Flight delay and cancellation compensation, BA ONLY

catch22 wrote: »

Can she claim? Thank you in advance

Have a look at the FAQs and try a search for "connecting flight".

Caz3121 wrote: »

Was this a single ticket or separate tickets?
What was the reason for the 90 minute delay?

It is an around the world ticket but BA were the carrier for USA-UK-NO part.

No idea about the reason for the delay, just that it meant arriving 10mins late for the connecting flight which therefore meant a 9hour wait in London.

Thinking this might be appropriate - What about connecting flights on the same booking (same PNR)?
These are covered, and what matters is the final destination timing. So if flight A is slightly late but you miss flight B and arrive very late, the delay at your final destination is what counts. So you would be covered by the regulations in this scenario, and BA would be responsible for getting you to your final destination. However if flight B was cancelled / delayed AND is not operated by BA AND is entirely outside Europe, then you would not be covered by the Regulations for flight B as far as cancel. See Post 6, Q3.

Hi All,

So I thought I'd reply to the original response from BA stating that I was not liable for compensation due to extraordinary circumstances with a fault with the rudder during the maintenance checks.
After reading the FAQ's I thought I'd reply that this shouldn't fall under their interpretation for EC and got the response below.
Is it worth continuing this with a letter and possible legal action in the future?

Cheers.

BA response:
I have reviewed your claim for compensation and as explained earlier your flight BA0283 on 04 April 2014 was delayed due to unexpected flight safety shortcomings, which prevented the aircraft operating as scheduled. Under EU legislation, British Airways is not liable for a compensation payment in this situation.

During our final safety checks, we noticed a fault with the rudder, which led to an aircraft change. As the rudder system had been maintained in accordance with the manufacturers guidelines, this constitutes as extraordinary circumstances and could not have been avoided.

Article 5.3 of the EU Regulation 261/2004 states that a carrier is not obliged to pay compensation if it can prove that the delay or cancellation is caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. I regret, therefore you are not entitled to compensation under the EU Regulation for your delayed flight.

I realise that this will be disappointing for you but I hope this information will enable you to understand our decision.

groove_timer wrote: »

Is it worth continuing this with a letter and possible legal action in the future?

These are my thoughts:

http://forums.moneysavingexpert.com/...postcount=4238

But as KAB111 said last week: "May as well wait for Huzar IMO then go for them and give them both barrels - you had a technical problem which does not mean a safety shortcoming. "