First Direct Current Account Switch Blagged Deal
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I keep seeing ratings of how great First Direct customer service are, which is patently untrue. I've found them to be absolutely awful. How does one get to contribute to these ratings so that they might actually represent the true picture?0
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darrendarren wrote: »I keep seeing ratings of how great First Direct customer service are, which is patently untrue. I've found them to be absolutely awful. How does one get to contribute to these ratings so that they might actually represent the true picture?
You vote in the polls this site does, every so often. You'll simply be part of the minority percentage that have a bad experience.
So the true picture may be 70/30 in favour a good experience. And that would represent the true picture.0 -
binaryuniverse wrote: »darrendarren wrote: »I keep seeing ratings of how great First Direct customer service are, which is patently untrue. I've found them to be absolutely awful. How does one get to contribute to these ratings so that they might actually represent the true picture?
So the true picture may be 70/30 in favour a good experience. And that would represent the true picture.
However, to glorify these as representing any sort of 'true picture' is a fallacy! They're no more valid than the likes of TripAdvisor and Trustpilot, where anyone and everyone who feels that they've got something to get off their chest (positive or negative) can vote, and (to the best of my knowledge) there is no statistical control to prevent people from voting multiple times or to ensure a valid cross-section of society or to validate that those voting for FD actually have a FD account, etc.
So, for anyone who feels that these polls don't represent their view, you can of course add your voice to the mix if you believe it's actually worth it, or you can just do what the rest of us do and ignore the things entirely!0 -
It is what it is; a representation. You can only work with the sample data provided.0
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binaryuniverse wrote: »It is what it is; a representation.
https://forums.moneysavingexpert.com/showthread.php?p=74240229#post74240229binaryuniverse wrote: »You can only work with the sample data provided.0 -
I recalled a thread from a few weeks ago where I agreed with another poster that it was completely inappropriate for MSE to misrepresent these questionably-collected subjective opinions as if they were facts ("First Direct has without question the best service of any fee-free bank account") but see that you disagreed then too!
It's almost as if I stick to my opinions.
They do consistently top MSE's poll. That is a fact. I've not once said the results should be taken as gospel. However, that is in a poll which includes many of their peers, and all of them will have people voting, who has got something to get off their chest (positive or negative). I don't think it can be completely dismissed as 'meaningless'.But the point is that it's a meaningless, unscientific and heavily-flawed representation and shouldn't be seen as anything elseNot really, you can (and should) gather and measure findings in a much more scientific and structured manner if you plan to attach some sort of importance and weight to them....
You're possibly thinking a little too much in to this. But I'm happy to listen to what is a scientific method to gauge this sort of thing. And how MSE would go about it, with their resources.0 -
First Direct currently carry out a telephone interview before opening a current account for anyone. Thereafter it is your choice whether you use telephone banking or just stick to online banking.This is incorrect, you can apply either online OR by telephone.
I applied online in October 2017 and everything went fine. However I received a letter saying that I had to phone them so they could conduct a telephone interview. The customer services agent said that it was usual to carry out a telephone interview.
I took this to mean that the telephone interview was mandatory. I am not now sure of this and neither can I say when this was instigated.0 -
binaryuniverse wrote: »It's almost as if I stick to my opinions.
They do consistently top MSE's poll. That is a fact. I've not once said the results should be taken as gospel. However, that is in a poll which includes many of their peers, and all of them will have people voting, who has got something to get off their chest (positive or negative). I don't think it can be completely dismissed as 'meaningless'.
You're possibly thinking a little too much in to this. But I'm happy to listen to what is a scientific method to gauge this sort of thing. And how MSE would go about it, with their resources.
If they wanted to do it properly they could either engage a market research company or simply emulate one by establishing a statistically legitimate closed sample and undertaking a controlled survey with quantifiable responses, but, as remarked in the thread I linked, the subjective exercise will be rendered obsolete anyway by the banks imminently being forced to publish meaningful customer service performance figures versus agreed metrics....0 -
You can indeed apply either online or by telephone but that is not what I am saying.
I applied online in October 2017 and everything went fine. However I received a letter saying that I had to phone them so they could conduct a telephone interview. The customer services agent said that it was usual to carry out a telephone interview.
I took this to mean that the telephone interview was mandatory. I am not now sure of this and neither can I say when this was instigated.
Several friends and members of my family have opened accounts with them without a telephone interview and without having to provide any documents for identification purposes so it's not mandatory.0
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