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  • FIRST POST
    • Ibcus
    • By Ibcus 19th Apr 18, 10:33 PM
    • 154Posts
    • 86Thanks
    Ibcus
    HX Car Park Management PCN wrong reg typed into machine
    • #1
    • 19th Apr 18, 10:33 PM
    HX Car Park Management PCN wrong reg typed into machine 19th Apr 18 at 10:33 PM
    My partner received this letter a few days ago from HX Car Park Management.
    hxxp://i63.tinypic.com/zwkpbq.jpg

    The driver paid for a parking ticket but put the reg in as 06, as they have done in older machines over the years.

    This is the ticket they paid for (they keeps them all, a work thing)
    http://i64.tinypic.com/2911b2a.jpg

    The registered keeper phoned them the other day, while I was at work, telling them the driver had a valid ticket for the time they was on the car park, they wasn't interested as the driver hadn't validated it and they seemed quite happy to see her in court.

    I drove to the car park last night to have a look at it.

    This is the main thing you see, it's very large and between two pay points.



    The only mention of inputing a full and vaild reg number is on the pay machine in small text and also on signs on walls quite a distance away.

    payment post


    Not the best picture, but there you go





    In the vast experience that I know is out there on this forum, how likely is it that she/we are going to have to jump through hoops to bring this to logical outcome?
    Last edited by Ibcus; 11-07-2018 at 12:38 AM.
Page 11
    • Pjr1525
    • By Pjr1525 1st Apr 19, 9:14 AM
    • 147 Posts
    • 143 Thanks
    Pjr1525
    Incomplete vrn
    Incidentally, after I'd specified the court that I wished to attend, I received a notification from the court giving me a date nearly 4 months away for the hearing.
    • Ibcus
    • By Ibcus 1st Apr 19, 12:14 PM
    • 154 Posts
    • 86 Thanks
    Ibcus
    Hi PJ,
    Just had a call from Mrs, Gladstones have sent their DQ, a request for papers.
    She panics quite a lot, took me a while to calm her down and explain I was expecting it and not to worry.


    I can see how easy it is for people to buckle and pay these parasites.
    • Pjr1525
    • By Pjr1525 2nd Apr 19, 6:23 AM
    • 147 Posts
    • 143 Thanks
    Pjr1525
    Incomplete vrn
    Hi inbcus, Just a few more stages to go through.

    When you get your court date which will probably be 3 or 4 months away, put every single thing relating to the case in a box and put everything out of your mind, thatís exactly what I did. I was able to choose a quiet court ( St Helens ) there was only myself and the Judge in the court room and I even had an informal chat with the judge after the case.

    I have to say how satisfying it is to win the case and also be awarded costs. Iíve just sent a request for payment to HX. If they do not pay within 14 days, I will send in the bailiffs. Regards
    • Ibcus
    • By Ibcus 8th Apr 19, 11:02 PM
    • 154 Posts
    • 86 Thanks
    Ibcus
    Still not received DQ from county court.


    Should we be concerned?


    I have downloaded one and its been filled in, should we wait for the courts DQ or send our own?
    • Coupon-mad
    • By Coupon-mad 8th Apr 19, 11:05 PM
    • 73,550 Posts
    • 85,652 Thanks
    Coupon-mad
    I seem to recall a post saying they were 2 weeks behind with DQs.

    But as she's a worrier why not download it, the form is the N180, not the one Gs sent.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • Ibcus
    • By Ibcus 8th Apr 19, 11:09 PM
    • 154 Posts
    • 86 Thanks
    Ibcus
    I have downloaded the form and filled it in electronically with Adobe.


    I'll print it off and pop it in the post to Northampton
    • Coupon-mad
    • By Coupon-mad 8th Apr 19, 11:11 PM
    • 73,550 Posts
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    Coupon-mad
    No, you email it like you did the defence. And I'd say it needs a proper signature.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • Ibcus
    • By Ibcus 8th Apr 19, 11:16 PM
    • 154 Posts
    • 86 Thanks
    Ibcus
    I was wondering if I could email it, a lot easier.


    I have a scan of her signature used for the defence, so that should work fine?


    Gladstones DQ just had Gladstones Solicitors typed into the signature box on the DQ they sent
    • Coupon-mad
    • By Coupon-mad 8th Apr 19, 11:19 PM
    • 73,550 Posts
    • 85,652 Thanks
    Coupon-mad
    OK then yes, email it with a scanned signature.

    I thought you meant you'd just typed it.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • Ibcus
    • By Ibcus 8th Apr 19, 11:20 PM
    • 154 Posts
    • 86 Thanks
    Ibcus
    No, Gladstones did just that on the DQ sent to me though
    • Coupon-mad
    • By Coupon-mad 8th Apr 19, 11:21 PM
    • 73,550 Posts
    • 85,652 Thanks
    Coupon-mad
    They can because solicitors don't have to use a physical signature, just their name is enough (have you never noticed that in any solicitor's letter?).
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • Ibcus
    • By Ibcus 8th Apr 19, 11:28 PM
    • 154 Posts
    • 86 Thanks
    Ibcus
    I don't get letters from solicitors on a regular basis.


    I do understand how the courts will allow it though.
    Last edited by Ibcus; 09-04-2019 at 12:01 AM.
    • Coupon-mad
    • By Coupon-mad 8th Apr 19, 11:36 PM
    • 73,550 Posts
    • 85,652 Thanks
    Coupon-mad
    No, nor do I but when buying a house, making a will, etc.

    Solicitors usually just put their company name, no signature on letters.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
    • Ibcus
    • By Ibcus 11th Apr 19, 11:47 PM
    • 154 Posts
    • 86 Thanks
    Ibcus
    Just emailed the DQ then logged into MCOL
    DQ sent to you on 11/04/2019


    DQ filed by claimant on 11/04/2019


    Gladstones are as lazy as me, and I'm pretty lazy
    • Ibcus
    • By Ibcus 17th Apr 19, 12:55 PM
    • 154 Posts
    • 86 Thanks
    Ibcus
    The DQ we emailed is not showing up on MCOL yet.


    Just phoned the Court, they are working on the 9th April at the moment
    • Ibcus
    • By Ibcus 22nd Apr 19, 1:28 AM
    • 154 Posts
    • 86 Thanks
    Ibcus
    I may be way out here with all this.

    I've noticed that a few appeals use ppc-name.zatappeal.com ie HX use hx-pcn.zatappeal.com, so I did a bit of digging around on google.

    I remembered getting a document from HX (from a SAR request) headed ZatPark.
    ZatPark make software, PARKING ENFORCEMENT ADMINISTRATION & MANAGEMENT SOFTWARE to be exact.

    From ZatParks FAQ:
    • I'd like to embed an electronic appeals system in my website. Is this possible?

      Yes. Please contact us to discuss.
    So it's fair to say it seems like the same people that make the software to admin the PCN also host the appeals service.



    Now, the reply to our SAR by HX's DPO stated:
    1.2 The only country your data is stored in is the UK, in particular on servers located in Maidenhead, with a backup database in London, The only people who have access tho this are staff members within HX Car Park Management, and Gladstones, however the latter is only once the parking charge notice has been referred to them following the debt remaining unpaid.
    Back to ZatParks FAQ:
    • How long are our enforcement records kept for?

      Indefinitely. We feel that having historic data available is vitally important, we'll keep all records of past enforcement actions available for as long as you are a user of our system. Unless of course you request a time limit.
    and
    • How long will you save our Images and Documents for?

      By default images are kept for 6 months and other documents for 12 months from the date of enforcement action, which is provided within the standard costs of using the system. You can set your own retention limits passed these times and you will only be charged a small fee based solely on the additional storage you've used each month, this usage is clearly listed in your monthly statement.
    Also from ZatPark FAQ
    • If I decide to stop using ZatPark later on can we have our data back?

      We don't think that once you've used the system you'll want to go back, however if you decide to move on we'll send you a CD with a copy of your data on. But you may be taken off our Christmas card list !
    Now onto ZatParks FAQ about security


    • Where is our data stored?

      Our servers are located in secure hosting centres in London and Amsterdam. Their exact locations are kept secret for security reasons.
    So is it fair to say data about you is stored on ZatParks servers in London and in Amsterdam and HX has told blatant lies?


    I should also say that ZatPark is owned by Unity Five Limited.


    A director being David Edward Herbert.

    He was also a Director of BROADLY VERTICAL LTD.

    John Llewellyn Gladstone Davies still is a Director and William Kenneth Hurley was a Director of the same company.

    So the same people, in effect, process your data, deny your appeal and then take you to court.


    It truly is one pot they all pee in.
    • rachity
    • By rachity 22nd Apr 19, 7:32 AM
    • 100 Posts
    • 50 Thanks
    rachity
    https://suite.endole.co.uk/insight/company/10174576-broadly-vertical-ltd
    CAVEAT LECTOR
    • Umkomaas
    • By Umkomaas 22nd Apr 19, 9:23 AM
    • 23,722 Posts
    • 37,955 Thanks
    Umkomaas
    Where there’s a trough there’s a snout.

    Ask the ICO if this is something they should investigate.
    Please note, we are not a legal, residential or credit advice forum, rather one that helps motorists fight private parking charges, primarily at the 'front-end' of the process.
    Give a man a fish, and you feed him for a day;
    show him how to catch fish, and you feed him for a lifetime.
    • Ibcus
    • By Ibcus 22nd Apr 19, 10:28 PM
    • 154 Posts
    • 86 Thanks
    Ibcus
    The ICO website says:


    We will not usually investigate concerns where there has been an undue delay in bringing it to our attention. You should raise your concerns with us within three months of your last meaningful contact with the organisation concerned.


    It may be a tad too late, but I will try anyway
    • Coupon-mad
    • By Coupon-mad 22nd Apr 19, 10:40 PM
    • 73,550 Posts
    • 85,652 Thanks
    Coupon-mad
    Do it anyway and make it clear this was hidden information and only just gleaned when you did some digging.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
    TWO Clicks needed Look up, top of the page:
    Main site>>Forums>Household & Travel>Motoring>Parking Tickets Fines & Parking - read the NEWBIES THREAD
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