N Power Grrr - Can they do this????
I moved into a new house 2 years ago and immediatley started the process of changing energy suppliers.
I finally changed from N Power in October 2002 (yes, 2002)
I have received a bill this morning from N Power, which they say is the final bill.
It isn't for a huge amount but I foolishly don't keep records for company's I no longer deal with for more than 2 years once I consider the account settled so I have no way of proving whether the bill is right or not.
I spoke to them this morning and they were less than helpful. They blaimed it on the new supplier and said it had taken them 2 years to provide the final reading. I did point out that if I waited 2 years to bill a customer without any communication (i.e a letter every 6 months saying they are still awaiting the final reading) my customer would think it was a joke and refuse to pay. The man in the foreign call centre thought this was funny and laughed!!!!!
Grrr - N Power >:( Grrrr - Foreign call centres >:(
Getting to the point, I considered this account settled but have no records to prove it, can they do this? Is it legal? Is there anything I can do ???
I finally changed from N Power in October 2002 (yes, 2002)
I have received a bill this morning from N Power, which they say is the final bill.
It isn't for a huge amount but I foolishly don't keep records for company's I no longer deal with for more than 2 years once I consider the account settled so I have no way of proving whether the bill is right or not.
I spoke to them this morning and they were less than helpful. They blaimed it on the new supplier and said it had taken them 2 years to provide the final reading. I did point out that if I waited 2 years to bill a customer without any communication (i.e a letter every 6 months saying they are still awaiting the final reading) my customer would think it was a joke and refuse to pay. The man in the foreign call centre thought this was funny and laughed!!!!!
Grrr - N Power >:( Grrrr - Foreign call centres >:(
Getting to the point, I considered this account settled but have no records to prove it, can they do this? Is it legal? Is there anything I can do ???
When life hands you a lemon, make sure you ask for tequilla and salt
0
Comments
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It is legal.
You can send invoices up to 6 years after the event being invoiced.
Ask them to send you a full statement covering the period involved - this should show how this latest bill has been arrived at.0 -
if i was you i would speck to engerywatch on 08459060708 and put a complaint in,Filiss0
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