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Ignorant Estate Agent - letter required?

13

Comments

  • eddddy
    eddddy Posts: 16,412 Forumite
    First Anniversary First Post Name Dropper
    steampowered wrote: »
    If the Op does this, they will be liable to pay two sets of estate agent fees. They'll be liable to the first estate agent which introduced the buyer (regardless of whether it is sole agency or not). And they'll be liable to the second agent.

    That's very, very unlikely.

    If the current buyer decides not to proceed with the offer that was accepted, there shouldn't be any fee payable.

    (Even if the contract refers to a 'ready, willing and able buyer' - that would mean ready, willing and able to proceed at the price agreed.)
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
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    eddddy wrote: »

    If the current buyer decides not to proceed with the offer that was accepted, there shouldn't be any fee payable.


    Highly possible that there would be abortive legal fees though.
  • cjmillsnun
    cjmillsnun Posts: 615 Forumite
    abort the sale, sack off the agent and find one who is going to actually work for you.
    2.88 kWp System, SE Facing, 30 Degree Pitch, 12 x 240W Conergy Panels, Samil Solar River Inverter, Havant, Hampshire. Installed July 2012, acquired by me on purchase of house in August 2017
  • Margot123
    Margot123 Posts: 1,116 Forumite
    Thrugelmir wrote: »
    Why haven't you picked the phone to the EA and discussed the matter fully?

    Don't you think I have tried that already?
    The person I am dealing with is always unavailable and never calls back. No one else will discuss it.
    They will only communicate by email 'to preserve a record'.
  • JennyP
    JennyP Posts: 1,067 Forumite
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    Margot123 wrote: »
    Don't you think I have tried that already?
    The person I am dealing with is always unavailable and never calls back. No one else will discuss it.
    They will only communicate by email 'to preserve a record'.

    That's outrageous. You're paying their commission!
  • Margot123
    Margot123 Posts: 1,116 Forumite
    JennyP wrote: »
    That's outrageous. You're paying their commission!

    I'm absolutely disgusted. They are a local company, well-established but they did have a change of manager about 2 months after the house went on the market. The original one was brilliant, and never once called me 'flower' or 'sweetheart'!

    I've sent off a letter today as they have breached the Data Protection Act and shared my info (and that of the buyers) without authorisation, but that's another story....
  • JennyP
    JennyP Posts: 1,067 Forumite
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    Margot123 wrote: »
    I'm absolutely disgusted. They are a local company, well-established but they did have a change of manager about 2 months after the house went on the market. The original one was brilliant, and never once called me 'flower' or 'sweetheart'!

    I've sent off a letter today as they have breached the Data Protection Act and shared my info (and that of the buyers) without authorisation, but that's another story....

    I really feel for you.
    Could you use the estate agents ombudsman?

    I hate it when anyone passes my number without asking and would be incensed if a company did it.
  • Surrey_EA
    Surrey_EA Posts: 2,042 Forumite
    First Anniversary First Post
    JennyP wrote: »
    That's outrageous. You're paying their commission!

    Well, I suspect the OP hasn't paid anything yet! And at the rate it's going isn't likely to either!
  • JennyP
    JennyP Posts: 1,067 Forumite
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    Surrey_EA wrote: »
    Well, I suspect the OP hasn't paid anything yet! And at the rate it's going isn't likely to either!

    Let's hope not!!! They don't deserve a penny!
  • Margot123
    Margot123 Posts: 1,116 Forumite
    I have posted a complaints letter today based on the template provided by the TPOS website.
    It's been sent 1st Class Recorded, so they can't say they haven't had it.

    I've listed all my complaints, and there were quite a few. I'll have to wait and see what the response is.
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