Topcashback Questions & Answers

apga · 30 May 2017 at 3:54PM

Hi Matt
Thank you. I received an email from contact@. I have replied as instructed from support ticket. Hopefully, you have received my reply & this can be resolved.

All is looking good - can see my earnings page and have received one other topcashback email.

Thank you

Justice13075 · 30 May 2017 at 5:12PM

It would be nice to lodge a claim but when I try It tells me WHOOPSIE DAISY something has gone wrong i want to lodge a claim can you help.

vm2pensioner · 30 May 2017 at 5:37PM

Thanks agpa. I have gone round the whole process again - still nothing - standard response if I submit a ticket seems to be do what I've already done several times! Complete farce.I hope you have greater success.

vm2pensioner · 30 May 2017 at 5:43PM

TopCashBack_Company_Representative wrote: »

Hey everyone,

@ vm2pensioner – Can you also confirm your username? Please bear in mind this is not your email address and can be found at the bottom of previous emails we have sent to you. While we cannot help if your emails are having issues reaching us, we can send you an email for you to reply to.

Thanks Matt, but to which address do we send the username confirmation? The same email addresses we have already used to try to authenticate the account manually, but which do not respond?

apga · 31 May 2017 at 12:35AM

vm2pensioner, yesterday I gave TCB my email address (as part of a reply to a 'support ticket'). This then allowed them to send me an email which I had to reply to, which seemed to do the trick. I hope it works for you.

Justice13075 · 31 May 2017 at 12:24PM

I have sorted out the problem now, I had already lodged a claim. Silly me. Should have had £150 from Royal London but it tracked as always at a lower figure of £20 and it should be uplifted before it becomes payable but it didn't so i received £20 I am on the merry go round of trying to get back my missing £130. I have also contacted Royal London by email so I will wait and see, I will give them 4 weeks then hand it over to the FOS.

TopCashBack_Company_Representative · 31 May 2017 at 3:18PM

Hey everyone,

@apga - am pleased to hear that, we will reply to these emails as soon as we can.

@Justice13075 – Going by your later response I do believe you have lodged your claim and if this is the case we’ll get you a reply from the tracking network asap but please be aware we can not leap frog you over others in the commission industry that will also be wanting to have their claim resolved. Therefore, we will need to ask you to allow 12-16 weeks which is the average process time.

@vm2pensioner – As a username is unique and non-identifiable and can’t be used by anyone other than us, please post it here on this forum.

Best wishes,
Matt

Justice13075 · 31 May 2017 at 6:16PM

I have already had a response from Royal London and they are
sending me some info.

endlesssummer · 31 May 2017 at 6:52PM

If you dig deep enough you will eventually find out that it is Vodaphone people who own Topcasback,
Hence the issues.
Vodaphone own Topcashback.

washable · 1 June 2017 at 12:18PM

another wait for my £35.35. You stated this would be looked in to by Topcashback. May has now passed and still no sign of Cashback.

I have now moved this to FOS who wil look into this.

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