Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • jeanzbeanz
    • By jeanzbeanz 21st Apr 17, 11:49 AM
    • 54Posts
    • 45Thanks
    jeanzbeanz
    Royal Mail redirection - is it worth it?
    • #1
    • 21st Apr 17, 11:49 AM
    Royal Mail redirection - is it worth it? 21st Apr 17 at 11:49 AM
    We're hoping to move house in 10 days (although not exchanged on the new place yet eeeeeek) and I'm wondering whether to sign up for the RM redirection service or not.

    I have made a pretty comprehensive list (I think) of organisations to contact once we have exchanged on the new place, to update our address. We get very little other mail, in fact the majority would be junk mail which isn't addressed to us anyway......

    Has anyone else used this service recently? What's your verdict? **stressing**
Page 2
    • fierystormcloud
    • By fierystormcloud 21st Apr 17, 7:40 PM
    • 1,391 Posts
    • 4,271 Thanks
    fierystormcloud
    Haha. I have no debts so this won't happen to me
    But I guess it only needs to pick up one bit of important mail to save massive inconvenience/cost.

    Thanks for the input guys, I will set it up!
    Originally posted by jeanzbeanz
    Yes OP get it done. The chances of the new people stealing your identity (or taking out credit in your name and so on) is slim, but there is a risk. Then, as a few people have said, some companies only write once a year (like pension companies,) and then there's people who only write at Christmas and birthdays. And there are bound to be a couple of people or companies you forget!!! So it's best to use the redirection service imo.

    Silly question, but as someone with an unusual surname who is marrying someone with a 'normal surname' what happens if mr and mrs smith sell to mr and Mrs smith?
    Originally posted by marliepanda
    Verrrrrry good question. Although the chance of the person buying your house having the same surname is slim, and the chance of someone having the same surname AND initial is extremely unlikely. If that did happen, you would probably not be able to set it up, and would just have to hope for the best, and hope you had remembered to inform everyone.

    Weirdly, when we moved house last, we had the same surname as our buyers! They were Mr & Mrs Stormcloud too! Though we are Mr H and Mrs F Stormcloud, and they were Mr J and Mrs L Stormcloud. We still did the redirection, and as far as I know there wasn't anything that didn't get to us. In addition, we didn't get anything of Mr J and Mrs L Stormcloud's either. So the P.O. did a good job.
    cooeeeeeeeee
    • freddie2
    • By freddie2 21st Apr 17, 9:18 PM
    • 81 Posts
    • 75 Thanks
    freddie2
    Silly question, but as someone with an unusual surname who is marrying someone with a 'normal surname' what happens if mr and mrs smith sell to mr and Mrs smith?
    Originally posted by marliepanda
    This happened to us. We did not use the service but the people we bought from did, so they got all our mail, then they contacted Royal Mail and they redirected all their mail to us! Luckily they moved locally!
    • Torry Quine
    • By Torry Quine 21st Apr 17, 9:44 PM
    • 17,253 Posts
    • 26,865 Thanks
    Torry Quine
    As others have said i got a redirection for a year to make sure Christmas and birthdays​ were covered. Even people you've told may not update so still needed.
    Lost my soulmate so life is empty.

    I can bear pain myself, he said softly, but I couldna bear yours. That would take more strength than I have -
    Diana Gabaldon, Outlander
    • jeanzbeanz
    • By jeanzbeanz 25th Apr 17, 5:36 PM
    • 54 Posts
    • 45 Thanks
    jeanzbeanz
    Stormcloud - thank you for your reply and what a BRILLIANT surname!!
    Thanks everyone for your input, I have now set up redirection
    • steph2901
    • By steph2901 25th Apr 17, 5:53 PM
    • 318 Posts
    • 208 Thanks
    steph2901
    I recently moved and paid for 3 months redirection, I think it's worth doing so that nothing goes to the old house while I update everyone.
    • penguingirl
    • By penguingirl 25th Apr 17, 5:59 PM
    • 1,371 Posts
    • 1,160 Thanks
    penguingirl
    We paid for it, although it annoyed me as we have different surnamed so twice the price. We did 3 months but I genuinely only remember about 2 things coming through. I think it depends on how much post you get (we are paperless for a lot of stuff, only bank with one organisation etc) and how long you've lived there. I guess for piece of mind and in the grand scheme it's worth it. We still get mail to our vendors and loads of previous tenants 2 years on and just return it all to sender- it has definitely reduced over time.
    • OceanSound
    • By OceanSound 26th Feb 18, 5:14 AM
    • 747 Posts
    • 122 Thanks
    OceanSound
    If anything is amiss you can complain to Royal Mail, and if you're not satisfied with their final response, complaint to Postal Redress Service (POSTRS).

    Have come across this horror story about Royal Mail messing-up three re-directs of one customer. He's said:

    The lack of understanding and service from Royal Mail has been unbelievable and most importantly (despite the hours of wasted time and 150-plus I have paid), the redirections still do not work.
    After been given a proper run-around, with hours of time wasted, ROyal Mail has offered him 150 as a goodwill payment (initially they had only offered 100). Seems it's well worth contacting a consumer champion if you cannot get it resolved via ROyal Mail Customer Services.

    I really hope this is/was a one-off (although it does say "We've had a huge number of complaints over the years about the "hit and miss' service from Royal Mail redirection.").

    Also, hope that the service has improved since 2013.
    • custardy
    • By custardy 26th Feb 18, 5:30 AM
    • 35,072 Posts
    • 29,756 Thanks
    custardy
    If anything is amiss you can complain to Royal Mail, and if you're not satisfied with their final response, complaint to Postal Redress Service (POSTRS).

    Have come across this horror story about Royal Mail messing-up three re-directs of one customer. He's said:



    After been given a proper run-around, with hours of time wasted, ROyal Mail has offered him 150 as a goodwill payment (initially they had only offered 100). Seems it's well worth contacting a consumer champion if you cannot get it resolved via ROyal Mail Customer Services.

    I really hope this is/was a one-off (although it does say "We've had a huge number of complaints over the years about the "hit and miss' service from Royal Mail redirection.").

    Also, hope that the service has improved since 2013.
    Originally posted by OceanSound
    Whilst not perfect,that was 5 years ago.
    A LOT has changed in those 5 years with regards to customer complaints,redirections etc.
    • moneyistooshorttomention
    • By moneyistooshorttomention 26th Feb 18, 6:18 AM
    • 17,558 Posts
    • 49,255 Thanks
    moneyistooshorttomention
    Whilst not perfect,that was 5 years ago.
    A LOT has changed in those 5 years with regards to customer complaints,redirections etc.
    Originally posted by custardy
    Fingers crossed it has.

    I did a re-direct donkeys years back when I bought my first house and it went somewhat wrong - as some of my post got accidentally re-directed on to the people I'd bought that house from.

    A nuisance of itself - and made worse by the fact that it mucked up the fact I was holding onto a bit of the mail for the previous owners of that house to come and pick up personally (during the course of which they'd been told to pay me for bits that were officially included in the house sale in writing - but they'd stolen them and taken them with them).

    But it was many years back - and hopefully the Post Office is no longer mucking things up with inefficiency.

    So I'd still redirect now - even though we all get a lot less mail these days (courtesy of much of it coming to us by email instead) - but be keeping an eye out in case of Post Office inefficiency.
    • jungle jane
    • By jungle jane 26th Feb 18, 6:48 AM
    • 611 Posts
    • 1,780 Thanks
    jungle jane
    We just took out 12 months...didn't seem like a huge cost considering the benefits. We found that the first 2 weeks were shaky - there was a lot of stuff slipping through going back to the old house. After that it got much better but i am only assuming this as our buyers haven't forwarded anything to us or let us know we had mail...

    Down sides to the service:

    - we only used Mr and Mrs Jungle so the odd stray that comes to my maiden name misses this
    - We have limited companies and neither of these have our surname in their name so assuming anything addressed to that will change

    I really think they should make it a household thing and accept more than one name.

    Since we took it out there have been loads of things i wouldn't have thought of: cat microchip/insurance, dental reminders, car stuff and a couple of insurances. Really glad i did it and would use the service again
    • custardy
    • By custardy 26th Feb 18, 7:03 AM
    • 35,072 Posts
    • 29,756 Thanks
    custardy
    Fingers crossed it has.

    I did a re-direct donkeys years back when I bought my first house and it went somewhat wrong - as some of my post got accidentally re-directed on to the people I'd bought that house from.

    A nuisance of itself - and made worse by the fact that it mucked up the fact I was holding onto a bit of the mail for the previous owners of that house to come and pick up personally (during the course of which they'd been told to pay me for bits that were officially included in the house sale in writing - but they'd stolen them and taken them with them).

    But it was many years back - and hopefully the Post Office is no longer mucking things up with inefficiency.

    So I'd still redirect now - even though we all get a lot less mail these days (courtesy of much of it coming to us by email instead) - but be keeping an eye out in case of Post Office inefficiency.
    Originally posted by moneyistooshorttomention
    Well for starters,its not the Post office
    • custardy
    • By custardy 26th Feb 18, 7:32 AM
    • 35,072 Posts
    • 29,756 Thanks
    custardy
    We just took out 12 months...didn't seem like a huge cost considering the benefits. We found that the first 2 weeks were shaky - there was a lot of stuff slipping through going back to the old house. After that it got much better but i am only assuming this as our buyers haven't forwarded anything to us or let us know we had mail...

    Down sides to the service:

    - we only used Mr and Mrs Jungle so the odd stray that comes to my maiden name misses this
    - We have limited companies and neither of these have our surname in their name so assuming anything addressed to that will change

    I really think they should make it a household thing and accept more than one name.


    Since we took it out there have been loads of things i wouldn't have thought of: cat microchip/insurance, dental reminders, car stuff and a couple of insurances. Really glad i did it and would use the service again
    Originally posted by jungle jane
    but its done by name,what is a 'household' these days?
    You could have 7 people in a house or 1. not related etc.
    However I do believe they should allow maiden names (with proof)to be added free.
    • Margot123
    • By Margot123 26th Feb 18, 9:01 AM
    • 1,089 Posts
    • 1,132 Thanks
    Margot123
    My tenant vacated last June and had his posted redirected for 3 months.

    He should have paid for the 12 months as post is still arriving for him (inc DWP, HMRC etc).

    I just stick it back in the post 'return to sender' as I don't know his new address. They keep sending it though, and these could be demands for money that he is unaware of.
    • MobileSaver
    • By MobileSaver 26th Feb 18, 10:04 AM
    • 1,974 Posts
    • 3,027 Thanks
    MobileSaver
    peanuts compared with the possible inconvenience.
    Originally posted by Rain Shadow
    ^^ This.

    You only need one time-sensitive or important letter not to reach you and you could end up with a world of pain eventually sorting it out; you'd be kicking yourself for being so penny pinching.

    I had stuff redirected for the full two years
    Originally posted by greenbee
    I have to be honest and admit I had my last redirection in place for 4 years! For the first two years life just got in the way and there always seemed to be something more important than notifying the last few organisations that I'd moved... got there eventually though.
    Respect to 3 of the greatest actors of all time; amazing people who are totally believable as the characters they play & almost single-handedly make the shows they starred in:

    Peter Dinklage as Tyrion Lannister in Game of Thrones
    Daniel J. Travanti as Frank Furillo in Hill Street Blues
    Claire Danes as Carrie Mathison in Homeland
    • ThePants999
    • By ThePants999 26th Feb 18, 12:49 PM
    • 1,601 Posts
    • 2,123 Thanks
    ThePants999
    Appreciate this is an old thread now, but something I think worth contributing... Our sellers didn't set this up, and while I'm sure they did a pretty good job notifying most organisations of their change of address, it's so easy to overlook one. One day we received a notification from the Land Registry about an adverse possession claim on some other land they owned. Fortunately for them, we had their email address, so we could get a forwarding address from them and send it on - otherwise, that could have been quite an expensive oversight.
    • cloo
    • By cloo 26th Feb 18, 1:17 PM
    • 1,224 Posts
    • 1,314 Thanks
    cloo
    Yeah, it's usually worth it, although in our case because we moved on the same street, in the same postcode, it didn't work very well until our usual postman, who had been off sick for a few months, came back on duty and understood the situation!
    • OceanSound
    • By OceanSound 27th Feb 18, 5:54 AM
    • 747 Posts
    • 122 Thanks
    OceanSound
    Whilst not perfect,that was 5 years ago.
    A LOT has changed in those 5 years with regards to customer complaints,redirections etc.
    Originally posted by custardy
    'Whilst not Purrrfect..'? you are having a laugh. Is the 'understatement' back in fashion?, or perhaps it never went out of fashion?

    As for 'A LOT has changed in those 5 years..'. I'll take that with a pinch of salt until I see some solid evidence.
    • OceanSound
    • By OceanSound 27th Feb 18, 5:57 AM
    • 747 Posts
    • 122 Thanks
    OceanSound
    I think royal mail should be more transparent on how redirection works. At the moment it's all guesswork/conjecture. e.g. I read (in a forum like this one) that it's some bod in the sorting office sticking labels on letters (that need redirecting). Is this how it works?.

    DO they have a black/white board in the sorting office with the name and address of the redirects, and each staff member before starting sorting letters look at this board and are aware that Joe Bloggs of No. 8, High Street, needs redirecting to Joe Bloggs, No 21, Maple Street.?

    How do some letters slip through the net and end up at the old address?, is it human error? How many letters end up at the old address (or worse)?
    • custardy
    • By custardy 27th Feb 18, 6:43 AM
    • 35,072 Posts
    • 29,756 Thanks
    custardy
    I think royal mail should be more transparent on how redirection works. At the moment it's all guesswork/conjecture. e.g. I read (in a forum like this one) that it's some bod in the sorting office sticking labels on letters (that need redirecting). Is this how it works?.

    DO they have a black/white board in the sorting office with the name and address of the redirects, and each staff member before starting sorting letters look at this board and are aware that Joe Bloggs of No. 8, High Street, needs redirecting to Joe Bloggs, No 21, Maple Street.?

    How do some letters slip through the net and end up at the old address?, is it human error? How many letters end up at the old address (or worse)?
    Originally posted by OceanSound

    What do you need to know?

    no there is no 'blackboard'. Are you thinking RM is that far in the 70's?
    Redirection come into units daily in a redirection pouch (Tracked)
    All redirections come with labels listing the type of redirection,names/old & new address/sticky labels/duty number and the likes.

    Depending on unit size/structure these redirections will be stored at the walk frame or at designated redirection station.

    Once a postie has their duty prepared they (should) go through their redirections by address,checking the names that tally with the redirection.
    Any redirections that are 'intra' to the same office should be connected same day where possible.
    Other redirections should be sorted to a specific redirection frame.

    When doing redirections posties should check the date and that the labels are correct.
    also checking for whole family moves.
    names should of course tally.

    Some common issues. marriage break up. Its its addressed to Mr & mrs then it cannot be redirectied.
    You cannot pick one party over the other,though back in the dark ages Mr would have been chosen!

    variations of names. Eg you have a redi for Mr Robert Smith. You get a letter for Mr B smith. Is it a different guy or same guy under Bob.

    Human error in not completing the redis or not completing them properly.
    A part time duty prepped by one,delivered by another. Both think the redi's are done.
    missorts at prep level so the letter to be redirected is in the wrong slot when checked. they spotted on delivery and delivered
    • OceanSound
    • By OceanSound 27th Feb 18, 11:47 AM
    • 747 Posts
    • 122 Thanks
    OceanSound
    What do you need to know?
    ......
    Originally posted by custardy
    The Mr and Mrs scenario would mostly apply to Christmas cards and wedding invitations, I assume. Royal Mail (RM) can only redirect according to the names (or whole household - if you select this when you apply - after the household members have given you consent), they cannot possibly be expected to go by current social etiquette. (Pick Mr over Mrs, or vice versa)

    As for the variations of the first name. e.g. Robert and Bob, Susan and Sue. Oh heck, why don't I mention Rita too, RM are already on to this. On the redirect application (I started the online one - you can save it and go back and complete it) it asks you

    Would you like to redirect all variations of the first name(s)?

    For example, if your name is Susan, we'll also redirect Sue. If you select 'No' below we will only redirect the names as you've listed them exactly."
    I reckon, if your name is Bob Smith and there is/was also a Bryan Smith in your household, you shouldn't tick that option, as Bryan Smith clearly wouldn't (unless he's given consent) want post addressed to him (as B Smith) being redirected to you.
    Last edited by OceanSound; 27-02-2018 at 11:56 AM. Reason: added detail
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

988Posts Today

6,492Users online

Martin's Twitter