Mobile phone contract question

CocoPlops999 · 16 December 2019 at 12:30PM

Hello!

Im doing this on behalf of my friend who got a mobile contract over the phone when his old contract ended, He spoke to a gentleman on the phone who he thought was giving him a good deal, samsung a10 phone for £30 a month for 3 years : /

He got the phone, opened it and quickly found out it didnt work with his fitbit so he sent it back within the 14 day cooling period.

the company are now saying he signed something to say the 14 day cooling period isnt valid.

He got the phone through o2

Any help would be great

thanks

JJ_Egan · 16 December 2019 at 1:28PM

This reads as an Upgrade ??

mobilejunkie · 16 December 2019 at 1:46PM

It was almost certainly a business contract; no cooling off period. The other possibility is if it was one of the new-style contracts where the phone is separate to the airtime (in which case it would be a consumer contract and when agreed remotely the 14 days from receipt for cooling off is enforceable. No traditional consumer contracts nowadays are longer than 24 months.

oldagetraveller · 16 December 2019 at 3:37PM

A good deal? £30 x 36 = £1080!
That phone can be purchased outright, unlocked for arounf £130.
https://www.amazon.co.uk/s?k=a10+samsung&crid=43FL3NTMOQ49&sprefix=a10+samsung%2Caps%2C217&ref=nb_sb_ss_i_2_11

ballyblack · 16 December 2019 at 4:00PM

He got the phone through o2

Are you sure? Outfits called Prestige and Aerial are connected to o2 but sell you a business contract. No cooling off period as they are business suppliers.

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CocoPlops999 · 16 December 2019 at 10:28PM

thanks for the reply!

Yeah an upgrade

CocoPlops999 · 16 December 2019 at 10:30PM

Thanks for the reply!

Its looking like its a business contract as hes self employed, he told me they said he could claim money back for having the phone. Hes not tech savvy at all, he felt like he was getting offered a good deal but didnt in the end

CocoPlops999 · 16 December 2019 at 10:32PM

Thanks for the reply!

He said to me o2 originally but it appears he got it through some company on behalf of o2, Hes asleep so ill have to grab the name later

CocoPlops999 · 16 December 2019 at 10:33PM

Thanks for the reply's everyone! Ill find out the supplier he got the phone from and take it from there. Take care

ballyblack · 17 December 2019 at 10:37AM

There is no such thing as an upgrade......its a new contract and probably not a good one?

Have a read here re 'o2' selling business contracts

https://forums.moneysavingexpert.com/showthread.php?t=5930534

.

CocoPlops999 · 17 December 2019 at 7:42PM

Thanks ballyblack, seems to be happening a fair whack, i told my mate not to deal with stuff like that over the phone again.

Mobile phone contract question

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