Together Energy?

I‘ve had the mispleasure of being a TE customer for 9 months now. No end of problems. No invoice for 3 1/2 months. They keep asking for readings and promise a bill 28 days thereafter, nothing happens. Cancelled the DDM and will settle on receipt of each bill. The positive reviews must be fictitious! Their customer service cannot possibly be so good for some and non existent for others, suspect their staff are providing the positive reviews for each other. Their system cannot generate invoices, I understand that it’s all done manually!

How they remain in business is a mystery to me. Cannot wait to move away from this outfit!

I had an email from the Ombudsman on 1st August which stated "[FONT=&quot]Together Energy has confirmed that it has now completed the remedy actions in full.[/FONT] ... [FONT=&quot]If, after allowing 14 days, you believe that the resolution has not been completed as detailed below then please contact us [/FONT]"


Surprise surprise, after 14 days, still no sign of any of the resolutions! 3 different reolutions (letter of apology, direct payment to my bank account and credit to my TE account).


For all 3 resolutions to be missing, they clearly haven't done them, despite what they've told the ombudsman!


I've referred it back to the ombudsman and am waiting for a response.


In addition, on 3rd August, I had a response from TE (wow!) to my complaint about continuing to take the DD while I wasn't a customer in which they also went on to say: "[FONT=&quot]I can confirm we have received your final meter readings and I have passed these across to the billing department in order for them to generate the final bill. It can take up to 7 days for this to generated, once I receive the bill I will forward this straight to you.[/FONT]".


Guess what? Still no final bill!


Together Energy is absolute proof to me that regulation in this industry is failing. If the private sector cannot be trusted to do better than this, then its time the industry was renationalised!

I have recently left Together after almost a year of shambles.

At first I had several bills on my online account, these then disappeared while they 'upgraded' their billing system. Next bill I got was for the whole of the previous 6 months, this was at the end of December 2017. I have not had a bill since. I didn't bother to argue with them as this had proved nigh on impossible before, I just kept submitting my meter readings, calculating the bill myself to make sure I wasn't in credit and then changed supplier at the earliest possible time without having to pay the £30(?). I left the direct debit for a further month as I knew I owed money then cancelled it. The only thing I received from them in the months since Christmas was a notification that they would increase my direct debit (which never happened) and a notice to say that the direct debit has been cancelled. That's it. Still waiting for the final bill................

Is anyone from Moneysavingexpert staff following this thread?