Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 27th Mar 13, 2:23 PM
    • 9,271Posts
    • 22,120Thanks
    MSE Andrea
    0 WOW
    Topcashback Questions & Answers
    • #1
    • 27th Mar 13, 2:23 PM
    0 WOW
    Topcashback Questions & Answers 27th Mar 13 at 2:23 PM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone,

    If you have a question you'd like to ask cashback website Topcashback directly, post your question below and it will try to answer. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please remember referral links are not permitted. If you want to post a referral you can do it on the Topcashback referrals thread.
    Last edited by MSE Andrea; 27-10-2015 at 9:51 AM.
    Could you do with a Money Makeover?


    Follow MSE on other Social Media:
    MSE Facebook, MSE Twitter, MSE Deals Facebook, MSE Deals Twitter, Forum Twitter, Instagram, Pinterest
    Join the MSE Forum
    Get the Free MoneySavingExpert Money Tips E-mail
    Report inappropriate posts: click the report button
    Point out a rate/product change
    Flag a news story: news@moneysavingexpert.com
Page 221
    • skintus_mcgintus
    • By skintus_mcgintus 13th Nov 18, 7:55 PM
    • 92 Posts
    • 75 Thanks
    skintus_mcgintus
    Mine still is not showing either. I think it was for £2.50.

    I lodged a claim but the website only lets you do that against the retailer and not TCB itself ...



    @TopCashBack Company Representative

    Is the Top Week £3 Cashback bonus 2nd-4th November supposed to have been added to all the accounts by now?

    My eBay purchase tracked but not the bonus. I know eBay transactions take longer to track but the bonus does usually get added a few days after the tracked transaction showing. But not this time.

    Do I need to make contact, or are just the bonuses taking longer to show?

    Thanks
    Originally posted by JAG
    • Akira181
    • By Akira181 14th Nov 18, 11:31 AM
    • 51 Posts
    • 13 Thanks
    Akira181
    I have a question regarding the plus membership that maybe the topcashback rep or a MSE forum user can answer. I've opened an enquiry ticket but it's not being explained well and the maths doesn't add up. Basically I am a plus member (forgot to cancel after the free trial) and I want to know how the bonus 5% works since it's the only reason I'm interested in plus membership.

    For example, I spent £65.12 at National Tyres for a new tyre at 3.15% cashback. It's 3.15% with and without the plus membership as far as I can tell (checked without logging in and it's the same).

    3.15% of £65.12 works out to £2.05 cashback, even though the customer services rep keeps insisting it's £2.04. I then get told that the top up £0.09 I see on the dashboard for this transaction is the 5% bonus. 5% of £2.04 is £0.10, again a mystery penny unaccounted for.

    Now I'm not splitting hairs over a penny here and there, so I asked where the bonus top up £0.09 is added since the dashboard only shows £2.04, which is supposed to be the 3.15% cashback. The response was "It does look like the £2.04 is the correct amount for this transaction. With the top up of the £0.09 added to the £1.95 this brings the total up to £2.04."

    Now where is £1.95 coming from? Is the cashback percentage actually 3.15% or are these numbers just being plucked out of thin air? £1.95 gives a cashback percentage of 2.99%, which is not what's advertised.

    I'm beginning to think plus membership is a complete con, especially since the vast majority of my transactions don't have any bonus top up.
    • DMC1001
    • By DMC1001 14th Nov 18, 7:34 PM
    • 5 Posts
    • 0 Thanks
    DMC1001
    Hey everyone,

    @ DMC1001 – Cheers, we’ll check it out and reply asap.

    @ Justice13075 – Happy to double check on the purchase and the claim if you email me at mse@topcashback.co.uk

    Best wishes,
    Matt
    Originally posted by TopCashBack Company Representative
    Thanks for email. It hasn't addressed the issue, so sadly there's no resolution at this point. I've emailed you back as you didn't address the question I had about being locked out of my topcashback account in my previous email to you. I'm still looked out, so I cannot see any messages, claims or any part of my account. Not to mention contact customer services, why am I locked out? How do I get back into my account, I enter my details the site just locks showing the little loading dots, but no matter how many times I try or how long a wait, I cannot log in. Note my machine is clean, cookies, cache etc.
    • steve1500
    • By steve1500 15th Nov 18, 11:07 AM
    • 1,110 Posts
    • 742 Thanks
    steve1500
    Have you stopped doing Avios as a pay out method?
    Private Parking Tickets - Make sure you put your Subject Access Request in after 25th May - It's free & ask for everything, don't forget the DVLA
  • TopCashBack Company Representative
    Hey everyone,

    @JAG - Glad this has been added 😊

    @skintus_mcgintus – If you needed to lodge a claim and this is successful please just post a message on this to say you were also expecting the bonus 😊


    @Akira181 – I’ll explain this as best as I can for you.

    So in your example of a 3.15% rate. The 3% is from the retailer the 0.15 is 5% of this rate.

    So if you spent £65.12 you should be getting £1.95 from the retailer and £0.09 from us. There are amounts less than a penny In each of these calculations which is why when you work out 3.15% straight away you get that extra penny.

    I hope this helps 😊

    @DMC1001 - I will get back to you asap however, it will be our log in team that need to assist with your query.

    @steve1500 – We haven’t, this method is still available 😊

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • skintus_mcgintus
    • By skintus_mcgintus 16th Nov 18, 7:18 PM
    • 92 Posts
    • 75 Thanks
    skintus_mcgintus
    Hi Matt

    My problem is that I have been told the tracking will not resolve itsef until May 2019. That’s a long time away.

    Will I even remember at that stage about the missing bonus cashback!

    It seems a very long time to wait; the TCB bonus system does not seem very efficient! Some kind of “bonus pending” status would surely make more sense?



    [QUOTE=TopCashBack Company Representative;75053395]Hey everyone,


    @skintus_mcgintus – If you needed to lodge a claim and this is successful please just post a message on this to say you were also expecting the bonus

    < snip >
  • TopCashBack Company Representative
    Hey everyone,

    @skintus_mcgintus - You can post on the claim now just as a for your info post.

    It is something I am currently speaking to our tech team about to see if we can make this a more automatic system for you

    Best wishes,
    Matt
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • MidlandsGlory
    • By MidlandsGlory 20th Nov 18, 12:30 PM
    • 746 Posts
    • 3,160 Thanks
    MidlandsGlory
    Why do you let companies do this?

    This is going to the site direct...



    Then this is going via TCB (with a 10% new customer cashback potentially) the price is well over 10% hiked up!



    Fake illusion of a discount, if they pay out, which is never guaranteed anyway. I thought you banned suppliers doing this?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,582Posts Today

7,872Users online

Martin's Twitter