QuickQuid email - Have I been a victim of Fraud?

AlexWilliamson · 11 July 2013 at 10:58AM

I have spoken to them. It is a 'system error', according to the person I spoke to

tankmc · 11 July 2013 at 10:58AM

AlexWilliamson wrote: »

I have spoken to them on the phone and they claim it is a 'system error'

They really need to send a email and FAST then stating that.

gb12345 · 11 July 2013 at 11:00AM

AlexWilliamson wrote: »

I have spoken to them on the phone and they claim it is a 'system error'

A strange 'system error' that apparently lets them hold details of people (like MarleyBoy on a previous post) who have never had any dealings with them.

Fruit_and_Nut_Case · 11 July 2013 at 11:02AM

iolanthe07 wrote: »

I'm feeling lonely and abandoned. I did not have an e-mail from them this morning. Is it something that even my best friend won't tell me?

Glad it's not just me. This is for everyone who didn't get the e-mail. :grouphug:

AlexWilliamson · 11 July 2013 at 11:05AM

they said to make a complaint if I so desired which I did. Here it is

DearSirs,

I wish to make a formal complaintconcerning an e-mail I received from yourselves this morning. In thee-mail(which I am happy to provide should you require it) it stated that 'Unless payment is made on your loan by 2August 2013 it may be sold to a third party collection agency'. However,the actual amount was stated as owed by the e-mail is n’/a’ which I assumedmeans not applicable (i.e, I do not have an outstanding balance). I thereforecontacted your collection team who confirmed that I did not have any suchoutstanding balance and the e-mail was as a result of a ‘system error’. Firstly,at the present time, there is currently no explanation or apology available onyour website concerning the error which has meant that I have had to use my owntime and expense in investigating a situation which has been wholly caused byyour mistake. In addition, I do notunderstand how it is possible for the e-mail to have been sent without any humanintervention.

However, itconcerns me more that your company can make such a mistake concerning the statusof my account and it leaves me unsure as to wherever I can have confidence inusing your services in the future. Asyou can no doubt understand, this e-mail has caused me a significant amount ofstress and the lack of a public acknowledgement of it leads me to believe thatthe company does not want to take reasonability for their actions. In summary,I would like a full explanation of how this situation arose and how the companycan deem it acceptable for it to have transpired.

I lookforward to your response

AlexWilliamson

Candy53 · 11 July 2013 at 11:10AM

I haven't got one.

Now, most of you, and there are many, have had nothing to do with these people. They now say it was a system error, so how did they have all of your email addresses?

Candy

Jimmy_Jangle · 11 July 2013 at 11:12AM

That's irrelevant Candy - this is a !!!! up.

I've just forwarded this and a copy of the email on to the Sun for sh*ts and giggles, let's see what they'll make of it!

tankmc · 11 July 2013 at 11:13AM

gb12345 wrote: »

A strange 'system error' that apparently lets them hold details of people (like MarleyBoy on a previous post) who have never had any dealings with them.

As i have said they own other companies such as Pounds to Pocket, they may have had a loan with them. Even applying for a loan, once they have your email its with them for life.

fermi · 11 July 2013 at 11:14AM

Several threads on same topic now merged.

Former_MSE_Helen · 11 July 2013 at 11:15AM

"Consumers have been bombarded with emails from QuickQuid about outstanding debt, despite never having taken out a loan..."

Read the full story:

Warning: Ignore emails from 'QuickQuid' demanding non-existent debts

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QuickQuid email - Have I been a victim of Fraud?

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