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  • FIRST POST
    • LeeBalders
    • By LeeBalders 17th Nov 14, 12:19 PM
    • 38Posts
    • 34Thanks
    LeeBalders
    Yorkshire & Clydesdale Banks offering 150 for switching
    • #1
    • 17th Nov 14, 12:19 PM
    Yorkshire & Clydesdale Banks offering 150 for switching 17th Nov 14 at 12:19 PM
    The Daily Mail are reporting that Clydesdale and Yorkshire banks are now offering 150 to switch to one of their current accounts. They require a 1000 pay-in each month but no direct debits mentioned (guessing the article was referring to the Current Account Direct).
Page 112
    • starM
    • By starM 28th Nov 15, 4:25 PM
    • 1,440 Posts
    • 189 Thanks
    starM
    How will this work. My mother opened up an account and she has speech difficulties - unable to call them up and no near branches. She sent a message via secure messaging and received a reply Accounts opening team has sent an switching pack. This was 2 weeks ago still not received. She chased up and they replied back she will have to wait until 27th Nov which was on Friday.

    Obviously she will miss the deadline now. Can this be submitted as a complaint?

    She applied for the account online, this was referred and then accepted. She logged in and attempted switch online. Came up and error message everytime she has done it. She has a screen print of it aswel.
    • YorkshireBoy
    • By YorkshireBoy 28th Nov 15, 4:52 PM
    • 30,974 Posts
    • 18,986 Thanks
    YorkshireBoy
    She logged in and attempted switch online. Came up and error message everytime she has done it. She has a screen print of it aswel.
    Originally posted by starM
    What was the error message, and where is she attempting to switch from (provider and specific account name/type).
    • starM
    • By starM 28th Nov 15, 5:07 PM
    • 1,440 Posts
    • 189 Thanks
    starM
    What was the error message, and where is she attempting to switch from (provider and specific account name/type).
    Originally posted by YorkshireBoy
    It just came up "Sorry there has been a technical problem" Something has gone wrong in the background.

    She was trying to switch Nationwide FlexDirect account - obviously the account was in her name.
    • starM
    • By starM 30th Nov 15, 8:16 PM
    • 1,440 Posts
    • 189 Thanks
    starM
    It just came up "Sorry there has been a technical problem" Something has gone wrong in the background.

    She was trying to switch Nationwide FlexDirect account - obviously the account was in her name.
    Originally posted by starM
    Do you think she has a good reason for complaint?
    • wilfred3
    • By wilfred3 3rd Dec 15, 3:49 PM
    • 47 Posts
    • 21 Thanks
    wilfred3
    Very good chance of getting the 150.
    This happened to me with TSB last week. I applied online but received no details or info. until Three weeks later. When everything finally came and account opened, I phoned to say I wanted to switch. They said too late as although cut off date is 23rd, you need 7 working days to switch, BEFORE the cut off day!
    I went to the bank and complained in person. I told them it wasn't my fault the bank took so long to send me all the details through the post. Bank manager filed a complaint for me on the Friday. First thing Monday morning, customer services rang to credit me the bonus switch and bus fare.
    • starM
    • By starM 3rd Dec 15, 6:23 PM
    • 1,440 Posts
    • 189 Thanks
    starM
    Very good chance of getting the 150.
    This happened to me with TSB last week. I applied online but received no details or info. until Three weeks later. When everything finally came and account opened, I phoned to say I wanted to switch. They said too late as although cut off date is 23rd, you need 7 working days to switch, BEFORE the cut off day!
    I went to the bank and complained in person. I told them it wasn't my fault the bank took so long to send me all the details through the post. Bank manager filed a complaint for me on the Friday. First thing Monday morning, customer services rang to credit me the bonus switch and bus fare.
    Originally posted by wilfred3
    Just an update. She filed the complaint online via secure messaging. They replied back - obtained bank / card details and confirmed she will be entitled to 150 even so the deadline has passed.

    She had another message confirming switch date.

    All sorted. MS
    • betterdaysahead
    • By betterdaysahead 3rd Dec 15, 6:54 PM
    • 116 Posts
    • 59 Thanks
    betterdaysahead
    Just want someone to confirm that I will get the 150:
    I set up my Readycash account online last Friday 27th. I completed the switch application online at the same time. I have set up my switch date for mid December. Even though this is after the deadline, am I correct in thinking that I will receive the incentive as I completed the switch application before the cut-off of Nov 30th?
    • afmfifgh
    • By afmfifgh 4th Dec 15, 10:08 AM
    • 264 Posts
    • 165 Thanks
    afmfifgh
    Don't take this wrong way but the only way you will know if you will get it is to contact the bank. What is said on the forum is of little value as we don't make the decision.
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