Sky TV retention deals ( post your haggling successes )

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Comments

  • Ziggy_Stardust
    Ziggy_Stardust Posts: 1,418 Forumite
    First Anniversary I've been Money Tipped!
    I have just got straight through on this number half an hour ago: 03337 594 464

    My current offer via the phone is 50% of original bundle but no credit offered, I declined, he did mumble something about 60% for the bigger packages which included sports but as I was only after the original it was said quickly in passing.
  • DaveW007
    DaveW007 Posts: 382 Forumite
    First Post First Anniversary Combo Breaker
    edited 8 September 2017 at 3:13PM
    I've been with Sky for 11 years 10 months and 8 days so they told me today. I am also a Platinum VIP customer. :-)

    All in all I am happy with the package I have apart from the cost.

    I currently have TV, Broadband, Phone and Mobile with them and always haggle each and every year to get the best deal.

    Where the previous 12 months I had just over £20.00 per month discount, for the next 18 months they will only offer £12.40!

    Is it worth waiting a few days and try again or shall I go with what they have offered?

    I currently have:

    TV Original Mix (Sky+ box)
    Unlimited Broadband
    Phone (Evenings and Weekends)
    Mobile phone

    What are the benefits of a Sky Q box? Would I get a better discount with this?

    Thanks
  • katies_mum
    katies_mum Posts: 2,343 Forumite
    First Post First Anniversary
    I have just spoken to Sky retention`s to give notice to cancel as our bill is due to increase from £35 to £96 next month. (we got an amazing deal last year when moving from Virgin which included Box sets, line rental, fibre BB, Sky Q 2tb box and multi screen).

    Sky said all their really good offers have changed but he would see what he could do... 10% off TV! and nothing else was coming up. That would have saved me £3.80.

    I am now on notice to be cut off on on 7th October. Have just seen 30% off tv showing on my account, which wasn`t there before. Do they only give % off offers on the TV part?

    I really don`t want to leave Sky so am really hoping for a call to negotiate some kind of reasonable price for our package . I know I will not get the same price as I have been paying. Could I ask how long you had to wait for a call if you got one.

    Thanks
  • Dandytf
    Dandytf Posts: 4,812 Forumite
    First Anniversary Name Dropper First Post
    edited 10 September 2017 at 3:22PM
    Not exactly retention deal.

    Upgrade offer sports Prem and cinema 28 per month no contract.

    Via e-chat last week-accepted includes hd and uhd via sky and hd via mini box.
    Replenished CRA Reports.2015 Zoe i nav -67-131 miles top charge. Savings depleted. VM Stream tv M250 Volted to M350 then M500 since returned to 1gb
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    Combo Breaker First Post
    katies_mum wrote: »
    I have just spoken to Sky retention`s to give notice to cancel as our bill is due to increase from £35 to £96 next month. (we got an amazing deal last year when moving from Virgin which included Box sets, line rental, fibre BB, Sky Q 2tb box and multi screen).

    Sky said all their really good offers have changed but he would see what he could do... 10% off TV! and nothing else was coming up. That would have saved me £3.80.

    I am now on notice to be cut off on on 7th October. Have just seen 30% off tv showing on my account, which wasn`t there before. Do they only give % off offers on the TV part?

    I really don`t want to leave Sky so am really hoping for a call to negotiate some kind of reasonable price for our package . I know I will not get the same price as I have been paying. Could I ask how long you had to wait for a call if you got one.

    Thanks
    The TV package is separate from the line rental/BB package, you haven't scheduled a cancellation on the LR/BB too I hope?
  • katies_mum
    katies_mum Posts: 2,343 Forumite
    First Post First Anniversary
    Hi, yes I have cancelled both! should I not have done this?
  • DaveW007
    DaveW007 Posts: 382 Forumite
    First Post First Anniversary Combo Breaker
    I phoned Sky again yesterday and was given £17.00 discount per month over the next 18 months. I did push for more and after speaking to a manager the adviser could only offer an extra £25.00 as a credit on my next bill.

    Sky don't seem to be giving as much with discounts now as the used to.
  • Mchambers
    Mchambers Posts: 1,054 Forumite
    katies_mum wrote: »
    Hi, yes I have cancelled both! should I not have done this?

    Just can cancel your TV. If you cancel b/band and phone, you will lose them within 14 days. Suggest you give Sky a call to stop your cancel of phone and b/band.

    Never cancel b/band and phone. Find another supplier (like BT, Plusnnet, etc) and transfer your phone and b/band to them. They will then contact Sky to stop your phone and b/band services after they have been transferred to them
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    Combo Breaker First Post
    katies_mum wrote: »
    Hi, yes I have cancelled both! should I not have done this?

    As above ^^^

    Also you'd lose your phone number and possibly end up paying cease or reconnect fees (but that's dependant on who you go with).
  • katies_mum
    katies_mum Posts: 2,343 Forumite
    First Post First Anniversary
    Thank you both, Sky have done the cancellation for the phone/BB and the TV on the same day 7th October. Which is when my contract ends.
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