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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 9th Jan 18, 2:48 PM
    • 114Posts
    • 31Thanks
    MSE Andrew
    Add your feedback on energy supplier Together Energy
    • #1
    • 9th Jan 18, 2:48 PM
    Add your feedback on energy supplier Together Energy 9th Jan 18 at 2:48 PM
    This is a feedback thread on energy supplier

    Together Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 4
    • brewerdave
    • By brewerdave 14th Dec 18, 9:33 AM
    • 5,595 Posts
    • 2,487 Thanks
    brewerdave
    After reading the last couple of pages, I'm getting extremely depressed as OFGEM , in their infinite wisdom, have declared Together Energy as S.O.L.R for the 36,000 hapless souls who were with One Select when it collapsed - and unfortunately I'm one of them
    How long is it going to take them to obtain/agree credit balances carried over from One Select - and how long to set up accounts so that we can escape?
    • george1939
    • By george1939 14th Dec 18, 6:40 PM
    • 134 Posts
    • 39 Thanks
    george1939
    Together Energy have only taken over today and you can only call them Tuesday toThursday during the week So before they can call you change to So Panda ie [SoEnergy] and you can also wth a code from a member of this forum or others get £20 when sign up with them, on their site [direct] via google takes 5 minutes.Their office hours are Mon to Friday 9am Fix is for 12months They are the cheapest fix at present and customer service is great I myself will save with them monthly £49 against Together's Energy price [[ You can check this out via comparison sites]] And I am aware of problems voiced within this current discussion Keep Smiling
    • antrobus
    • By antrobus 14th Dec 18, 8:10 PM
    • 16,692 Posts
    • 23,631 Thanks
    antrobus
    After reading the last couple of pages, I'm getting extremely depressed as OFGEM , in their infinite wisdom, have declared Together Energy as S.O.L.R for the 36,000 hapless souls who were with One Select when it collapsed - and unfortunately I'm one of them
    How long is it going to take them to obtain/agree credit balances carried over from One Select - and how long to set up accounts so that we can escape?
    Originally posted by brewerdave
    OFGEM's preference is to seek volunteers for the role of SOLR. It may be that Together Energy was the only volunteer, or the best of a bad bunch.
    • wavelets
    • By wavelets 14th Dec 18, 8:22 PM
    • 1,162 Posts
    • 512 Thanks
    wavelets
    Together Energy have only taken over today and you can only call them Tuesday toThursday during the week So before they can call you change to So Panda ie [SoEnergy] and you can also wth a code from a member of this forum or others get £20 when sign up with them, on their site [direct] via google takes 5 minutes.Their office hours are Mon to Friday 9am Fix is for 12months They are the cheapest fix at present and customer service is great I myself will save with them monthly £49 against Together's Energy price [[ You can check this out via comparison sites]] And I am aware of problems voiced within this current discussion Keep Smiling
    Originally posted by george1939
    https://forums.moneysavingexpert.com/showpost.php?p=74780609&postcount=279

    Firstly, there is no 'cheapest fix' - if there were, we wouldn't need any of the numerous comparisons site that exist.

    However, I did check a comparison site as you suggested, and the supplier was for me over 10% more expensive than the cheapest dual fuel tariff currently available, and approximately 20-25 down the list (although that was admittedly a mixture of variable and fixed tariffs)

    Finally, if I did want to switch to the supplier you suggested, I could earn possibly £34 cashback going via a cashback comparison site
    e.g. https://www.energylinx.co.uk/energy/cashback/

    Shop around, you may find even higher cashbacks are available.
    ... and that cashback may even be available for one of the cheaper suppliers/tariffs too !
    • wavelets
    • By wavelets 14th Dec 18, 8:35 PM
    • 1,162 Posts
    • 512 Thanks
    wavelets
    After reading the last couple of pages, I'm getting extremely depressed as OFGEM , in their infinite wisdom, have declared Together Energy as S.O.L.R for the 36,000 hapless souls who were with One Select when it collapsed - and unfortunately I'm one of them
    How long is it going to take them to obtain/agree credit balances carried over from One Select - and how long to set up accounts so that we can escape?
    Originally posted by brewerdave
    Ofgem has appointed Together Energy to take on supplying OneSelect’s 36,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for the customers of OneSelect, which ceased trading on Monday 10 December.


    Together Energy is offering OneSelect’s customers a competitive tariff and will honour all outstanding credit balances, including money owed to both existing and former customers of OneSelect.


    For existing customers, energy supplies will continue as normal as they switch over to Together Energy on Friday 14 December.


    Customers of OneSelect will be contacted over the coming days about the changes.
    ...
    Together Energy will be in touch with customers in the coming days. Any questions customers have should be directed to Together Energy.
    ...
    Together Energy will honour the credit balances of current and former OneSelect customers. Former customers should wait for Together Energy to contact them.
    https://www.ofgem.gov.uk/publications-and-updates/ofgem-appoints-together-energy-take-customers-oneselect

    Not quite sure why you are suddenly keen to get credit back now, when you seemingly allowed credit to build up with a supplier that has now gone bust.

    In most other situations where a supplier goes bust, you would not continue to receive the goods or services ordered, would have to file as an unsecured creditor, then wait months and months to see what if anything you would get back (as assets would first need to be liquidated) ... and usually only at best get a tiny fraction of the money owed back at all.
    • Hoof Hearted
    • By Hoof Hearted 15th Dec 18, 9:15 AM
    • 2,198 Posts
    • 2,204 Thanks
    Hoof Hearted
    If Together Energy are being given thousands of new customers, it's a disgrace. Their customer service is appalling. Trust Pilot is full of customers whose reviews show that they cannot get a bill out of them. This is a disaster in the making and OFGEM should be ashamed. I can only think that Together was the only company that offered to be S.O.L.R. I advise all ex-One-Select customers to look elsewhere.
    Je suis sabot...
    • mikeyorkie10
    • By mikeyorkie10 15th Dec 18, 9:33 AM
    • 144 Posts
    • 22 Thanks
    mikeyorkie10
    If Together Energy are being given thousands of new customers, it's a disgrace. Their customer service is appalling. Trust Pilot is full of customers whose reviews show that they cannot get a bill out of them. This is a disaster in the making and OFGEM should be ashamed. I can only think that Together was the only company that offered to be S.O.L.R. I advise all ex-One-Select customers to look elsewhere.
    Originally posted by Hoof Hearted
    Agree wholeheartedly
    • brewerdave
    • By brewerdave 15th Dec 18, 10:06 AM
    • 5,595 Posts
    • 2,487 Thanks
    brewerdave
    [QUOTE=wavelets;75186821

    Not quite sure why you are suddenly keen to get credit back now, when you seemingly allowed credit to build up with a supplier that has now gone bust.
    [/QUOTE]
    Yes, I'm fully aware that my credit balance would be at risk/lost in other circumstances - but there is the OFGEM safety net!!Without that, switching would become far too risky and we would be back with the Big 6 Cartel

    Don't want the money back as cash- its not a huge amount as they had only taken one DD - just concerned about how long it will take for the administrators of OneSelect to agree the carry forward balance with Together Energy.
    I'm still waiting for Usio's administrators to agree credit balances with First Utility and Octopus STILL haven't finalised my account with them because of the Iresa situation!

    Fortunately, I never paid either Octopus or First Utility as I always intended to move away from their uncompetitive SOLR tariffs.

    I don't intend to pay Together Energy anything either unless they come up with a good deal.
    • _Kismet
    • By _Kismet 25th Dec 18, 12:01 PM
    • 13 Posts
    • 8 Thanks
    _Kismet
    09-01-2019 Update:

    Am I being unreasonable if I'm starting to get angry? The fact that following OneSelect's collapse, OFGEM has handed the reins over to Together without giving consumers any kind of choice or heads up, was not a great start. It was only through MSE that I found out that OneSelect had gone bust.

    But talk about out of the frying pan... From the beginning, Together have been sloppy in their communications and late keeping to their promises, if they do at all. Their last email was on Monday 7th where they said the switch to them would be complete by Tuesday 8th January 2019 and customers would then be free to switch. So I went for MSE collective switch supplier Bulb, and started the switch yesterday.

    Guess what, that was a lie, because today I get an email from Bulb at 6pm saying that I need to tell Together to cancel the switch.

    Going to call Together tomorrow morning to let them know to get out of my way...

    Wish me luck


    Original post, 25-12-2018:
    Together has taken on us OneSelect customers and I find their disorganisation and sloppy communication to be a bad sign.

    Their FAQ updated 19th December 2018 stated: "By now you should have received some email communication from us keeping you informed with details of your new tariff."

    Nope. I only received tariff information on Sunday 23rd. In any case, the new tariff is more expensive than the OneSelect tariff I was on previously.

    I only became aware that Together had taken over when I received a text message from them out of the blue: "You should have an email from Together Energy asking you to confirm your details & give meter reads". No, I did not receive any emails, and had to confirm the takeover for myself to verify I was not being scammed.

    That was on Tuesday 18th. It was only yesterday (24th) that I actually received the email asking to confirm details and give meter reads.

    Given that yesterday's email (subject line: OneSelect - Confirmation of details & Meter Read Requests – IMPORTANT) was the first and only time that I was provided with the link, I'm a bit offended that it actually seems to accuse me, the customer, of not being responsive: "We recently asked that you click on the link below and confirm the relevant details."

    No, Together Energy, you may have "recently asked" by text message but at that time you had not yet sent me the email with the link. I check email and monitor spam folders daily, so if they had sent anything that ended up in there then I would have seen it.
    Last edited by _Kismet; 09-01-2019 at 8:10 PM. Reason: Update
    • Tony Langley
    • By Tony Langley 25th Jan 19, 12:34 PM
    • 3 Posts
    • 0 Thanks
    Tony Langley
    Shambles of a Company
    Did your switch go smoothly?
    Have you had problems since?
    Is it easy to contact?
    The answers to the above questions are:- no it didn't go smoothly
    Problems? Yes, I've had copious problems; incorrect bills, a series of untruthful reassurances that things had been corrected. Sloppy website portal info (old and incorrect bills remain), until recently their "portal" showed out of date balances, now it shows none. I complained to Ofgem, won and they could not even complete Ofgem's instructions competently. The new web portal was faulty when it was enabled recently and would not accept meter readings.
    Easy to contact? No. They don't acknowledge or reply to emails. Long waits on the phone. Incomprehensible call takers (UK not India).
    I've now left with a second Ofgem complaint running due to them double charging for two time periods and not, after 8 weeks of badgering them, being able to put it right.
    Last edited by Tony Langley; 25-01-2019 at 12:36 PM. Reason: Additional Info
    • brewerdave
    • By brewerdave 29th Jan 19, 9:57 AM
    • 5,595 Posts
    • 2,487 Thanks
    brewerdave
    Together have a new log in page - so I thought I'd try it to see if I had an account yet (following from the One Select transfer) - my email addy still not recognised!! And nothing further on the web site since the updates on 15th Jan.
    • JohnU
    • By JohnU 1st Feb 19, 6:11 AM
    • 1 Posts
    • 0 Thanks
    JohnU
    Switched from Together Energy to EDF end of November 2018 - still waiting for refund of ~£800. Company are still trying to take direct debits from my bank (fortunately cancelled now) . Won't respond to emails, refuse to let me raise an official complaint and therefore not allow me to follow due process with the Ombudsman.
    • inthebigmountains
    • By inthebigmountains 1st Feb 19, 12:16 PM
    • 1 Posts
    • 0 Thanks
    inthebigmountains
    Useless.
    Useless. Together Energy owe me ~£700. I closed my account on 7th October and I've not had a final bill or refund. I've waited hours phoning them and they've hung up on me and promised me final bills many times over the last few months. The EO complaint I raised has resulted in the same outcome - i.e. a promise of a final bill followed by nothing. Therefore, I have taken matters into my own hands and activated my direct debit guarantee to claim back £700 worth of DD payments. Wish me luck. It was a last resort and seemed easier than small claims court.
    • Ali2105
    • By Ali2105 8th Feb 19, 6:07 PM
    • 2 Posts
    • 0 Thanks
    Ali2105
    Together in Electric Nightmares!
    Dreadful company with appalling customer service!

    We tried to switch to this company in August 2018 but discovered the changeover couldn't go ahead as they do not fully support Economy 10 meters. In January 2019 we discovered that since then they have gone ahead and taken direct debit payments out of our bank account despite not providing a service to us.

    Since then we have phoned many times and been fobbed off with promises of a full refund appearing in our bank account within the next few days. Emails to their complaints email address (including those requesting the matter to be escalated to their Management Team as per their complaints policy) have gone unacknowledged.

    So we have had to resort to phoning our bank and invoking the direct debit guarantee. Full refund back in our account within minutes. Thank you bank, good luck with chasing Togetherenergy to get your money back!

    Potential customers - avoid like the plague! Do not even go here.
    • wavelets
    • By wavelets 8th Feb 19, 11:46 PM
    • 1,162 Posts
    • 512 Thanks
    wavelets
    Dreadful company with appalling customer service!

    We tried to switch to this company in August 2018 but discovered the changeover couldn't go ahead as they do not fully support Economy 10 meters. In January 2019 we discovered that since then they have gone ahead and taken direct debit payments out of our bank account despite not providing a service to us.

    Since then we have phoned many times and been fobbed off with promises of a full refund appearing in our bank account within the next few days. Emails to their complaints email address (including those requesting the matter to be escalated to their Management Team as per their complaints policy) have gone unacknowledged.

    So we have had to resort to phoning our bank and invoking the direct debit guarantee. Full refund back in our account within minutes. Thank you bank, good luck with chasing Togetherenergy to get your money back!

    Potential customers - avoid like the plague! Do not even go here.
    Originally posted by Ali2105
    On that basis you would call all suppliers other than your leagacy supplier as a "dreadful company with appalling customer service!"

    • brewerdave
    • By brewerdave 10th Feb 19, 8:14 AM
    • 5,595 Posts
    • 2,487 Thanks
    brewerdave
    Well, according to my local power distributor, I've now switched away from Together Energy.
    Still no personal communications from TE since 5th January-only updates on their website -no sign of an account being set up.

    Going to be "interesting" when they try to bill me for usage since 14th December, as they never acknowledged receipt of the starting meter read that I supplied on the 15th.
    Will have to see whether they actually send out the final bills for One Select this week, whether this bill agrees with the one I downloaded early in Jan. (before the OS site vanished) and ,if not ,what meter reads they use!!
    • Melaniep101
    • By Melaniep101 11th Feb 19, 3:53 PM
    • 612 Posts
    • 2,821 Thanks
    Melaniep101
    Well, according to my local power distributor, I've now switched away from Together Energy.
    Still no personal communications from TE since 5th January-only updates on their website -no sign of an account being set up.

    Going to be "interesting" when they try to bill me for usage since 14th December, as they never acknowledged receipt of the starting meter read that I supplied on the 15th.
    Will have to see whether they actually send out the final bills for One Select this week, whether this bill agrees with the one I downloaded early in Jan. (before the OS site vanished) and ,if not ,what meter reads they use!!
    Originally posted by brewerdave
    I'm one of the unlucky OS customers that got transferred over to Together in December. It's been a complete shambles, they have £700 credit that was on my One Select account. They were quick to set up Direct Debits but every time I've called to query my credit, they've told me a date further out than originally promised. Awful...
    • lagib
    • By lagib 11th Feb 19, 4:15 PM
    • 26 Posts
    • 12 Thanks
    lagib
    I was switched by OFGEM, automatically, from defunct One Select energy to Together Energy and received an email from the latter to welcome me and to say that I had been put on a competitive tariff. That was the last contact I had with TE who ignored every email I subsequently sent them. Trying to contact them by telephone was an exercise in frustration as each time I tried, I was either put in a queue where nobody answered or the line dropped out. I eventually sent them an ultimatum email threatening to leave them if they did not reply and surprise, surprise, they ignored that too. Use of a comparison site indicated that their tariff was costing me £134 per month as opposed to the £99 I enjoyed with One Select. As a result, I recently switched to Yorkshire Energy which, although charging £118.86/month, had a good customer care reputation and was the best deal I could achieve. I have been able to contact YE easily which has been a revelation compared to TE. Time will tell if the switch is a good one but the signs are good. I do use a lot of energy in winter with greenhouse heating, hence high monthly costs over the year.
    • mikeyorkie10
    • By mikeyorkie10 11th Feb 19, 4:20 PM
    • 144 Posts
    • 22 Thanks
    mikeyorkie10
    I was switched by OFGEM, automatically, from defunct One Select energy to Together Energy and received an email from the latter to welcome me and to say that I had been put on a competitive tariff. That was the last contact I had with TE who ignored every email I subsequently sent them. Trying to contact them by telephone was an exercise in frustration as each time I tried, I was either put in a queue where nobody answered or the line dropped out. I eventually sent them an ultimatum email threatening to leave them if they did not reply and surprise, surprise, they ignored that too. Use of a comparison site indicated that their tariff was costing me £134 per month as opposed to the £99 I enjoyed with One Select. As a result, I recently switched to Yorkshire Energy which, although charging £118.86/month, had a good customer care reputation and was the best deal I could achieve. I have been able to contact YE easily which has been a revelation compared to TE. Time will tell if the switch is a good one but the signs are good. I do use a lot of energy in winter with greenhouse heating, hence high monthly costs over the year.
    Originally posted by lagib
    I’ve been with YE since leaving TE some 5 months ago and absolutely no issues with Yorkshire, so don’t worry about that. Just be glad you’re away from TE - worst 12 months ever!!
    • brewerdave
    • By brewerdave 11th Feb 19, 9:03 PM
    • 5,595 Posts
    • 2,487 Thanks
    brewerdave
    I'm one of the unlucky OS customers that got transferred over to Together in December. It's been a complete shambles, they have £700 credit that was on my One Select account. They were quick to set up Direct Debits but every time I've called to query my credit, they've told me a date further out than originally promised. Awful...
    Originally posted by Melaniep101

    I also got transferred from One Select - but I was very lucky because a) my credit was only ~ £45
    b) Together have never set up a DD (I'd cancelled OS DD as soon as I heard that they had gone)- I calculate I'll owe them ~ £200


    I've now moved onwards to Yorkshire Energy- and still nothing from TE - No "sorry to see you go" message and no sign of any communications re an account. Oh ,and no sign of a bill for One Select either!!
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