Dunster House Log Cabnis, nice cabin shame about the ingrained dirt

trumpton wrote: »

I know we are supposed to be nice to new posters - and I swear I try to be nice to all on MSE - but JMcK's account just doesn't read like a genuine response, more like a promo for Dunster House.

Other complaints about Dunster House on Canyoutrustthem.com:

(Link removed on admins advice)

I also note that Dunster House were in trouble with the Office of fair Trading for unfair terms in their contracts in 2004:
(Link removed)

I did see that there were favourable reviews of Dunster House on Prciegrabber, though strange that none of the reviewers had reviewed any other product at all. In fact it seems that 80 people joined Pricegrabber in just 6 months all just to post a review of Dunster House. Discussion about fake reviews here:

(Link removed)

It's good that Dunster House are taking complaints on board, but I feel that the number of dissatisfied customers amounts to more than 6 people on MSE.

I should add that I am not fully convinced by the early posts in this thread that complain about Dunster House either. It's always suspicious when people seem to appear as new posters either maoning about a company or excessively praising them - especially when they never post again as several 'newbies' in this thread haven't.

Unfortunatly I started thinking about Dunster houses performance after I paid for a 5 mtr x 3 mtr Avon style log cabin so started searching for real reviews not the ones on their own site.
Got to say I am a little bit worried by what I have read so far. Good news that they have replied saying they are going to put there house in order so we'll see what happens.

I had a phone call today saying they have now got a delivery date for my log cabin 13 June 2012. I will change this date to the 14 June since my 17 year old son is off collage that day and from what one of the posters here said about the driver not leaving the pavement I might need him.

I am going to go through every part of the delivery piece by piece so any problems will be indentified BEFORE the driver leaves my house. I work hard for my money and don't give it away easily like many others on here I'm sure.

So in reply to the poster above I am not a plant and will give a full independent feedback on my experience from Dunster house.
I did get a bit worried last week when I asked them for a base plan and they came back asking for post code or order No. since they couldn't locate my order and when placing the order I was told it would be no more than 14 days from the order being placed before it was delivered that was over two weeks ago and today I got the delivery date, I think I was lost in the system somewhere of course I could be wrong.

So in less than one month from today I will report back on my experience, I am also going to build it myself after I lay the base and move a sewer manhole.

Dave

Hi all, we are new to mse but we would like to share with you our experience with sm garden buildings. Now we are looking for a satisfactory solution and any tips are really appreciated. Below, have a look at the email we sent to their director, reply yet to be received. One of the options were Dunster but I guess ... maybe not. Does enyone have any good experience with budget log cabins that are quality and delivered on time?

Have a look on smgardenbuildings.co.uk they are very tempting and that is what we went for...i guess the major problem nowadays is that most companies order or manufacture when they get the money so they dont have enough stock nor they keep replacement parts. I guess we need a British producer who would stock the parts when they are needed for quick next day delivery.

Here's the story so far...

Dear Mr Ramage,

We are sending this letter following conversations with Catalin and Dana and today we were advised to email this address to get in touch directly with you.

Because you are a director for SM Imports Direct Ltd t/a SM Garden Buildings you are our last hope as we are getting nowhere with either Catalin or Dana so far.

We placed an order on 17 May, invoice 29 for haweswater cabin and we have not received the cabin to date. After weeks of promises the cabin was finally supposed to have been delivereed on Saturday 21 July at 9 am and when we called at 9.15, the driver named Jacob called us back at 10 after he had only arrived at the depot and he informed us about the allegedly damaged wooden logs...

We have obtained planning permission and we paid for a conrete base as per Catalin's instructions . We also moved our holidays and took days off work and now we have been asked by Catalin to wait another 5 weeks or getting refund of what we paid in May, however your prices have incased by over £300 since. You will also be aware that interest for debts currently stands at 8.5% with £70 statutory fee on top.

I would kindly ask you to review the situation at your earliest opportunity and liase with Catalin who is supposed to ring us back with a satisfactory solution by Monday 12 o'clock.

As you can appreciate we would like to avoid small claims court claim, trading standards involvment and possibly vat compliance, however if satisfactory solution is not reached by the end of next week , ie 28 July 2012 , we would have no other option but to claim full costs incurred in addition to £1230 that we paid for tha cabin, as these were incurred as the direct result of placing an order which had been paid for with your company and following Catalin's instructions regarding permission and base. These costs are in excess of £1000 and are likely to incase.

I hope you understand and you will help us here.

I look forward to hearing from you in due course.