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  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 11th Jun 16, 9:59 AM
    • 654Posts
    • 404Thanks
    MSE Dan L
    Add your feedback on energy supplier Iresa
    • #1
    • 11th Jun 16, 9:59 AM
    Add your feedback on energy supplier Iresa 11th Jun 16 at 9:59 AM
    MoneySavingExpert.com Insert 27 July 2018:

    Iresa has ceased trading. Read our news story for what to do if you're affected:

    Energy firm Iresa ceases trading - here's what it means for customers

    Back to the original post...

    ---

    This is a feedback thread on energy supplier

    Iresa

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by Former MSE Andrea; 27-07-2018 at 11:45 AM.
Page 5
    • molerat
    • By molerat 18th Jan 17, 9:18 AM
    • 21,622 Posts
    • 15,850 Thanks
    molerat
    I've just done a quick calculation for my own relatively high gas use using the real actual annual average calorific value of 39.5 for my location in the conversion calculation instead of the blanket 40.3841 Iresa currently use and I would have been overcharged by around 392 kWh over a 12 month period which equates to about 75 over the year.
    Originally posted by youravinalarrrf
    I would change supplier, 19p / kWh for gas is extortionate. 392 kWh would cost me around 8 extra per year (maybe your sums are wrong)
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • Maxwell007
    • By Maxwell007 18th Jan 17, 9:21 AM
    • 304 Posts
    • 89 Thanks
    Maxwell007
    Thanks for all the above information but maybe I should stick with trustworthy over priced eon lool
    • youravinalarrrf
    • By youravinalarrrf 18th Jan 17, 9:50 AM
    • 310 Posts
    • 206 Thanks
    youravinalarrrf
    I would change supplier, 19p / kWh for gas is extortionate. 392 kWh would cost me around 8 extra per year (maybe your sums are wrong)
    Originally posted by molerat
    Well done! I was waiting to see who would spot that and you're soooo not wrong! I hate bloody know-alls!



    My excuses are it was a bit early and I'd not had my fix of coffee and my eyes were all blurry.

    Just rechecked my crap calculation and the extra 392 kWh would actually cost me an extra 10.17 for the year.

    So I'm now re-guesstimating it at a 7.50 overcharge per customer per year. If they have 10000 customers that's still 75,000!
  • archived user

    So I'm now re-guesstimating it at a 7.50 overcharge per customer per year. If they have 10000 customers that's still 75,000!
    Originally posted by youravinalarrrf
    I am in that ballpark but the amount is somewhat academic. The issue is Regulatory compliance.

    I suspect that Iresa now has a major software issue on its hands as its standard 'multipliers' are no longer fixed as they depend on region, calorific values and days between bills. In my view, Iresa also has a duty to reverse all previous gas bills and apply the correct volume to kWh conversion. This will no doubt take Iresa time and resources which, given the errors to date on my online account, is already a struggling to cope small supplier. I think that they rather hoped that a smart looking online account would do all the sums for them with minimum human intervention.
    • youravinalarrrf
    • By youravinalarrrf 18th Jan 17, 11:53 AM
    • 310 Posts
    • 206 Thanks
    youravinalarrrf
    I think that they rather hoped that a smart looking online account would do all the sums for them with minimum human intervention.
    Originally posted by Hengus
    It would be if only Iresa had taken more care in setting up their system and checking that if fully complied with all the terms and conditions of their Operators License before going live. This is why I also suggested earlier that Ofgem ought to be performing rigorous checks on suppliers systems before issuing the License and allowing them to go live and sell energy to the British public.

    Iresa are not the first and probably won't be the last new supplier to make this same mistake.

    Clearly the existing system for awarding Operators Licenses is failing badly and it would seem that any Tom, !!!! or Harry can apply for and obtain an Operators License with relative ease just by ticking a few boxes on a form.

    I think my email to Mr. Oladeji will probably have been a definite brown trouser moment for him when the full implications of what it actually means dawned on him.

    Anyway he'd better hurry up and get on with it, the clocks ticking and I'm now counting down the days until I officially become a customer.
  • archived user
    It would be if only Iresa had taken more care in setting up their system and checking that if fully complied with all the terms and conditions of their Operators License before going live. This is why I also suggested earlier that Ofgem ought to be performing rigorous checks on suppliers systems before issuing the License and allowing them to go live and sell energy to the British public.

    Iresa are not the first and probably won't be the last new supplier to make this same mistake.

    Clearly the existing system for awarding Operators Licenses is failing badly and it would seem that any Tom, !!!! or Harry can apply for and obtain an Operators License with relative ease just by ticking a few boxes on a form.

    I think my email to Mr. Oladeji will probably have been a definite brown trouser moment for him when the full implications of what it actually means dawned on him.

    Anyway he'd better hurry up and get on with it, the clocks ticking and I'm now counting down the days until I officially become a customer.
    Originally posted by youravinalarrrf
    I have just had a response back from Iresa to say that the matter has been escalated to their Compliance Department. Sounds very grand for a minnow supplier.

    I very much agree with your comments about Ofgem: it is a very light touch Regulator and it said as much when it set up the Customer Supplier Default levy. It implied that it had neither the time nor the resources to monitor the financial side of a supplier's business.
    • martyp
    • By martyp 18th Jan 17, 10:02 PM
    • 865 Posts
    • 122 Thanks
    martyp
    I'm still considering going over to Iresa as they're showing cheapest for me. What I'm a bit lost working out the issues on this thread though, is it implying that I would be charged more than was actually quoted based on my consumption when it comes to billing?
    • Raxiel
    • By Raxiel 19th Jan 17, 1:31 AM
    • 943 Posts
    • 569 Thanks
    Raxiel
    I'm still considering going over to Iresa as they're showing cheapest for me. What I'm a bit lost working out the issues on this thread though, is it implying that I would be charged more than was actually quoted based on my consumption when it comes to billing?
    Originally posted by martyp
    You would be charged what was quoted per kwh for what you use, but you may find you use more than you expected to.

    Gas is paid for by kWh but supplied and metered by volume (hundreds of cubic feet or cubic metres depending on how old your meter is).
    To accurately bill you, an energy company has to know how many kWhrs of energy you can get from each unit of gas you consume (or to be more accurate how many calories of energy known as the calorific value)
    Being a natural product, the quality of gas varies. There are upper and lower limits on what it's allowed to be, and regular measurements are taken across the network.
    Because of this variation, it's not possible to bill customers exactly for the kwh worth of gas they got, so an average of the measured values should be used for each region of the country.
    There are strict rules on how the average can be generated, the rules changed at some point in the past and Iresa didn't change the way they bill to suit the change.
    Iresa (by mistake or malace, personaly I expect its the former) use a single, fixed calorific value for the whole country.
    In some parts of the country other suppliers (working to the regs) use different calorific values
    For example, where I live, they use a value of 39.5, Iresa use 40.3841. (about 2.2% in other regions it may be more or less)
    The effect is, that for a given volume of gas, Iresa say it has 2.2% more kWh's than other companies and charge the customer more as a result (this is separate to the fact that different companies have different prices per kWh of gas).
    Iresa have had this error pointed out to them, and it's also been raised with the regulator, so it's likely this will get sorted out by one or the other before too long.
    • fredandwilma
    • By fredandwilma 19th Jan 17, 7:25 AM
    • 1,217 Posts
    • 1,661 Thanks
    fredandwilma
    Thanks for all the above information but maybe I should stick with trustworthy over priced eon lool
    Originally posted by Maxwell007


    I tend to think of Iresa as an informed consumers choice, energy company. If you are choosing based on the cheapest price alone, and are aware of any issues which you may have and are happy with having to deal with any issues, then by all means, choose Iresa?

    If, taking everything into consideration, you are happy with your current energy supplier, (apart from price,) it's a difficult decision? Only you, can decide what is important to you?

    Other energy suppliers are available.
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
    • youravinalarrrf
    • By youravinalarrrf 19th Jan 17, 8:10 AM
    • 310 Posts
    • 206 Thanks
    youravinalarrrf
    Apart from a backlog due to the increasing numbers of customers the only other current issue that I'm aware of is the calorific value being used in the conversion from units kWh for gas and obviously on existing bills. For an average gas user the financial implication of this error is around 7.50 over a 12 month period - so pretty small in the bigger picture.

    I'm assured by Mr. Oladeji (the Director) that this issue is currently being reviewed and will be corrected. If not Ofgem have been made aware of the issue and they will ensure that Iresa fully complies.

    Once this blip has been rectified the system should run automatically and unless you're a customer who needs their hand holding there really is no need for customer service as such although it's there online or by phone if you don't mind a wait on hold.

    As long as you enter meter readings when requested and provide them yourself on the last day of every month you really should have no problems and no need to use their customer service.

    If all else fails you can just switch to another supplier with no exit penalties.
  • archived user
    I'm still considering going over to Iresa as they're showing cheapest for me. What I'm a bit lost working out the issues on this thread though, is it implying that I would be charged more than was actually quoted based on my consumption when it comes to billing?
    Originally posted by martyp
    All suppliers have issues. Provided the customer keeps a close eye on usage and provides frequent meter readings then the problems are annoying but minor. There is no doubt that CS is struggling but they have taken action in the past to cut themselves off from consumers when time is needed to put things right.
    • FOREVER21
    • By FOREVER21 19th Jan 17, 10:47 AM
    • 1,715 Posts
    • 1,016 Thanks
    FOREVER21
    All suppliers have issues. Provided the customer keeps a close eye on usage and provides frequent meter readings then the problems are annoying but minor. There is no doubt that CS is struggling but they have taken action in the past to cut themselves off from consumers when time is needed to put things right.
    Originally posted by Hengus
    " cut themselves off from from customers "
    Just what you need from an energy company when you have an enquiry/ complaint.
    I would prefer them to increase their front line staff in time of problems rather than close down communication, which can only lead to more frustration.
    Iresa is on my list of potential suppliers, saving me around 130, but still not convinced it is a wise move.
    • icharus
    • By icharus 19th Jan 17, 11:06 AM
    • 103 Posts
    • 23 Thanks
    icharus
    " cut themselves off from from customers "
    Just what you need from an energy company when you have an enquiry/ complaint.
    I would prefer them to increase their front line staff in time of problems rather than close down communication, which can only lead to more frustration.
    Iresa is on my list of potential suppliers, saving me around 130, but still not convinced it is a wise move.
    Originally posted by FOREVER21
    I have switched to Iresa but am nervous about it. The new protections mentioned by Hengus convinced me on the financial risk side, but I remain a little concerned over the transfer arrangements. This is because of my last switch which was horrendous and caused a great deal of stress over a year+

    I remain nervous and have 6 days left of the cooling off period. In the unlikely event of a a comparative deal with one of the bigger companies appearing in the next 3 days, I could pull the plug. Having said that my last nightmare was with switching between two of the bigger companies, and this site is full of problems across the board.

    Of course Iresa has no cancellation fees so I could still jump ship further down the road, if there are problems.
  • archived user
    I have switched to Iresa but am nervous about it. The new protections mentioned by Hengus convinced me on the financial risk side, but I remain a little concerned over the transfer arrangements. This is because of my last switch which was horrendous and caused a great deal of stress over a year+

    I remain nervous and have 6 days left of the cooling off period. In the unlikely event of a a comparative deal with one of the bigger companies appearing in the next 3 days, I could pull the plug. Having said that my last nightmare was with switching between two of the bigger companies, and this site is full of problems across the board.

    Of course Iresa has no cancellation fees so I could still jump ship further down the road, if there are problems.
    Originally posted by icharus
    There is no doubt that switching - or more accurately the transfer of a supply - is not as trouble free as most of us would wish. This is more to do with the part of the industry that sits below the suppliers. My electricity switch to Iresa was trouble-free. They were slow to set up my gas account blaming the fact that my supply is via an IGT. The latter had no effect on the actual transfer just the setting up of the online account which has taken two months. Am I worried - no.

    My 99p app tells me that as of yesterday I owed Iresa 9.69 for my gas. My online account suggests that I owe a more due to the flawed calorific value calculation.

    Even if it had taken 6 months for Iresa to set up my gas account, I would have been monitoring usage; payments and putting money to one side if my usage was higher than expected.

    I am not sure that any new supplier can be blamed for what happened in the past, and losing out on a saving because of past problems makes no sense whatsoever to me.
    • icharus
    • By icharus 19th Jan 17, 11:46 AM
    • 103 Posts
    • 23 Thanks
    icharus
    There is no doubt that switching - or more accurately the transfer of a supply - is not as trouble free as most of us would wish. This is more to do with the part of the industry that sits below the suppliers. My electricity switch to Iresa was trouble-free. They were slow to set up my gas account blaming the fact that my supply is via an IGT. The latter had no effect on the actual transfer just the setting up of the online account which has taken two months. Am I worried - no.

    My 99p app tells me that as of yesterday I owed Iresa 9.69 for my gas. My online account suggests that I owe a more due to the flawed calorific value calculation.

    Even if it had taken 6 months for Iresa to set up my gas account, I would have been monitoring usage; payments and putting money to one side if my usage was higher than expected.

    I am not sure that any new supplier can be blamed for what happened in the past, and losing out on a saving because of past problems makes no sense whatsoever to me.
    Originally posted by Hengus

    I am not blaming a new supplier for what happened in the past! I am saying I am nervous because of a previous bad industry transfer experience. This site is replete with these experiences "across the board". It is endemic!

    As with your situation the bad experience was mainly with the gas transfer. I agree that some of the problems may be with other organisations, but I also believe that there are communication problems between the respective sectors, and a failure to take ownership of problems, by the energy suppliers. A blame culture prevails.

    Which 99p app do you use?
    • Raxiel
    • By Raxiel 19th Jan 17, 12:35 PM
    • 943 Posts
    • 569 Thanks
    Raxiel
    I am not blaming a new supplier for what happened in the past! I am saying I am nervous because of a previous bad industry transfer experience. This site is replete with these experiences "across the board". It is endemic!
    Originally posted by icharus
    If it's any reassurance, you have to remember that a board like this isn't representative of the population as a whole. People rarely make posts about transfers going smoothly. My own cooling off period ends tomorrow, and I'm keeping my fingers crossed I won't be needing to make a big angry cathartic post about a botched transfer a month from now, but statistically it's much more likely to go right than wrong.

    Which 99p app do you use?
    Originally posted by icharus
    I'd also be interested to know this.
  • archived user
    If it's any reassurance, you have to remember that a board like this isn't representative of the population as a whole. People rarely make posts about transfers going smoothly. My own cooling off period ends tomorrow, and I'm keeping my fingers crossed I won't be needing to make a big angry cathartic post about a botched transfer a month from now, but statistically it's much more likely to go right than wrong.


    I'd also be interested to know this.
    Originally posted by Raxiel
    Meters. Enter your tariff details (including the correct/incorrect CV calculation) and once you start entering readings in works out how much is owed. When you get a bill with an actual meter reading, you annotate the meter reading as a bill and it shows amount owed and amounts paid between bills.

    https://grahamhaley.co.uk/meters/
    • martyp
    • By martyp 19th Jan 17, 12:47 PM
    • 865 Posts
    • 122 Thanks
    martyp
    All suppliers have issues. Provided the customer keeps a close eye on usage and provides frequent meter readings then the problems are annoying but minor. There is no doubt that CS is struggling but they have taken action in the past to cut themselves off from consumers when time is needed to put things right.
    Originally posted by Hengus
    Thanks Hengus, I'll have to do some calculations. I just checked the calorific value showing in my old bills and it was 39.5 with Scottish Power until April last year then 39.2-39.3 with British Gas since. So I'd probably end up using more than predicted with Iresa.
    I wonder if that's how they can offer such cheaper rates as they were able to make the money with the extra CV?
  • archived user

    I wonder if that's how they can offer such cheaper rates as they were able to make the money with the extra CV?
    Originally posted by martyp
    You are implying fraud when I would suggest that it is more likely that this is nothing more than a c8ck up on the part of the person responsible for compliance. Given that overcharging of as little as 6 a customer seems to be attracting a fine of 10 to 12 times the amount overcharged, then I suspect that this issue will be addressed very quickly.
    • Raxiel
    • By Raxiel 19th Jan 17, 1:24 PM
    • 943 Posts
    • 569 Thanks
    Raxiel
    Meters. Enter your tariff details (including the correct/incorrect CV calculation) and once you start entering readings in works out how much is owed. When you get a bill with an actual meter reading, you annotate the meter reading as a bill and it shows amount owed and amounts paid between bills.

    https://grahamhaley.co.uk/meters/
    Originally posted by Hengus
    Thanks, iOS only so no use to me unfortunately. Been looking for an Android equivalent but so far I've not found one that lets me record dual rate.
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