Pure Planet reviews: add your feedback

kirwood wrote: »

I tried to transfer to Pure Planet today. Their system says I am on a prepaid meter, which they cannot accept. I checked with both my current suppliers and, as I thought, I am on a smart meter with monthly credit paid by direct debit.

I tried using their help bot but it is apparently less intelligent than me. It was unable to recognise the question, despite numerous variations and so I am nowhere.

Having no other means of communication than a bot is commendable if it works. In its current state it can only act as a deterrent to potential users.

The MSE deal offers the potential for @£10 a week saving. I shall be quite miffed if I miss it.

Hi kirwood
Great to hear that you're looking to switch to Pure Planet :j
It sounds like your meters are incorrectly registered as pre-pay in the national database. This can happen - a supplier replaces meters (for example to fit 1st generation smart meters) and doesn't update it.
You should ask your current supplier to update the database. It'll take a few weeks, but this will also prevent a further potential headache further down the line if you decide to switch.
Right now if you sent opening meter readings to a new supplier it's likely they will be way off your estimated usage, and will be rejected by the energy regulator. Because the estimated usage will be linked to the old meters.

Hope that helps

Marc @ Pure Planet

Ratbag18 wrote: »

After agreeing to switch I received an email from MSE saying Pure Planet refused the switch but couldn't say why. I switched again to British Gas but have discovered that Pure Plane took my first direct debit payment and have charged me over £76 for 22 days of fuel which is way above what we'd normally pay at this time of year. As I can't speak to a person I am unable to dispute this. It's very frustrating and I wouldn't recommend based on this. The robot tells me I have to wait up to 6 weeks for a refund of the rest of my direct debit payment.

Hi Ratbag18
Thanks for the feedback. We wouldn't have refused your switch, but we would have had to stop it if there was an objection from your previous supplier.
The first payment would be your first full month on supply. We also take a little more in winter, and a little less in summer, to reflect our Members' energy usage.
As you switched away after 22 days, we'll arrange for the difference to be refunded.
Sorry that it didn't work out for you. Please don't give up on renewables.

Marc @ Pure Planet

Karl999 wrote: »

Joined last month - all smooth until just three weeks after joining they anounced £122 per year increase in billing.
...they couldn’t even wait a month! What a con!! Wish I’d stayed where I was!!!
Don’t waste your time...

HI Karl999
We understand it's frustrating because you've just joined us.
We've one, simple tariff that's variable - it can go up as well as down.
Even after this change, we're still extremely competitive so we hope you'll decide to stay.
If not, simply switch to another supplier. We don't charge any exit fees.
Thanks for joining Pure Planet.

Marc @ Pure Planet