Hello,
My partner and I recently booked a long weekend in Porto (through a third party) flying with Wizz Air (Oct 19) and due to rain, the return flight was cancelled into LTN. The option at the time was to be transferred onto the next flight (72 hours later) or to book ourselves an alternative flight and claim a refund. Due to being unable to take more time off work we opted to book a return flight ourselves for later that night, however it was into Bristol (£300+) where we had to book a hire car (£100) to LTN to collect our car to return home.
We submitted a claim to Wizz Air for the refund of the rebooked flights and car hire however they quoted that it was ‘extraordinary circumstances caused by bad weather’ and therefore they would only refund the cost of the original cancelled flight tickets. There was a bit of rain that day and a few flights were delayed by a few hours however, Wizz Air chose to cancel their flight (I may add it was the ONLY flight cancelled and we have photographs of the departure board to show this) and within 30 minutes of the flight being cancelled, the rain stopped.
My question is that I don’t believe this counts as an extraordinary circumstance enough for them to justify their cancellation and leave us with very little options and therefore, what is our next step? Can we escalate this and have a realistic prospect of reimbursement?
Thank you