Flight delay and cancellation compensation, KLM/AF ONLY

JPears wrote: »

First of all you need to apply for compensation. KLM will probably state weather as an EC, which may have been the original cause of a slight delay.
Can you estimate how much the weather diversion would have added to your original flight time?
The argument would fall along the lines of KLM, by having a techie problem (and I suspect an out of hours for the crew scenario) that they didn't do enough to minimise your delay, even though this was initially due to a weather incident. This is assuming you were given the correct information regarding the weather at YYZ?

Thank you, I did think at the time before the tech problem was announced that the crew may be running out of hours. I have no doubt that weather was a genuine reason but on landing at Ottowa the pilot stated that we would be refuelled then wait for clearance to take off again once weather had calmed down at YYZ. Checking later YYZ was closed for a period of time yesterday afternoon. So what should have been an 8 hour flight turned into 8 hours and almost 5 on the ground.

As the ground delay ticked by the messages from pilot and crew just didn't add up and I had a feeling that something else other than weather was causing the delay. What made things worse is that Ottowa is compariively small airport compared with major city airports and there were no Kim or delta representatives to help and everyone was advised to contact the airline themselves for onward travel. I finally got through after midnight and have arranged a flight at 6.45pm local time. So basically we have already lost one nights accomodation and one days car hire and almost all of day 2 of a 7 day trip.

I knew that the weather forecast was pretty grim and have visited this part of Canada many times in Winter months but never experienced a delay like this.

Anyway hoping for a better day weather and travel wise today;)

Thanks again.

Thanks to all that replied to my questions. Anyway an update to our situation. We eventually arrived in Toronto at 7.30pm the next day and fnally got to our final destinaton at Niagara Falls at 10pm. So we had lost our first nights hotel plus one days car rental.

The Air Canada flight to Toronto did not go without a hiccup as when we checked in at the airport Air Canada reps could not find details of my Wifes ticket. Half an hour later and a few calls between Air Canada and KLM and everything was sorted. I was pretty impressed with the Air Canada flight, considering the short distance it was a confortable 767 jet.

The return from Toronto to Man via CDG on Monday went as planned so everything good there.

On Wed night I put in a claim on the KLM web site. Woke up this morning and they have accepted the claim and agreed to £527 (600 Euro) each and out of pocket taxi fares.

So assuming we receive the compensation in the next few weeks KLM have been very prompt in handling the claim and the process was simpler than I expected.

I have another possible claim, this time against BA for a pre Christmas delay so that is my next task

Thanks again.

Hi,

long story short, our flight has been canceled the day before of the scheduled departure and a rebooking was done to the next day, so according my research I should be entitled to a refund of €250 per person. I've already submitted the claim at the KLM website but they have replied denying my request for compensation with the following statement:

As per our records, the above mentioned flight was cancelled due to adverse weather conditions at Amsterdam. As a result, you were rebooked on next alternate flight BA 438 the following day.
...
In line with current legislations, such conditions are considered to be beyond the control of the airline and do not entitle passengers for compensation under EU Regulations Hence, I must respectfully deny your request for compensation upon this particular occasion.

This clearly seems a template response to me.

So at this moment my doubts are:

- Can they invoke adverse weather conditions, when they are cancelling the flight the day before? How do they know the weather condition for a future date? This don't make sense to me
- I'm planing to submit a new claim but now using the Resolver tool, is this a good idea?
-- (Assuming resolver submission) Should I just use the generated letter or include more information such as:
--- Don't make sense to invoke weather conditions when the cancelation is not in the same day.
--- There was a lot of other flights landing at AMS at the same time of the planning arrival of the cancelled flight
--- There was a KLM flight from LCY to AMS with a similar schedule, and it was not cancelled.

Can I please have your advice?

++ See flight details below

FLIGHT DETAILS

Flight number: KL1032
Initial Date: 03/15/2019 20:25
Route: LHR - AMS

++ Rebooked flight
Flight number BA0438
Date: 03/16/2019 12:50

EUclaim say you could be due €250 per person

And I believe KLm don't respond to resolver?