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    • TimmyMummy
    • By TimmyMummy 14th Apr 19, 8:47 PM
    • 12Posts
    • 1Thanks
    TimmyMummy
    0 WOW
    Help with contacting Bonusprint over customer service issue
    • #1
    • 14th Apr 19, 8:47 PM
    0 WOW
    Help with contacting Bonusprint over customer service issue 14th Apr 19 at 8:47 PM
    Does anyone know of a physical head office address I can write to Bonusprint about an issue? It's to do with 150 of discounted photobook vouchers I bought at the start of the year. I stupidly realised they'd lapsed a week too late and have repeatedly tried to email their customer services for help but to no avail.

    I understand that the vouchers had a date they needed to be used by and I was a week too late but I pointed out that I'd had a couple of weeks of illness in the family and asked if they could extend the code by a few days but they said no. I asked if they could at least credit the 150 to my account so I could buy the photobooks full price but they said no.

    I pointed out that I've got nearly 1,000 of photobooks I want to get printed this year and that it's in their interest for me to spend this money with them rather than go elsewhere and they still said no.

    I'd like to try writing a letter to their head office to see if anyone can help but I can't find an actual address I can write to.

    Any help appreciated.
Page 1
    • sarah1972
    • By sarah1972 15th Apr 19, 7:05 AM
    • 13,880 Posts
    • 43,196 Thanks
    sarah1972
    • #2
    • 15th Apr 19, 7:05 AM
    • #2
    • 15th Apr 19, 7:05 AM
    I have a feeling that their headquarters are in Amsterdam but if you facebook message or email or call them, just ask for the physical address to send a complaint to as you would like to escalate an issue and they will give it to you.

    Good luck as they have no obligation to honour out of date vouchers but its worth a try if you write in to them.
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    • Hasbeen
    • By Hasbeen 15th Apr 19, 3:52 PM
    • 1,491 Posts
    • 1,134 Thanks
    Hasbeen
    • #3
    • 15th Apr 19, 3:52 PM
    • #3
    • 15th Apr 19, 3:52 PM
    Does anyone know of a physical head office address I can write to Bonusprint about an issue? It's to do with 150 of discounted photobook vouchers I bought at the start of the year. I stupidly realised they'd lapsed a week too late and have repeatedly tried to email their customer services for help but to no avail.

    I understand that the vouchers had a date they needed to be used by and I was a week too late but I pointed out that I'd had a couple of weeks of illness in the family and asked if they could extend the code by a few days but they said no. I asked if they could at least credit the 150 to my account so I could buy the photobooks full price but they said no.

    I pointed out that I've got nearly 1,000 of photobooks I want to get printed this year and that it's in their interest for me to spend this money with them rather than go elsewhere and they still said no.

    I'd like to try writing a letter to their head office to see if anyone can help but I can't find an actual address I can write to.

    Any help appreciated.
    Originally posted by TimmyMummy
    Try here has address.

    https://www.albelli.com/who-are-we


    Also here:

    Address: Laan van Ypenburg 34-38, 2497 GB Den Haag, Netherlands
    Province: South Holland
    Phone: +31 20 708 3513
    • Dox
    • By Dox 20th Apr 19, 3:49 PM
    • 1,395 Posts
    • 1,032 Thanks
    Dox
    • #4
    • 20th Apr 19, 3:49 PM
    • #4
    • 20th Apr 19, 3:49 PM
    Head office - Amsterdam
    albelli
    Stationsplein 53-57
    1012 AB Amsterdam
    The Netherlands

    Source: https://albelli-careers.com/contact/
    • Hasbeen
    • By Hasbeen 20th Apr 19, 5:40 PM
    • 1,491 Posts
    • 1,134 Thanks
    Hasbeen
    • #5
    • 20th Apr 19, 5:40 PM
    • #5
    • 20th Apr 19, 5:40 PM
    Head office - Amsterdam
    albelli
    Stationsplein 53-57
    1012 AB Amsterdam
    The Netherlands

    Source: https://albelli-careers.com/contact/
    Originally posted by Dox
    Yep. already covered in the link above yours??

    Does not look like Op will be back?
    Last edited by Hasbeen; 21-04-2019 at 6:48 AM.
    • Dox
    • By Dox 21st Apr 19, 7:42 PM
    • 1,395 Posts
    • 1,032 Thanks
    Dox
    • #6
    • 21st Apr 19, 7:42 PM
    • #6
    • 21st Apr 19, 7:42 PM
    Yep. already covered in the link above yours??

    (
    Originally posted by Hasbeen
    That link didn't confirm it was the Head Office - hence my post.
    • DCFC79
    • By DCFC79 22nd Apr 19, 7:00 PM
    • 34,383 Posts
    • 21,736 Thanks
    DCFC79
    • #7
    • 22nd Apr 19, 7:00 PM
    • #7
    • 22nd Apr 19, 7:00 PM
    Yep. already covered in the link above yours??

    Does not look like Op will be back?
    Originally posted by Hasbeen
    Your both right, the "who we are" link just says "Office", the other link states the address is head office.
    • TimmyMummy
    • By TimmyMummy 27th Apr 19, 8:21 PM
    • 12 Posts
    • 1 Thanks
    TimmyMummy
    • #8
    • 27th Apr 19, 8:21 PM
    • #8
    • 27th Apr 19, 8:21 PM
    Sorry, belated thanks for this, I don't seem to have had any alerts to replies. Many thanks for help
    • DCFC79
    • By DCFC79 5th May 19, 6:39 PM
    • 34,383 Posts
    • 21,736 Thanks
    DCFC79
    • #9
    • 5th May 19, 6:39 PM
    • #9
    • 5th May 19, 6:39 PM
    Any news OP ?
    • BenjaG
    • By BenjaG 23rd May 19, 3:49 PM
    • 101 Posts
    • 132 Thanks
    BenjaG
    Bonusprint were purchased the Dutch-American company Albelly in 2011. Tjey have a rather poor reputation. You could try contacting Bonusprint on Twitter, which may cause a friendlier, speedier response: https://twitter.com/search?q=%23Bonusprint&src=typd
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