Advice Please

lillibet1963
lillibet1963 Posts: 8 Forumite
First Anniversary
in Reclaim PPI & other insurance
Back in 2010 I bought a car from Carcraft which was financed by Barclays. I have contacted Barclays to reclaim my PPI and they have replied stating that this business has gone into liquidation. This means that we will be unable to look into this complaint any further.
You will need to direct your enquiry to the Financial Services Compensation Scheme.

Is this correct or are Barclays just trying to pass the buck?

Comments

  • dunstonh
    dunstonh Posts: 116,369 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    Barclays have no liability. They didnt sell it to you. Carcraft did. So, they are correct.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • antrobus
    antrobus Posts: 17,386 Forumite
    Barclays are correct.

    Since UK Car Group Limited t/a Carcraft went pop in 2015, any PPI complaint needs to be addressed to the FSCS.

    https://www.fscs.org.uk/what-we-cover/products/ppi/carcraft/
  • lillibet1963
    lillibet1963 Posts: 8 Forumite
    First Anniversary
    Thank you for clearing that up for me. Will get onto it.
  • lillibet1963
    lillibet1963 Posts: 8 Forumite
    First Anniversary
    I have started my claim with FSCS regarding the above PPI claim only problem being the options given for making the claim are 1. I could not claim on the policy; 2.I have been a victim of fraud or theft; 3. I was due proceeds from my policy, but no funds were available; or 4. No Insurance policy was arranged. Does anyone have advice on which option I should choose. I have emailed the FSCS and their response was to enter the reason I was missold the PPI but it is none of these. :(. Please help
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    First Anniversary Name Dropper Photogenic First Post
    lillibet1963 wrote: »
    it is none of these.
    Nobody here can tell you how your PPI was mis-sold to you.

    If none of the options actually apply, then you won't get a refund from FSCS I'm afraid.
  • amersall
    amersall Posts: 17,005 Forumite
    First Post Combo Breaker First Anniversary
    Go with number 1 and then put the reasons you were mis sold.
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