Monarch Airlines stops trading - latest info and your rights

GGardner wrote: »

Thank you ☺️

Do you think it's worth me escalating further with my bank or PayPal or am I out of options now?

Sadly Paypal have a 180 cut off and stick to it religiously.

But their advice to go to your bank if you paid them using a card is correct and you can use the chargeback process to get your money back. It's those who did it using Paypal credit or a bank transfer outside of the 180 day limit that will not be able to get a refund.

I went through their user agreement with a toothcomb last year when Low Cost went under and would now only use Paypal for a holiday or concert tickets if he trip is within 180 days.

I learned about the chargeback option when it was unclear whether they would pay refunds to anyone, but after a week or two of them talking with the administrators all valid claims were paid so didn't need to go down that route.

Send your bank the standard letter on the main MSE web page with your supporting evidence; send it recorded delivery and keep a copy too.

Payment by chargeback can be quite fast, but do bear in mind there is a caveat that they can reclaim the money within 100 days of the refund if your chargeback is disputed (unlikely as it would be Monarch that needed to do this, but they no longer exist). This caused a lot of unhappiness as lots of people felt they couldn't use the money toward a new holiday until that 100 days had passed.

Hope that helps.

marsman802 wrote: »

The safety video is more entertaining

Ever flown Air New Zealand? Have a look on You Tube if you want an entertaining safety video...

leylandsunaddict wrote: »

Or for travel related purchases take out the appropriate insurance cover.

Personally I am surprised just how many ways you can reclaim your loss in such cases if you have put it on a debit or credit card especially (even via Paypal). We are told to look out for ATOL when booking packages, so why would you pay extra for something that should already be covered?

Trying to have the right insurance product when something like this happens is expensive. A lot of us have the travel insurance that comes with our current account and personal experience says you think you're covered, but aren't.

I'm not saying don't buy travel insurance, the medical cover can be invaluable, but remember just how many times in your life you have had a holiday cancelled due to insolvency verses the amount of successful holidays you've had with no glitches.

N4t4lie wrote: »

Personally I am surprised just how many ways you can reclaim your loss in such cases if you have put it on a debit or credit card especially (even via Paypal). We are told to look out for ATOL when booking packages, so why would you pay extra for something that should already be covered?

Trying to have the right insurance product when something like this happens is expensive. A lot of us have the travel insurance that comes with our current account and personal experience says you think you're covered, but aren't.

I'm not saying don't buy travel insurance, the medical cover can be invaluable, but remember just how many times in your life you have had a holiday cancelled due to insolvency verses the amount of successful holidays you've had with no glitches.

Credit card yes. Debit card isn't a given whether you'll get a refund or not. Personally, as I don't book package holidays, I prefer to buy insurance that covers. By the amount of complaints around already about not being able to get accommodation costs back, I reckon they'll be more people wish they had bought the appropriate cover for independent travel.