Modern Rugs - non-delivery of goods. No communication, ignoring emails.

giantkatie
giantkatie Posts: 39 Forumite
in Consumer rights
I paid online by credit card for a rug - £400. This was 2 weeks ago with delivery promised in 5-10 days. I've had no communication from the company since then other than an unhelpful reply to my email asking for an indication of delivery date. They are now ignoring all communications from me.

Can anyone advise how best to proceed? I realise it's a relatively short space of time but the lack of communication is very concerning.

TIA!

Comments

  • DoaM
    DoaM Posts: 11,863 Forumite
    First Post First Anniversary Name Dropper Photogenic
    bigisi wrote: »
    How did you pay?

    Credit card - it actually says so in the first few words of the OP. ;)

    @OP - Raise a chargeback or section 75 claim with your CC provider for seller's breach of contract ... goods not delivered within the promised timescale.
  • giantkatie
    giantkatie Posts: 39 Forumite
    Thank you! Will do that.
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