Interrent/Goldcar/Europecar SCAM

CJSimmo wrote: »

...... The only alternative was to return to the Interrent/Goldcar desk and agree to take out their insurance and that resulted in a “no questions asked” solution. This cost me an extra £130, I did not need to take out this insurance as I already had a yearly agreement,.........

If you have a yearly insurance covering CDW excess and uninsured losses etc (as I do) then don't you carry the documents with you to show to the rental company? Those docs will have your name and address on...
In any event 'everyone' knows not to go near Goldcar....

I think I am a victim of Goldcar. I managed to navigate the id stuff and was pleasantly surprised (first time I was ever asked for a bank statement but had it with me just incase). I was told there was some damage to the car and as it was dark to itemise it myself and send pictures before 11am the following day which I did.
I had to leave the car back before the rental desk opened but I knew all should be ok. However just got a charge on my credit card for £102.75. Phoned up and it was excess mileage. I was allowed 90 miles per day for 5 days and apparently, I had gone over this. At the most, I did just over 100 miles as I was with my nephew in the hospital a lot of the time. What seems to have happened is they put the incorrect mileage down in the handover documents (my suspicion is that it was the mileage before the previous rental). I was more focused on the damage than the mileage but however, when I got in the car I noticed it had just over 10000 miles. They claim it had 9600.
I phoned up and the guy was not the most helpful but pointed me to the website where I could raise a ticket. So that is in process. I have just gone on here and noticed the negative reviews of Goldcar so I am not optimistic.
I can prove my limited movements as I have google location services on my phone but just wonder how much energy and time I want to use arguing over £100.
Lesson learned not going back there :-(

peterbaker wrote: »

This is another example of the car hire insurance jargon term "CDW" almost used in the wrong place. 'Uninsured Loss' gets closer to what we are talking about in that yes it is primarily the uninsured deductible excess within the car hire company's standard CDW offer which is insured by the type of annual policy you mention. However, such policies do not (to my instant recall) cover a multitude of other "everyday" uninsured losses e.g. the cost of an alternative vehicle following an accident?

And no, I have never had a car hire company ask to see mine. Besides, mine hasn't made it on to any sheet of paper for years, and if it did could I not easily forge it digitally to show any address I fancied?

Yes, I think this is covered by 'loss of use of the Rental vehicle' and mine does cover me for this. The value of a claim under this clause will be the daily rental cost, which will be broadly the cost of a replacement vehicle.
I'm also covered for windows, tyres, wheels, headlights, undercarriage and roof. Also towing & recovery costs following accident damage or breakdown.
There is a note advising to take a printed copy of the Certificate and Policy doc with you, just as there is with my Travel Insurance.
Common sense really, such a small amount of effort to save such a potentially large amount of hassle should the worst happen.
I couldn't possibly comment on your abilities as a master forger....