booking.com hotel where do we stand?

Forest657 · 19 June 2019 at 6:07PM

Six months ago we booked a hotel in London for this weekend, through booking.com fairly cheap as paid in advance.
Today, 2 days before we travel, we got a message saying the booking had been cancelled.
We have planned the weekend meticulously, planning in advance to see Billy Joel and couldn't afford to do it any other way. With a small child too, a lot of work went in to this.

Can they just do this?
This is the second time this has happened (last time was one day notice) and both times they have used the same excuse, that it is hotel renovation, with a different hotel.

A LOT of upset has been caused and now we are struggling to find somewhere and nowhere near the price. We will spend the night phoning round but not even sure we will find anything.

Thanks in advance for your help

D_M_E · 19 June 2019 at 9:54PM

Have you done a search for the hotel to check their story?

Have you tried booking it again using an alias to see if they are still offering it?

Have you tried other sites, such as https://www.trivago.co.uk or https://www.lastminute.co.uk or other similar - you might get lucky, may neven get a cancellation.

lisyloo · 21 June 2019 at 9:29PM

The ibis at Wembley is £79 per night for a family room.

lika_86 · 22 June 2019 at 4:17PM

This happened to us with an apartment via booking.com and they approved an alternative for us and paid the difference. Get onto their complaints team.

booking.com hotel where do we stand?

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