprice
    As an aside
    I've just made a car insurance claim through them, and my goodness it was the easiest claim I have ever made, great service
    Accept your past without regret, handle your present with confidence and face your future without fear
  • Assenav
    I've had the same thing - BISL direct debit for 25.80. It turns out it's for Yes car insurance that I've just switched over to. I think I'll go back to a more conventional and traditional insurance company next year - sod saving money - I'd rather have quality of service. Hate to think what'll happen if I need to claim if they have to hide behind some company that doesn't ID itself on people bank statements!
    • BruceyBonus
    • By BruceyBonus 23rd Apr 09, 5:01 PM
    • 1,124 Posts
    • 636 Thanks
    BruceyBonus
    I've had the same thing - BISL direct debit for 25.80. It turns out it's for Yes car insurance that I've just switched over to. I think I'll go back to a more conventional and traditional insurance company next year - sod saving money - I'd rather have quality of service. Hate to think what'll happen if I need to claim if they have to hide behind some company that doesn't ID itself on people bank statements!
    Originally posted by Assenav
    I hardly think it is hidden:
    yesinsurance.co.uk car, home and van insurance is administered by BISL Limited, a leading independent insurance intermediary dealing with selected panels of insurers. Both yesinsurance Services Limited and BISL Limited are authorised and regulated by the Financial Services Authority.
  • nannynic
    Bisl bac
    My bank statement is the same and mine is RAC car insurance.
  • antzman45
    hi have a butchers at this i checked my bank statement this morning to find 8 dds from my account to the total of 144.15 all by bisl bacs i got no idea what they are for and i have no dds set up on my account so someone at the bank is getting an ear bashing on tuesday morning i will find out where this money has gone and i can tell you i wont let it go without going to seek legal advise on this .
    • BruceyBonus
    • By BruceyBonus 25th May 09, 3:20 PM
    • 1,124 Posts
    • 636 Thanks
    BruceyBonus
    hi have a butchers at this i checked my bank statement this morning to find 8 dds from my account to the total of 144.15 all by bisl bacs i got no idea what they are for and i have no dds set up on my account so someone at the bank is getting an ear bashing on tuesday morning i will find out where this money has gone and i can tell you i wont let it go without going to seek legal advise on this .
    Originally posted by antzman45
    Who do you have your insurances with?
    If the payments weren't set up by you, then the Direct Debit guarantee will ensure you get a refund.
  • antzman45
    the 8 dds are spaced and in odd amounts 4 months consecutive and then a two month gap then 4 months again last dd was a month ago and nothing this month as of yet .
    • BruceyBonus
    • By BruceyBonus 25th May 09, 3:24 PM
    • 1,124 Posts
    • 636 Thanks
    BruceyBonus
    the 8 dds are spaced and in odd amounts 4 months consecutive and then a two month gap then 4 months again last dd was a month ago and nothing this month as of yet .
    Originally posted by antzman45
    Who do you have your car/home/pet/travel/any other type of insurance with?
  • brich
    I too have had a DD taken from my Bank Account by BISL 5 days ago. The DD was in relation to RAC Direct Insurance - who had taken the premium even though I had not renewed the policy. They say that when I signed up to the original insurance in 2008, I had also agreed to allow then to continue to take premiums unless I cancelled it. I am (hopefully) getting the money back. Strange that they never sent me any insurance certificate or cover note though...

    What I haven't been able to get an answer to is how BISL are able to DD my bank account without my authority. I have a letter confirming my original DD mandate which was with London & Edinburgh Insurance Company Limited, but apparently somewhere along the line this mandate has been taken over by BISL. RAC Direct say that they wrote to me about this and said I could opt out if I wasn't happy - I don't recall this letter but even so I'm concerned that I have to opt OUT rather than opt in.

    BISL say they can't send me a copy of the mandate, only a copy of a letter which confirms the information. My bank say they received an electronic mandate from BISL with my name on it, so they activated the DD.

    So it seems that the insurance companies are able to pass our personal banks details and mandate authorisations around freely. Can this really be so?
  • jambosans
    I too have had a DD taken from my Bank Account by BISL 5 days ago. The DD was in relation to RAC Direct Insurance - who had taken the premium even though I had not renewed the policy. They say that when I signed up to the original insurance in 2008, I had also agreed to allow then to continue to take premiums unless I cancelled it. I am (hopefully) getting the money back. Strange that they never sent me any insurance certificate or cover note though...
    Originally posted by brich
    Have you never had insurance or been in a contract before? Most insurances, and contracts after the minimum term is up will automatically renew until you provide notice to cancel.

    What I haven't been able to get an answer to is how BISL are able to DD my bank account without my authority. I have a letter confirming my original DD mandate which was with London & Edinburgh Insurance Company Limited, but apparently somewhere along the line this mandate has been taken over by BISL. RAC Direct say that they wrote to me about this and said I could opt out if I wasn't happy - I don't recall this letter but even so I'm concerned that I have to opt OUT rather than opt in.

    BISL say they can't send me a copy of the mandate, only a copy of a letter which confirms the information. My bank say they received an electronic mandate from BISL with my name on it, so they activated the DD.

    So it seems that the insurance companies are able to pass our personal banks details and mandate authorisations around freely. Can this really be so?
    Originally posted by brich
    Well, yes, if it is still RAC Direct Insurance. The company acting on their behalf is neither here nor there, ultimately it is for the same thing. Your insurance is with RAC, and your agreement with them is for automatic renewal, so you have given BISL (acting on RAC's behalf) permission to collect payment.

    You are right in the sense that you should be notified by the originator of any new mandate setup on your account. However again I feel that is irrelevant, because your agreement to pay is with RAC, so the name on the direct debit shouldn't matter.
  • moncooper
    Bisl
    I too have a BISL payment taken from my bank account. It relates to a car insurance payment via the RAC. They might have referred to the RAC in the Direct Debit!! Anyway on the back the RAC insurance blurb, in very small letters, I read "BISL LTd is an independent insurance intermediary dealing with selected insurers and authorised and regulated by the Financial Services Authority." Thanks for telling me :-(
  • bburnrover
    Bisl
    This company act for anyone with the Post Office car insurance policies.
  • loopholer
    i've just googled BISL after being confused by the same Direct Debit appearing in my online banking. Post Office mentioned earlier in thread rings a bell, I've just changed my Post Office home insurance payment details. My post office paper work says my policy is with Legal and General, so I can only assume BISL act as the payment conduit for many such insurance polices.
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