Eon energy reviews: Give your feedback

Smodlet wrote: »

Hi Malc and Helena,

I have today had a "chat" with one of Eon's reps about Eon See. I asked how it can possibly know how much energy I use on various things (especially cooking) when presumably, it does not know what type of cooker I have. I could be cooking over an open fire in the back garden for all Eon See knows, couldn't I?

Just for a change, the chat person had no clue what the answer was and made not the slightest effort nor showed the slightest interest in finding out. Pretty much all I received was, "It knows, I don't". I don't accept this for one second.

Someone, somewhere in Eon programs this damned thing; some bot does not know what energy I use for what unless I tell it, which I make a point of not doing. As far as I am concerned, it is absolutely none of my provider's business what I use energy for, only that I pay for it, which I do.

In principle, if I want to run a takeaway from my kitchen and cook crystal meth in my shed, Eon have nothing to say about it. (Just so y'all know, I do neither of these things and never would)

My question remains: How does this See thing think it knows how much I spend on what? Perhaps more to the point, will Eon ever address the woeful quality of its customer service reps, present company absolutely excepted?

Hello Smodlet and I'm sorry the Live Chatter you spoke to wasn't able to give you any information about the E.ON See.

E.ON See is an online tool that shows the energy you're using and how much you're spending. Like many of these tools, it's only as good as the information we hold. You're right, unless you tell us, there's no way we can know, or should know, how much energy you're spending on specific activities like cooking your Sunday lunch. Even if you did tell us, much of the individual energy breakdown is built around averages based on what you've said and information taken from similar properties and circumstances.

For the best results, I recommend entering meter readings in the first week of every month and requesting a bill. E.ON See will take around 2 weeks to pull the information from your bills to the graphs.

To tailor the results a little more, there's a questionnaire where you can tell us, if you wish, about your home. It asks for things like the type of property, number of rooms/occupiers, build date and if there are any specific services such as solar panels and electric vehicle charging points. To refine the results further, you can add details about heating and insulation; as well as information about appliances, lighting, TVs etc. It's up to you how much or how little you want to tell us.

Once we have the details, we can apply prices and usage from the bills to give a graphical display of your energy use broken down into electricity and gas.

In some part, E.ON See is only an estimate of how much is being spent on energy. With readings we can give accurate overall figures; whilst for things like cooking and lighting, this can only be an estimate. The aim of the tool is to help identify trends and changes in energy use so customers are alerted to any potential issues. It then goes on to give energy saving tips that might be more suited to particular circumstances.

New customers will only be able to see their energy use after the first bill. Each month we'll update the consumption information so customers can compare their usage month to month.

As I say, for all customers whether existing or new, the more information we have the better the results.

Hope this explains Smodlet and sorry again our advisor wasn't able to help. I'll be talking to the manager of our Live Chatters next week and will mention this. It sounds like additional training might be in order.

Let me know if you need any more information as happy to help and have a good weekend.

Malc