Solarplicity: Add your feedback

WhoIsThat wrote: »

1. Who did you make enquires of?
2. Which accredited comparison sites do not include Solarplicity?
3. Why are you expending so much time and effort in a vain attempt to discredit this supplier?

:cool:

1. I contacted Solarplicity of course

2. This site is able to compare if you are already a customer but it would not show me Solarplicity even when I selected to show all deals. I spent weeks checking this. I visited a plethora of sites and went back to Solarplicity several times to clarify things that came up.

3. Well I might ask why are you spending so much time discrediting me or promoting them?

The simple fact is I am SERIOUSLY P'D OFF with Solarplicity, I am on a very low fixed income and had to make very hard choices about energy. So when I saw that I was paying £200 in Standing Charges I was desperate to find a supplier that did NOT have Standing Charges and did not punish you in the energy rate.

What this would mean to me was that I could turn on heating during the snow and make choices to cut back when required, it also meant I could spend my money on getting warm rather than paying for this damn stupid dumb meter project.

So when I found Solarplicity I was very pleased, the website said boldly "Standing Charges - We don't believe in them", so I thought I had finally found an energy company I could TRUST and I would not need to play this switching game. They made a promise that they would always be cheaper than top six and they would not have Standing Charges.

Their energy rate wasn't fantastic but it was a tad lower than I was paying and there were NO STANDING charges. I do not have my heating on by default, I put in on in extreme circumstances, but this Solarplicity deal meant I could risk putting it on, it was like being given £200 of free energy.

So when I heard recently that Solarplicity had increased their rates to cost me £120 more and introduced Standing Charges it brought back all that anxiety of having to live under a cloud of worry about energy bills.

To me when a company makes a value statement so profound as "we don't believe in them" it is a pillar of what they stand for, it is a commitment to the customers past and future.

So when they go back on their word just three months later and I have to hear about it on a Forum because they are so incompetent that they have not even billed me yet, never mind emailed me or written to me to inform me of these changes, I LOSE MY TRUST IN SOLARPLICITY.

When they make what for me is a MASSIVE increase in their rate in an effort to FORCE me onto a tariff where I have to pay for these F'ing Smart Meters via the back door, I GET ANGRY WITH SOLARPLICITY.

I especially feel a FOOL for trusting Solarplicity, I have been telling friends, colleagues and anyone that will listen about them, now I am having to tell them that they should ignore my previous advice about Solarplicity, that they had sold out their own values and commitments.

I expect this kind of disgusting behaviour from the large energy companies, I think it is disgusting that they are going to allow Npower to gobble up SSE, not only will this stifle competition and be used as an excuse to allow other mergers, it will drag SSE customers into the worst performing energy company according Which?

I would URGE anyone reading this to raise their concerns with the CMA

Please send written representations about any competition issues to:


Faye Fullalove
Competition and Markets Authority
Victoria House
Southampton Row
London
WC1B 4AD



[EMAIL="faye.fullalove@cma.gsi.gov.uk"]faye.fullalove@cma.gsi.gov.uk[/EMAIL]


My contempt for Solarplicity is because to me it is a breach of trust to market yourself so resolutely on a value and then scrap it. I liked the idea that they support Solar projects that I read about on here somewhere, I liked the idea that they were a smaller company going after the big boys and hitting them in the most unfair area of energy bills, THE STANDING CHARGE.

I do not like being RIPPED OFF for so called infrastucture, it is similar to when RyanAir quotes a flight cost of £20 and then charges you for used a debit card, for daring to check a small luggage bag and to reduce the size of in cabin luggage and to make you pay to sit next to the person you are travelling with.

It is a very similar RIP OFF in fact because the value statement for RyanAir is supposed to be that they are cheap and good value when in fact they have so many hidden charges and they dump you in some bloody airport 50 miles from where you thought you were travelling to.

I was not spending that much time, I get an email reminder, I follow the link and I contribute. Maybe others will feel the same way, maybe they will express their outrage at Solarplicity on social media because calling them now is impossible.

If Solarplicity had any decency they would own up to making a mistake and revert to their previous model, but that takes integrity and guts, something that seems to be lacking in Solarplicity management.

richardm57s wrote: »

Hi to everyone,
I have not read all of this thread, and i am NOT allowed to post links (that is stupid).
so could some kind person do a search for ( All notices Gazette Solarplicity ) should come up as first post on search. There are also other websites with this info.

MSE should NOT have been promoting this company since Feb. 2018.

Thanks from Richard.

Thanks for posting this. Unfortunately not allowing new members to post links is one of the measures to try and deter the numerous spammers this forum seems to attract.

Having searched I believe the link you are referring to is this one:
https://www.thegazette.co.uk/notice/3003642

Definitely worrying, although I don't think it refers to the specific company supplying energy. A search at Companies House produces a long list of companies with 'Solarplicity' in the name and the same registered office address.
https://beta.companieshouse.gov.uk/search?q=SOLARPLICITY

I've no idea why so many companies have been registered or what they all do. The T&C on the Solarplicity website state:

‘We’, ‘Us’, ‘Our’ means Solarplicity Supply
Ltd (company number: 08053210)
(trading!as!Solarplicity).

That isn't the company currently subject to the winding up petition referred to above.

The whole thing is starting to concern me the more I look at this. I signed up in February (through the MSE energy club) and I've had no notification of price increases mentioned in earlier posts.

mbmonty wrote: »

Well so much for

standing charges - we don't believe in them

I am wondering if that is for new customers?

I have received bills on 2 different properties in the past few days

both still are showing the old cheaper unit rates with no standing charges

so looks like they have not changed the 'variable' rates for existing customers so far

looks like the new 'variable' tariff being offered to new customers is not the same as the old one

I suspect they will hike the old 'variable' tariff in due course though

I assume there are rules about having to give customers advance notice of this ?
- says 30 days notice here
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-bill/your-gas-or-electricity-supplier-has-put-up-its-prices/