buyer asks to cancel order and paypal keep the 30p transaction fee!
Comments
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I understand they're a business so need to make money, but surely it'd be fairer to deduct the 30p from the 'buyer' which will perhaps help to stop people changing their mind once they've bought something & want to cancel the transaction?
The law in this country gives the buyer the opportunity to cancel without penalty for most items. Therefore imposing a charge, regardless of size would be unlawful.0 -
the_lunatic_is_in_my_head wrote: »From a fairness prospective a buyer wouldn't be able to mess about cancelling purchases from privates sellers.
Yes they would. It's happened to me more than once, including one recent incident which occurred AFTER I had sent the item (but before receipt).0 -
We get rude buyers, buy the item with 2nd class first, then say please send 1st class because my mother is ion hospital and needs it. We will pay the extra", and they have no concept of what PayPal fees would be introduced by sending them a bill for the difference between 1st a nd 2nd class. And in actual fact they probably bought the item because it was the cheapest rather than look for 1st class.Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.0
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ballisticbrian wrote: »they have no concept of what PayPal fees would be introduced by sending them a bill for the difference between 1st a nd 2nd class.
Or maybe they do and hope the seller doesn't want the expense and trouble so will just upgrade for free.
The answer to that question is often a no.0 -
theonlywayisup wrote: »The law in this country gives the buyer the opportunity to cancel without penalty for most items. Therefore imposing a charge, regardless of size would be unlawful.
It wouldn't be unlawful for Paypal to impose a charge on the buyer as the legislation that allows for cancellation- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply for contracts that are:
"for services of a banking, credit, insurance, personal pension, investment or payment nature"
Ebay couldn't charge the buyer but as ebay and paypal are separate companies and paypal are simply acting as a money transfer service, imposing a charge on a buyer is perfectly legal in the UK.0 -
shaun_from_Africa wrote: »It wouldn't be unlawful for Paypal to impose a charge on the buyer as the legislation that allows for cancellation- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply for contracts that are:
"for services of a banking, credit, insurance, personal pension, investment or payment nature"
Ebay couldn't charge the buyer but as ebay and paypal are separate companies and paypal are simply acting as a money transfer service, imposing a charge on a buyer is perfectly legal in the UK.
Does the buyer have any contract with Paypal?0 -
the_lunatic_is_in_my_head wrote: »Does the buyer have any contract with Paypal?
I can't see how they can have, certainly not enough to charge a buyer for a cancelled sale. As it stands the buyer isn't charged anything to use PayPal, so how would this 30p be charged ? Seller gets their full fee back and as buyer is entitled to a full refund under U.K. Law they would somehow have to be sent an invoice for the 30p.
There is also then still the issue of having to pay extra to PayPal to provide staff to gather information as to who cancelled a transaction and why(as I have outlined above ).I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
the_lunatic_is_in_my_head wrote: »Does the buyer have any contract with Paypal?
I would say yes.
The buyer sends money to Paypal who then forward it to the seller (minus their fee) and surely by giving money to Paypal, you are asking them to form a contract with you.
Also, if the buyer didn't have a contract then how would they be able to avail themselves of Paypal's buyer protection policy?0 -
shaun_from_Africa wrote: »I would say yes.
The buyer sends money to Paypal who then forward it to the seller (minus their fee) and surely by giving money to Paypal, you are asking them to form a contract with you.
Also, if the buyer didn't have a contract then how would they be able to avail themselves of Paypal's buyer protection policy?
Since no fees can be kept on a return, are you suggesting then that paypal would have a contractual agreement to raise an invoice for 30p and be able to force the buyer to pay? They cannot keep the 30p from the refund so would have to claim it separately.
The issue of who then pays the vast amount of wages to employ paypal staff to adjudicate whether buyer or seller is the one to be paying, after all if someone claims INR , or seller refuses to supply an item it surely cannot be charged as a fault to the buyer?
There is also the issue of course that all banks, cards etc would follow- so take your items back to M and S as they don't fit, or are faulty, and expect to be charged the merchant fee by your bank? And all those poor people affected by Thomas cook, all losing the merchant fee as well?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Since no fees can be kept on a return, are you suggesting then that paypal would have a contractual agreement to raise an invoice for 30p and be able to force the buyer to pay?
I think that there are two separate things here.
Paypal must have a contract with the buyer or they wouldn't accept their money and transfer it to the seller nor would they offer buyer protection but they wouldn't be able to impose a 30p fee on the buyer as this isn't written into the T&C's that the buyer had already agreed to prior to sending any payment.
If the Terms and conditions were amended and a buyer agreed to these then I can't see any reason why the 30p charge wouldn't be lawful in the future.0
This discussion has been closed.
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