NatWest £125 switch incentive

1208209211213214217

Comments

  • castle96
    castle96 Posts: 2,882
    First Anniversary First Post
    Forumite
    I had to write in/signed saying where I was born (sure I answered it originally)
  • DMN
    DMN Posts: 11 Forumite
    I have eventually received the £125 after all the knockbacks of a few call handlers and compliant specialists first saying I wasn't eligible because I just missed the deadline.( I knew I'd switched well within the time stipulated). I had to complain several times when the money still did not arrive when they did indeed confirm my eligibility and they said I should receive it by 27th April. I eventually received it by 11th May but no compensation whatsoever. I even asked for some compensation for all my time and trouble pursuing this but they did not mention in their complaint response. I have now complained to the Ombudsman and will be interested to find out if they can demand some compensation to be paid by Nat West. I was first asking for £50 but I increased this request to another £125 after a few hours of phonecalls and writing complaints. Anyone know how the Ombudsman will view this?
  • Mchambers
    Mchambers Posts: 1,054 Forumite
    DMN wrote: »
    I have eventually received the £125 after all the knockbacks of a few call handlers and compliant specialists first saying I wasn't eligible because I just missed the deadline.( I knew I'd switched well within the time stipulated). I had to complain several times when the money still did not arrive when they did indeed confirm my eligibility and they said I should receive it by 27th April. I eventually received it by 11th May but no compensation whatsoever. I even asked for some compensation for all my time and trouble pursuing this but they did not mention in their complaint response. I have now complained to the Ombudsman and will be interested to find out if they can demand some compensation to be paid by Nat West. I was first asking for £50 but I increased this request to another £125 after a few hours of phonecalls and writing complaints. Anyone know how the Ombudsman will view this?

    Have you got a final response for your complaint from Natwest ? If not, ask Natwest for a final response as the ombudsman won't look at your case without a final response.

    For me, Natwest paid for my phone costs . They work out how much to give you via a formula. It is not a lot of money but it is worth a go.

    I trust you have mentioned stress to the ombudsman and the time it has taken to get Natwest to respond.

    You will have a good case with the ombudsman .

    Good luck.
  • DMN
    DMN Posts: 11 Forumite
    Thanks for you reply. Yes it seems to be the final response I received on 2 occasions. After the first response they suggested the Ombudsman if I wasn't happy with the response but after a few phonecalls they agreed to re-open the complaint which they didn't offer at first (and after I'd made an additional complaint). The 2nd response sounds final and again suggests the Ombudsman and I haven't tried to re-open this complaint as I presume it's the final response..? It has been a very frustrating process with NatWest that I believe the Ombudsman should hear about.
  • Mchambers
    Mchambers Posts: 1,054 Forumite
    DMN wrote: »
    Thanks for you reply. Yes it seems to be the final response I received on 2 occasions. After the first response they suggested the Ombudsman if I wasn't happy with the response but after a few phonecalls they agreed to re-open the complaint which they didn't offer at first (and after I'd made an additional complaint). The 2nd response sounds final and again suggests the Ombudsman and I haven't tried to re-open this complaint as I presume it's the final response..? It has been a very frustrating process with NatWest that I believe the Ombudsman should hear about.

    The letter must state 'final response'. If it it does not, I suggest that it it is not, Try giving Natwest a call and ask them if it is their final response.
  • How long after the notification that the switch was successful did it take to receive the bonus?
  • ValiantSon
    ValiantSon Posts: 2,586 Forumite
    How long after the notification that the switch was successful did it take to receive the bonus?

    The bonus was, on the previous offer, and is, on the current offer, payable by a specific date (13th April and 10th August, respectively). NatWest stick to this date, so don't expect it any sooner. Failure to pay by that date is a breach of contract and you should make a formal complaint.
  • eskbanker
    eskbanker Posts: 30,401
    First Anniversary Name Dropper Photogenic First Post
    Forumite
    ValiantSon wrote: »
    The bonus was, on the previous offer, and is, on the current offer, payable by a specific date (13th April and 10th August, respectively). NatWest stick to this date, so don't expect it any sooner. Failure to pay by that date is a breach of contract and you should make a formal complaint.
    As per many angry posts further upthread, they failed dismally to stick to the 13 April date!

    Agreed that people shouldn't expect it earlier than the published date though (unless they happen to be fantasists with overactive imaginations....)
  • ValiantSon
    ValiantSon Posts: 2,586 Forumite
    edited 31 May 2018 at 11:01AM
    eskbanker wrote: »
    As per many angry posts further upthread, they failed dismally to stick to the 13 April date!

    Yes, I know. I don't think my answer suggested otherwise. I said that they stick to the date as a matter of policy, but as a matter of fact, I acknowledged that they may fail to pay in time. That's why I referred to breach of contract and formal complaint.
  • Byzar
    Byzar Posts: 32
    First Post First Anniversary
    Forumite
    How long need it to be an account to switch on them? Let's say its opened few days ago
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 342.5K Banking & Borrowing
  • 249.9K Reduce Debt & Boost Income
  • 449.4K Spending & Discounts
  • 234.6K Work, Benefits & Business
  • 607.1K Mortgages, Homes & Bills
  • 172.8K Life & Family
  • 247.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards