Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 4:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by Former MSE Andrea; 11-09-2017 at 1:59 PM.
Page 74
    • Gerry1
    • By Gerry1 19th Oct 19, 3:09 PM
    • 754 Posts
    • 468 Thanks
    Gerry1
    When you say you applied to Eon via quidco, how exactly did you do that?
    As I don't see Eon listed on Quidco?
    Originally posted by maxcy
    You can switch via Quidco, although they're just a white label of Energylinx.

    I'll never use Quidco again because my cashback from National Tyres was a scam. It was declined last March, but when I reported missing cashback Quidco told me not to worry, always saying that it would all be sorted out. Months went by and nothing happened, but Quidco said payment would be made in August. Needless to say, it was still rejected.

    Why am I not surprised a Quidco energy switch went wrong?
    • maxcy
    • By maxcy 19th Oct 19, 3:16 PM
    • 45 Posts
    • 19 Thanks
    maxcy
    You can switch via Quidco, although they're just a white label of Energylinx.

    ...
    Originally posted by Gerry1
    That's quidco compare, a third party comparison site, as you indicate actually operated by ofgem accredited comparison site, Energylinx

    So no wonder Quidco don't have contact details for Eon.
    TREVORCOLMAN would need to contact quidco compare, operated by energylinx, if there is an issue and that is how TREVORCOLMAN actually applied - that's the 'retailer' that quidco refer to


    No cashback available
    E.ON do not offer cashback on any purchase.
    https://www.quidco.com/e-on/

    ... and looks like they haven't done so since 2012
    Last edited by maxcy; 19-10-2019 at 3:26 PM.
    • AndyCF
    • By AndyCF 19th Oct 19, 4:56 PM
    • 721 Posts
    • 2,342 Thanks
    AndyCF
    The automated (phone) system for payments is not quite working properly. It is known about as the message states that "cannot assist with enquiries unless you are off supply" or something along those lines.

    I put 10 into it via card this morning (before 8am) and I'm still waiting. I tried ringing a few times but decided not to bother the advisor as friendly hours mean I have till < 11AM Monday to deal with it.

    Cannot recall if Sunday = No one there or not for this

    So I'll check it again and 'wait' this time on Monday if its not been applied.

    Interestingly the text confirming the payment with the auth code -did- arrive about 2 minutes after paying, so its not all bad.

    I realise I could probably hang on the line for an advisor and annoy them to push it onto the meter but it seems pointless as it may rectify itself assuming it will do an automated 'catch up' , what I mean is if its after about > 9.30AM Monday and there's no sign of it = Phone for either manual 'push' or a vend code. , either is fine with me. , its not actually showing on my side of hte transaction logs (but that's half expected)
    Last edited by AndyCF; 19-10-2019 at 5:05 PM.
    • luv_my_brass
    • By luv_my_brass 20th Oct 19, 1:53 PM
    • 245 Posts
    • 29 Thanks
    luv_my_brass
    Hello luv_my_brass and thanks for coming back to me.

    Yes, this definitely sounds like an Erroneous Transfer. Please follow the advice I gave in my earlier reply and start by contacting the supplier who has taken your sister's account by mistake. After this, please speak to our specialist Erroneous Transfer team.

    Once the wheels are in motion, your sister's account should be returned to us as if it had never been away.

    Thanks luv_my_brass.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Thanks, sorry about the earlier post, I couldn't find a response at that time, but ollie pointed me in the right direction!
    Since my last post, my sister has been asked for a reading, which has been given, but nothing since then. I am waiting to see what happens next before following your advice. I just wish it could be resolved, as the longer it goes on, the more it stresses out my sister. BTW, she is perfectly capable of handling her account providing she can continue to do it 'the old fashioned way', ie. receiving a paper bill and paying by post. There must be many, many others who are not online.
    if i had known then what i know now
    • TREVORCOLMAN
    • By TREVORCOLMAN 21st Oct 19, 1:42 PM
    • 980 Posts
    • 318 Thanks
    TREVORCOLMAN
    Quidco
    I applied via QUIDCO on their compare, so as far as I am concerned it was done thro QUIDCO - it this them who advertise and pay.
    I am NOT a mortgage &amp; insurance adviser - or anything to do with finance, that was put on by the new system I dont know why?!
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    I can understand how useful it is to the Suppliers for customers to have Smart Meters as I understand the customer's consumption is automatically read by the Provider. But I have heard that there is not a 'universal' smart meter recognised by all Providers, and that when a customer changes to another Provider, the smart meter has to be changed as well. Also I have heard that these meters are not, in fact, 'free', but are paid for via increased charges for gas/electricity. I would be interested in learning the truth about these allegations please.
    Originally posted by luv_my_brass

    Hello luv_my_brass and the new SMETS2 smart meters we're now installing have sorted the problem when changing supplier. SMETS2 customers will be able to switch without losing the smart features on their meters.

    SMETS2 are now being fitted on around 90% of our smart meter appointments. As above, there are still some remaining issues that stop us putting in SMETS2 such as the strength of the mobile phone signal and certain local difficulties. We're working to fix these.

    We're also looking to upgrade many of the SMETS1 meters already installed so they're managed in the same way as SMETS2. These upgrades will be done remotely. Again, this will let these customer change supplier and their meters will stay smart.

    There's no charge to have a smart meter fitted or for the In Home Display that comes with them. There's a breakdown of how our bills are made up on our website under 'where our customer's money goes.' This is the only information of this type currently available to both customers and advisors.

    Hope this is of interest luv_my_brass.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    All true. It's been a bodged project from the start.

    The original smart meters (SMETS1) went dumb when customers switched; the latest version (SMET2) should stay smart. Some SMETS1 may be upgradable via a software update but others will have to be physically replaced. The cost per household is about 475, and if customers change their usage patterns they may save about 11 per year. But that drops to about 7 if the In-Home Display is left plugged in.
    Originally posted by Gerry1
    As above Gerry1, our SMETS2 roll-out is in full swing with about 90% of appointments now for the latest meter type. These meters will stay smart following a change of supplier.

    Upgrades to SMETS1 meters will also help. There will be some early smart meter installations (mainly from 2014 and before) where an upgrade won't be possible. In these cases, we'll offer customers new SMETS2 meters.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • TREVORCOLMAN
    • By TREVORCOLMAN 22nd Oct 19, 11:00 AM
    • 980 Posts
    • 318 Thanks
    TREVORCOLMAN
    Eon rep
    Malc - are you going to reply to me or shall I just switch to another company?
    I am NOT a mortgage &amp; insurance adviser - or anything to do with finance, that was put on by the new system I dont know why?!
  • E.ON Company Representative: Malc
    E.ON Warm Home Discount 2019/20
    I am thinking of switching to Eon from Shell but am entitled to warm energy scheme will i be able to get this next payment or will switching take too long to register for it with you. My MSE quote is less than going yhrough Eon site so concerned that MSE quote would not be recognised. Ideally like to speak in person over the phone.
    Originally posted by Moe5008

    Hello Moe5008 and welcome to the Forums.

    Many thanks for your interest in joining us. We're accepting applications for Warm Home Discount in the Broader Group now. You can apply for this as soon as we've created an account number for you. This will be within 5 working days of you accepting a quote.

    The quickest way to apply for Warm Home Discount is by using the online form on our website.

    Thanks again for your interest Moe5008.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Tariffs
    Either the people updating your smart meter comms are completely incompetent, or they are deliberately misleading people. Neither of which looks good for E.on.
    Originally posted by oliverbrown
    We're continuing to chase this oliverbrown.

    In the meantime, customers on tariffs with the term to be contacted only about smart meters should ignore the messages unless they want a meter exchange booking.

    Alternatively, as I mentioned above (#1455 to Kitchen Sink on 18 October 19), they can talk to our Outcome Management team. This team will agree a resolution that might be a temporary or longer term opt-out. We might still need to be in touch at some point to meet our regulatory obligations; it's just that the timings of this contact will be adjusted.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    Switching to E.ON
    Malc

    Thanks for reply I have contacted QUIDCO and their reply is below:

    Quote:
    If you haven't received an Email from the retailer this is out of our hands unfortunately, we don't have any direct links to get in contact.

    So over to you please.
    Originally posted by TREVORCOLMAN
    I applied via QUIDCO on their compare, so as far as I am concerned it was done thro QUIDCO - it this them who advertise and pay.
    Originally posted by TREVORCOLMAN
    Malc - are you going to reply to me or shall I just switch to another company?
    Originally posted by TREVORCOLMAN

    Hello TREVORCOLMAN and I'd suggest using our website or a different switching site.

    What tariff are you interested in? Some of our tariffs are only available through certain routes. If you let me know, I'll point you towards the site offering that particular tariff.

    We've no control over third party sites like Quidco.

    Thanks TREVORCOLMAN and look forward to hearing from you.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • TREVORCOLMAN
    • By TREVORCOLMAN 22nd Oct 19, 1:01 PM
    • 980 Posts
    • 318 Thanks
    TREVORCOLMAN
    Hello TREVORCOLMAN and I'd suggest using our website or a different switching site.

    What tariff are you interested in? Some of our tariffs are only available through certain routes. If you let me know, I'll point you towards the site offering that particular tariff.

    We've no control over third party sites like Quidco.

    Thanks TREVORCOLMAN and look forward to hearing from you.

    Malc
    Originally posted by E.ON Company Representative: Malc
    This is not a satisfactory answer, I will go elsewhere.
    I am NOT a mortgage &amp; insurance adviser - or anything to do with finance, that was put on by the new system I dont know why?!
  • E.ON Company Representative: Malc
    Switching to E.ON
    When you say you applied to Eon via quidco, how exactly did you do that?
    As I don't see Eon listed on Quidco?
    e.g. Did you perhaps apply via one of the third party comparison sites that are listed on quidco?
    If so, you'll need to contact that third party.
    Originally posted by maxcy
    That's quidco compare, a third party comparison site, as you indicate actually operated by ofgem accredited comparison site, Energylinx

    So no wonder Quidco don't have contact details for Eon.
    TREVORCOLMAN would need to contact quidco compare, operated by energylinx, if there is an issue and that is how TREVORCOLMAN actually applied - that's the 'retailer' that quidco refer to


    https://www.quidco.com/e-on/

    ... and looks like they haven't done so since 2012
    Originally posted by maxcy
    You can switch via Quidco, although they're just a white label of Energylinx.

    I'll never use Quidco again because my cashback from National Tyres was a scam. It was declined last March, but when I reported missing cashback Quidco told me not to worry, always saying that it would all be sorted out. Months went by and nothing happened, but Quidco said payment would be made in August. Needless to say, it was still rejected.

    Why am I not surprised a Quidco energy switch went wrong?
    Originally posted by Gerry1
    Thanks both.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • TREVORCOLMAN
    • By TREVORCOLMAN 22nd Oct 19, 1:24 PM
    • 980 Posts
    • 318 Thanks
    TREVORCOLMAN
    Thanks both.

    Malc
    Originally posted by E.ON Company Representative: Malc

    When you search for Quidco Compare it takes you to QUIDCO - funny that.
    I am NOT a mortgage &amp; insurance adviser - or anything to do with finance, that was put on by the new system I dont know why?!
  • E.ON Company Representative: Malc
    E.ON Prepayment Meters
    The automated (phone) system for payments is not quite working properly. It is known about as the message states that "cannot assist with enquiries unless you are off supply" or something along those lines.

    I put 10 into it via card this morning (before 8am) and I'm still waiting. I tried ringing a few times but decided not to bother the advisor as friendly hours mean I have till < 11AM Monday to deal with it.

    Cannot recall if Sunday = No one there or not for this

    So I'll check it again and 'wait' this time on Monday if its not been applied.

    Interestingly the text confirming the payment with the auth code -did- arrive about 2 minutes after paying, so its not all bad.

    I realise I could probably hang on the line for an advisor and annoy them to push it onto the meter but it seems pointless as it may rectify itself assuming it will do an automated 'catch up' , what I mean is if its after about > 9.30AM Monday and there's no sign of it = Phone for either manual 'push' or a vend code. , either is fine with me. , its not actually showing on my side of hte transaction logs (but that's half expected)
    Originally posted by AndyCF

    Hello AndyCF and I'm sorry you had difficulties topping up your meter at the weekend.

    Spot on about the friendly hours. If you had run out of credit over the weekend, there would be no disconnection between 4pm and 11am Monday to Saturday or anytime on Sundays and UK Bank Holidays.

    Whilst our Customer Service teams don't work on Sundays, there isn't a cut-off for emergency Prepayment call outs. This line is open 24 hours a day all year round. If you did need this service, please call our general number out of hours and there'll be a message with details of how to contact the Emergency team.

    Sorry again for the difficulties AndyCF and thanks for your patience.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Accounts
    Thanks, sorry about the earlier post, I couldn't find a response at that time, but ollie pointed me in the right direction!
    Since my last post, my sister has been asked for a reading, which has been given, but nothing since then. I am waiting to see what happens next before following your advice. I just wish it could be resolved, as the longer it goes on, the more it stresses out my sister. BTW, she is perfectly capable of handling her account providing she can continue to do it 'the old fashioned way', ie. receiving a paper bill and paying by post. There must be many, many others who are not online.
    Originally posted by luv_my_brass
    Many thanks for the update luv_my_brass. Hope all goes well.

    Totally appreciate not everyone wants to handle their accounts online. Your sister can continue to receive paper bills and pay by cheque through the post. If she talks to us, we can make sure her account is set up for this.

    Thanks again luv_my_brass.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Shaun Pollard
    • By Shaun Pollard 22nd Oct 19, 8:56 PM
    • 2 Posts
    • 2 Thanks
    Shaun Pollard
    Avoid Eon
    I am less than impressed with Eon. Their website is constantly out of date and does not reflect the true state of my account. I gave final meter readings in September. They failed to update any readings on their website at all. However they did email me the following day to thank me for my readings so must have received them. When they eventually produced a final bill they used my gas reading but estimated the electricity! I went on line and paid the final bill. Their website informed me that something had failed with the payment - a warning of "That's blown it". I tried again and got the same response. I rang Eon and eventually got through to a person who advised that the payment had been taken twice from my credit card. The customer services rep advised that she would get her manager to refund one of the payments. Twelve days have passed and there is no refund on my credit card. Eon have confirmed both payments and have the money twice over. This defeated the object of me cancelling my direct debit with Eon to avoid them taking extra payments and keeping them for weeks. I've moved to Outfox the Market who apparently have a poor service rating. So far I couldn't be more pleased with the service that Outfox have provided.
    • PennineAcute
    • By PennineAcute 23rd Oct 19, 5:41 PM
    • 536 Posts
    • 292 Thanks
    PennineAcute
    I have just started teacher training and am awaiting my student money to come through. In the meantime, I have had to sign off, so living off what little savings I have, with are disappearing quickly.

    Two weeks ago, I realised that if my student money did not come through quickly, I would be struggling to pay my EON direct debit on the 16th. I contacted them to explain and was told that if it bounced, it would be represented today (23). If that failed, then my account would move to montly payment cash payment and there would be a slight increase in my SC and UP. I could then set up the direct debit again, when my money came through.

    No problem I thought, and after realising that if my EON DD went out today, I would really be struggling, I cancelled the DD. As things stand, with payments already taken and elec used, I am 20.71 in credit.

    Today I receive an email from EON saying that they had received notification that my DD had been cancelled and my SC would change from 20.37p to 24.728p and my UP would change from 13.766p to 14.753p.

    They mentioned two dates

    1) "Your fixed monthly direct debit will be cancelled on 4th November"



    2) "If your new payment arrangement is not set up, from 31st October, you will need to pay your future bills within 14 days of receiving them"

    I could not work out which date my new rates would be applicable, as I wanted to give meter readings for the day before, so EON would not have to estimate my starting usage for the new rates.

    Foolishly, I decided to phone EON to get some advice. 37 mins and 14 seconds later, I was still non-the-wiser, as I eventually told that my rates would not change, even though my DD is no longer active.

    So EON, you are now contradicting yourself and leaving me very confused.

    I am not avoiding payment, just struggling until Student Finance England can pull their fingers out and pay me.
    Last edited by PennineAcute; 23-10-2019 at 5:44 PM.
    • PennineAcute
    • By PennineAcute 23rd Oct 19, 7:37 PM
    • 536 Posts
    • 292 Thanks
    PennineAcute
    So after a chat with Web chat - they have confirmed what the email says.

    However, I was told that it would only be my standing charge that would change and not my Unit Price - then went on to give me a different UP.

    These match what the email says, but I wish they could get their facts straight.

    ----------------------------------------------- Chat Start Time : 2019-10-23T19:10:58 Chat Duration : 14 minute(s) 13 second(s) Subject : RES_PaymentsDirectDebit -----------------------------------------------
    2019-10-23T19:11:05 E.ON : Hello, what can we help you with today? It'll just take a moment while we send your message to the next available advisor, then we'll be ready to chat.
    2019-10-23T19:11:18 Ciaran : Good Evening, my name is Ciaran, I hope you are well, how is it I can help you ?
    2019-10-23T19:11:25 Andy Littlewood : Hi
    2019-10-23T19:11:38 Andy Littlewood : (Withheld person information)
    2019-10-23T19:11:54 Andy Littlewood : Can you please help me with an account query 2019-10-23T19:12:04 Ciaran : Yes what is the query ?
    2019-10-23T19:12:46 Andy Littlewood : I have previsouly chatted to you and today I have stopped my DD, unitl my student money comes through
    2019-10-23T19:13:21 Andy Littlewood : I have recieved an expected email from you informing me of my new tariff rates, due to no longer paying by DD
    2019-10-23T19:13:36 Ciaran : Yes i can see the note from earlier today when you called
    2019-10-23T19:13:38 Andy Littlewood : I am trying to find out what date my new rates start
    2019-10-23T19:13:51 Andy Littlewood : The email does not say
    2019-10-23T19:14:06 Ciaran : The standing charge will increase from the day the DD was canceled
    2019-10-23T19:14:25 Ciaran : So yesterday
    2019-10-23T19:15:20 Andy Littlewood : And when I set up the DD again, it will revert back to my original rates?
    2019-10-23T19:16:28 Ciaran : Yes back to the lower standing charge price
    2019-10-23T19:17:16 Andy Littlewood : Thank you for your help, as the person I spoke to on the phone said my rates would not increase. I knew this to be wrong info, so I thank you for giving me the correct info
    2019-10-23T19:17:32 Ciaran : What you pay per unit will not change
    2019-10-23T19:17:37 Ciaran : as its a fixed rate
    2019-10-23T19:17:58 Ciaran : Its the standing charge price that will increase just while the DD is not in place
    2019-10-23T19:18:35 Andy Littlewood : Can you tell me what the new standing charge rate will be please?
    2019-10-23T19:19:31 Ciaran : 09/07/2019 00:00:00 12/07/2019 00:00:00 Fix Online Exclusive v4 Elec Only UR (Fix Online Exclusive v4) Standing Charge (Days) 23.550 Normal (kWh) 14.050
    2019-10-23T19:19:38 Ciaran : This was your costs prior to you having the DD
    2019-10-23T19:19:50 Ciaran : So should be as seen above
    2019-10-23T19:19:58 Ciaran : 13/07/2019 00:00:00 08/07/2020 00:00:00 Fix Online Exclusive v4 Elec Only UR (Fix Online Exclusive v4) Standing Charge (Days) 19.400 Normal (kWh) 13.110
    2019-10-23T19:20:16 Ciaran : This is what they were with a DD in place
    2019-10-23T19:21:26 Andy Littlewood : Brilliant thankyou Can I give you a meter reading for yesterday please.
    2019-10-23T19:21:55 Ciaran : Yes you can indeed, do you want a bill created or just the read added to the account
    2019-10-23T19:23:19 Andy Littlewood : Just a read, so you can accurately start my new reading without estimating. The reading is 6256
    2019-10-23T19:24:00 Ciaran : Okay perfect
    2019-10-23T19:24:07 Ciaran : I have added that for you
    2019-10-23T19:24:23 Andy Littlewood : Many thanks. You have been very helpful
    2019-10-23T19:24:58 Ciaran : Its been a pleasure chatting with you and I hope you have enjoyed using Live Chat to communicate with us today. Thank you very much for your time, all the best =) ��
    Last edited by PennineAcute; 23-10-2019 at 7:40 PM.
    • tizwoz46
    • By tizwoz46 25th Oct 19, 9:49 AM
    • 56 Posts
    • 18 Thanks
    tizwoz46
    Hi,
    I'm looking to change to Eon's Fix Online Exclusive V.12.
    Does anyone know if I have to have a smart meter fitted? (Don't want one!)
    Trish
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,214Posts Today

7,704Users online

Martin's Twitter