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  • FIRST POST
    • mikeeboy
    • By mikeeboy 16th Oct 19, 5:21 PM
    • 172Posts
    • 105Thanks
    mikeeboy
    Cavity wall insulation claim
    • #1
    • 16th Oct 19, 5:21 PM
    Cavity wall insulation claim 16th Oct 19 at 5:21 PM
    Hi, back in the summer I got a call out of the blue to say that a surveyor was in my area and would check my cavity wall insulation (which I had done in 2016 for free) for free.

    He duly turned up (OH was there) and explained that we had loads of problems, the original company had gone bust and 'have you got the 25 year guarantee certificate' - YES.

    We were entitled to have all the work done to fix it and compensation?

    We explained we were having new windows so needed it done ASAP, 'Ill see what I can do'.

    We haven't heard from anyone since and have no contact number. They were apparently from Countrywide, but I just rang them and was quickly rebuffed.

    New windows are now in, so I really need it sorted.

    I'm rubbish at this sort of stuff, so what is my next step? Do I just google Cavity Wall Insulation Claims and go from there?
Page 1
    • Grenage
    • By Grenage 16th Oct 19, 5:30 PM
    • 1,952 Posts
    • 1,890 Thanks
    Grenage
    • #2
    • 16th Oct 19, 5:30 PM
    • #2
    • 16th Oct 19, 5:30 PM
    What are you claiming for? At the moment you've just got the word of some cold-calling salesman who says that there is 'something wrong' with something you had done for free.
    • stator
    • By stator 16th Oct 19, 5:57 PM
    • 7,230 Posts
    • 5,008 Thanks
    stator
    • #3
    • 16th Oct 19, 5:57 PM
    • #3
    • 16th Oct 19, 5:57 PM
    The guy who visited you likely knew nothing about buildings or cavity wall insulation. He just collects names and addresses and sells them to no-win no-fee solicitors who sometimes try to put in claims for faulty cavity wall insulation.


    If you have heard nothing, then probably no-one is interested in making a claim on your behalf.
    Changing the world, one sarcastic comment at a time.
    • Aylesbury Duck
    • By Aylesbury Duck 16th Oct 19, 6:05 PM
    • 4,825 Posts
    • 6,510 Thanks
    Aylesbury Duck
    • #4
    • 16th Oct 19, 6:05 PM
    • #4
    • 16th Oct 19, 6:05 PM
    I agree with stator. This falls under the maxim: If you're not paying for the product, you are the product. It's the insulation equivalent of the cold caller that wants to talk to you about the car accident you may or may not have had.
    • deannatrois
    • By deannatrois 16th Oct 19, 6:23 PM
    • 6,410 Posts
    • 9,067 Thanks
    deannatrois
    • #5
    • 16th Oct 19, 6:23 PM
    • #5
    • 16th Oct 19, 6:23 PM
    What did he do to establish you had 'loads of problems'? What would you be compensated for (assuming you hadn't noticed these problems before his visit as if you had, one would assume you'd have already tried to contact the installation company)?
    • mikeeboy
    • By mikeeboy 16th Oct 19, 7:01 PM
    • 172 Posts
    • 105 Thanks
    mikeeboy
    • #6
    • 16th Oct 19, 7:01 PM
    • #6
    • 16th Oct 19, 7:01 PM
    There are numerous places of the paint lifting and a few cracks on my west facing outer wall at the side of the house.

    I had a few windows with condensation.

    Both signs of damp, so, I do believe I have issues due to the insulation whether the guy that visited was a charlatan or not.

    Thanks for your help
    • Aylesbury Duck
    • By Aylesbury Duck 16th Oct 19, 7:19 PM
    • 4,825 Posts
    • 6,510 Thanks
    Aylesbury Duck
    • #7
    • 16th Oct 19, 7:19 PM
    • #7
    • 16th Oct 19, 7:19 PM
    There are numerous places of the paint lifting and a few cracks on my west facing outer wall at the side of the house.

    I had a few windows with condensation.

    Both signs of damp, so, I do believe I have issues due to the insulation whether the guy that visited was a charlatan or not.

    Thanks for your help
    Originally posted by mikeeboy
    I'm not convinced those symptoms are a consequence of the insulation. I would check other things first, such as making sure you have adequate ventilation. Condensation is more likely to be from lack of ventilation, and excessive humidity may also be the cause of your paint lifting. The crack on the external wall could be caused by a number of things such as heave/subsidence. We have had some very hot, dry summers in the last few years and round here, the ground has shifted a lot.

    Probably worth checking before you go to the expense/trouble of having the insulation checked out.
    • G_M
    • By G_M 19th Oct 19, 2:36 AM
    • 50,172 Posts
    • 62,596 Thanks
    G_M
    • #8
    • 19th Oct 19, 2:36 AM
    • #8
    • 19th Oct 19, 2:36 AM
    Hi, back in the summer I got a call out of the blue to say that a surveyor was in my area and would check my cavity wall insulation (which I had done in 2016 for free) for free.
    so immediately alarm bells started ringing and you hung up on him, yes?

    He duly turned up Whar? You actually let this stranger-on-the-phone come round?(OH was there) and explained that we had loads of problems, the original company had gone bust and 'have you got the 25 year guarantee certificate' - YES. and of course you got a professional 2nd opinion before doing or saying anything yes?

    We were entitled to have all the work done to fix it and compensation?

    We explained we were having new windows so needed it done ASAP, 'Ill see what I can do'. how nice of him.

    We haven't heard from anyone since and have no contact number. well there's a surprise! They were apparently from Countrywide, but I just rang them and was quickly rebuffed. and there's another surprise

    New windows are now in, so I really need it sorted.
    'it' ?? What you need to do is determine
    a) if you have anyproblems and
    b) whether they are related to the insulation or not

    I'm rubbish at this sort of stuff, You're telling me! so what is my next step? Do I just google Cavity Wall Insulation Claims and go from there?
    Originally posted by mikeeboy
    No.

    Get a couple of builders, or an independant damp surveyor (not one whosells damp proofing) to come and tell you what your problems are and what needs to be done.

    Might be the insulation, but more likely something else.
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