Right to be Forgotten?

Jackmydad · 9 August 2018 at 11:51AM

I bought an item from a well known seller via Amazon. The item was TBH not as "nice" as what was in the advert, and had faults so was sent back for a refund. I got the refund OK but the company immediately start sending out postal advertising, which while I can simply bin, I don't want, and hadn't signed up for.
I try to contact by phone (Your call is valuable to us. . .)
So then contact via email.
"Please remove me from your mailing list" (Name and customer number given)
Thought
"That's that!" :beer:
Mail comes back after a few days
"We need your full name, address, your birth date, and any emails sent received"
So I replied giving my name and address, and saying
"You won't have my birth date as I ordered through Amazon."
Thought
"That's that!" :beer:

Email comes today.
"For data protection reasons please give the name of the item ordered and attach any emails"

Now I'll tell them the name of the item ordered.
Emails, maybe.
I honestly have "data protection issues" with sending these people more information.
But I've given them my name address, and my customer number.
How much info do I have to give them to be "forgotten" when I hadn't asked to be "remembered" in the first place?

agrinnall · 9 August 2018 at 1:25PM

Here's the official guidance.

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/

If you don't feel the company is complying then you can complain to the ICO, and hopefully they would enforce your request.

Jackmydad · 9 August 2018 at 1:35PM

Thanks for the link.
It's only a minor annoyance, but I just feel that they've already got enough information to take me off their mailing list.
I might well mention the ICO.

agrinnall · 9 August 2018 at 3:59PM

You could also send them this link to show that the ICO has teeth and is using them (it's obviously a higher profile issue than yours, but it's only a question of scale).

https://www.bbc.co.uk/news/technology-45128677

[Deleted User] · 9 August 2018 at 4:09PM

Jackmydad wrote: »

It's only a minor annoyance, but I just feel that they've already got enough information to take me off their mailing list.

Remember they also need enough information to know you are who you say you are.

The right to erasure is a great way to mess with someone by removing them from key providers if checks aren't in place.

Jackmydad · 9 August 2018 at 4:52PM

Deleted_User wrote: »

Remember they also need enough information to know you are who you say you are.

The right to erasure is a great way to mess with someone by removing them from key providers if checks aren't in place.

Yes, I understand that. I'm not being awkward, but I just feel that being removed from a mailing list for their advertising, that I was never given the chance to refuse in the first place, hardly warrants them wanting me to jump through too many hoops.
Lets hope the latest, with what the item was, is enough!

libra10 · 9 August 2018 at 4:55PM

If you use social media, you could try messaging them through either Facebook or Twitter.

HTH

MovingForwards · 9 August 2018 at 5:36PM

Just do return to sender and mark 'spam' on it

Jackmydad · 9 August 2018 at 5:50PM

MovingForwards wrote: »

Just do return to sender and mark 'spam' on it

I might well end up doing that.
I'm narked with this lot though.

Right to be Forgotten?

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