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    • Mark2spark
    • By Mark2spark 21st Jan 13, 2:12 PM
    • 2,285 Posts
    • 876 Thanks
    Mark2spark
    You need to complete their claim form and attach as much info as you can (copies of).
    If they deny your claim based on the fact that you didn't supply boarding passes then go straight to court.
    There's no requirement for you to have them, although some sort of documentary evidence that you indeed booked and paid for the flight in question would be expected.
    • hornet244
    • By hornet244 21st Jan 13, 3:44 PM
    • 3 Posts
    • 3 Thanks
    hornet244
    I too am going through the motions with Thomson relating to delays in 2010. At the time they said that they were awaiting the referred case to the ECJ - which is probably reasonable if frustrating - but like others I have had to chase to finally get the form to fill out.

    I also don't have the boarding cards, but do have emails from them at the time when they apologised for delay, etc, which to me is a clear acceptance that we were affected. (I also have my booking ref and correspondence refs from the time). I am also looking in to credit card activity to see if I can establish that way that I was overseas at the relevant time. (For once I am hoping that my wife spent a bomb on duty free on the way back as that would establish date, time and location).

    I'm going to be reasonable again and say that the request for boarding cards, etc, may just be to assist with the processing rather than a delaying tactic per se. The easier you can make it for them to confirm your (delayed) travel the easier and quicker they can deal with things.

    If they do stall over the boarding cards then (hopefully) we all have an ace up our sleeves - the Data Protection Act. That gives individuals what is known as a Subject Access Right. For the payment of no more than £10, they are required to provide you with copies of all records they hold that relate to you. If they get a mass of such applications they may then re-think their stance.
  • kentishclog
    Thomson Round 1
    In October, we flew to Holguin, Cuba from Gatwick, paying the extra for premium economy. We were due to take off at 10:00, but when checking in, we were informed that there was a short delay of 30 mins due to a technical fault. Breakfast came and went.

    Eventually, the information desk provided £7 food vouchers, the reason being that it was taking longer to repair the fault (a compressor) but little else in the way of a possible departure time. We were then informed that we were due to depart at 18:00 as a replacement plane was being flown in from Manchester. At 16:50 we took off in a plane that had no premium economy configuration.

    A very appologetic pilot came out of the cockpit to pacify everyone and inform those denied their upgrade that Thomson would be refunding the cost (indeed we received a letter of apology, indicating that the reason for the plane switch was due to a technical issue). An auspicious start to a holiday which was to take another turn later on, courtesy of Hurricane Sandy.

    On return, we received the claim forms mentioned by others and duly filled them in, without boarding card stub, to claim the refund for the lack of cabin plus the compensation for the delay, sent by recorded delivery.

    Received a reply this morning:

    "After investigating your claim for compensation, I can see from our internal airline reports that your flight was affected by a delay as a result of adverse weather conditions due to a hurricane.
    ...
    However as I am sure you can appreciate, the reason for your delay was the result of an event beyond our control. As the delay to the flight was caused by extraordinary circumstances, the Regulation does not require us to make a payment."

    Strangely, two further claim forms were included with the letter.

    This excuse is of course utter rubbish since (a) I have the letter explaining the delay was caused by a technical issue with the aircraft, and (b) Hurricane Sandy hit the resort three days later.

    I have replied this afternoon pointing out the contradiction of their explanation plus the fact that the hurricane occurred after the event.

    I await their next excuse for not paying.

    KC
    • spaceaarvark
    • By spaceaarvark 21st Jan 13, 7:37 PM
    • 104 Posts
    • 44 Thanks
    spaceaarvark
    Iíve just come back from holiday. The thomsons caused a big ol mess and to cut a long story short I didnít have my suitcase for the entire trip.
    My insurance company say that they will pay £50 per day for a max of £300. 7days without my case makes £350. Also there is the money spent on replacement clothes etc.
    My question is am I able to claim the replacement items from the airline separately as I wonít get that from the insurance company due to the max of £300. Is there another way to claim for this? Any advice would be appreciated
    Originally posted by jignap
    How long was your delay?
  • crisscross
    Address for Thomson claims PLEASE
    I cannot find an address for Thomson to send my claim for a 13 hour delay back in 2008. Thomson websites show various addresses. One is Fleming Way, Crawley - another is Wigmore Lane, Luton. Any help would be appreciated.
    • beckprot
    • By beckprot 26th Jan 13, 4:00 PM
    • 9 Posts
    • 4 Thanks
    beckprot
    Just to say that I've had a letter from Thomson this morning (after writing to them on 27th December!) enclosing these forms and asking for flight ticket and boarding passes.

    I have written on the boarding pass bit "no longer have boarding passes - please see attached flight confirmation which has seat numbers on". Am hopeful this will suffice, but we'll see!

    I'm claiming for an August 2011 6 hour delay to Sharm el Sheikh, and have asked for the maximum amount. I don't post very often, but wanted to say a big thank you to Centipede100 for all the extremely helpful information I've found here on MSE, you're a star!
  • Mathew
    Having used solicitors through house insurances they issued the court papers on TUI Fri. Thomson have just totally ignored all contact from them since the ruling late last year. Solicitor seems confident they'll pay up when they receive them but I won't hold my breath!!
    • CarlyFlower
    • By CarlyFlower 28th Jan 13, 8:30 AM
    • 13 Posts
    • 2 Thanks
    CarlyFlower
    Any Luck?
    I am just about to fill out the Thomson EU Passenger Delay Forms for my delay TOM374 BHX to CUN in 2010. I too do not have boarding passes but as we booked online I have the CC details and Booking confirmation online. Has anyone had any joy with getting money back from Thomson? The letter they sent with the form say '...we will let you know whether your delay falls into one of the few categories for which we will be paying compensation...' Is this just a scare tactic??

    Thanks for all of your help on this thread it has been really useful
    Carly
    • richardw
    • By richardw 28th Jan 13, 8:34 AM
    • 19,061 Posts
    • 8,044 Thanks
    richardw
    Yes, a scare tactic, carlyflower.
    Posts are not advice and must not be relied upon.
    • Gorbar
    • By Gorbar 28th Jan 13, 11:30 AM
    • 111 Posts
    • 41 Thanks
    Gorbar
    As anybody been lucky in getting compensation off them. I posted the claim form off on 27th December & have not heard anything since. I did send it recorded delivery. The form did state it could take up to 56 days.
  • jignap
    How long was your delay?
    Originally posted by spaceaarvark
    Im not quite sure if it counts as a delay. The flight was re routed to Tenarrife for 2 days. Thomsons at the time offered a refund of those two days but I haven't heard anything as yet.

    The issue with my luggage I guess is separate. Essentially they could have got it to me but couldnt manage to organise themselves to sort it out.
  • abz_sco
    Hello,

    I thought I would join in -

    I sent off my complaint for a 40hour delay coming home from Gran Canaria in 2011, guess I will wait for this form I need to fill out and see what info I have or haven't got. Will let you know how I get on. Would be good to hear in anyone actually have recieved any compensation back...

    Cheers!
  • RealCK
    I have just submitted my compensation form to Thomson, minus the boarding pass. Speaking to the representatives on the phone they don't expect cases to be rejected based on missing boarding pass (this is yet to be seen), as they have all of the flight data and passenger logs.

    My delay was First choice/Thomson flight TOM 092 from LGW to Cancun on 11/11/2010 which had a total delay of 22 hours. All in all we had an initial plane change at Gatwick before departure (technical fault), emergency landing at Manchester on second plane (technical fault) which resulted in an overnight stay in Manchester waiting for a third plane which did finally get us to Cancun 22 hours late.

    To cap it all off an explosion in our hotel The Princess Rivera, killed 7 people, not the best holiday experience.

    Upon arriving home I submitted requests for compensation with no joy and was told that, as the delay was less than 24 hours there were no grounds for compensation. Lets see if the EU ruling changes anything
    Last edited by RealCK; 30-01-2013 at 2:39 PM. Reason: spelling
    • nigelpm
    • By nigelpm 30th Jan 13, 5:17 PM
    • 429 Posts
    • 403 Thanks
    nigelpm
    Will be sending my form off tonight.

    I no longer have the boarding passes or flight tickets just the original invoice and booking details - expecting it to require court action which I'm prepared for.
    • nigelpm
    • By nigelpm 30th Jan 13, 5:18 PM
    • 429 Posts
    • 403 Thanks
    nigelpm
    One question did occur to me mind. Assuming they do decide to pay out in Euros - cashing a Euro denominated cheque might prove awkward and I imagine they will do everything in their power to make life very awkward.
    • Mark2spark
    • By Mark2spark 31st Jan 13, 12:01 PM
    • 2,285 Posts
    • 876 Thanks
    Mark2spark
    FAQ's

    All blue words are links to relevant posts. Some are quoted just to save you doing that

    WARNING
    Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

    Airline bust= no claim

    Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

    Flight Stats

    Small claims time limit Its 6 years

    Package holiday flights ARE covered.


    Regulation261\2004

    MSE article corrected

    Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
    Extraordinary circumstances + Extra ordinary Circumstances
    Technical issues
    More Technical issues with background

    Thomas Cook address
    Thomas cook incident Oct 26 2012

    KLM Claim form
    Ryanair address
    Ryanair Irish appeal explained - New!
    How to combat Ryanair using the English Court System New!
    BA Address
    BA complaint web-site

    BA forum explaining the regulation in plain english *ESSENTIAL READING*

    Jet airways address
    Compensation per person + Monarch email
    Monarch Claim form

    Centipede100 Template letter
    CAA Template letter


    Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law

    Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
    CAA Denied boarding
    Right to Care
    CAA contact details
    European small claims

    Original Sturgeon judgment giving rise to delay compensation:

    Legal challenge to Sturgeon judgment:

    MCOL : Link to the Court Forms
  • mca
    I have just submitted my compensation form to Thomson, minus the boarding pass. Speaking to the representatives on the phone they don't expect cases to be rejected based on missing boarding pass (this is yet to be seen), as they have all of the flight data and passenger logs.

    My delay was First choice/Thomson flight TOM 092 from LGW to Cancun on 11/11/2010 which had a total delay of 22 hours. All in all we had an initial plane change at Gatwick before departure (technical fault), emergency landing at Manchester on second plane (technical fault) which resulted in an overnight stay in Manchester waiting for a third plane which did finally get us to Cancun 22 hours late.

    To cap it all off an explosion in our hotel The Princess Rivera, killed 7 people, not the best holiday experience.

    Upon arriving home I submitted requests for compensation with no joy and was told that, as the delay was less than 24 hours there were no grounds for compensation. Lets see if the EU ruling changes anything
    Originally posted by RealCK

    We stayed at this hotel back in Jan 2010 - wasn't it a build up of swamp gas?

    In any event, we were overnighted as well in cancun and they popped us in the rui caribe.

    Keep at it, but the mexico flight always sounds as though it got delays on
    Last edited by mca; 31-01-2013 at 7:20 PM.
  • Rotax47
    As anybody been lucky in getting compensation off them. I posted the claim form off on 27th December & have not heard anything since. I did send it recorded delivery. The form did state it could take up to 56 days.
    Originally posted by Gorbar
    Am I the only one??

    I had no problems claiming from Thomson. I had no paperwork from the flight (boarding passes etc), nor did I fill in any claim forms!! I did post this in another thread on 29th Dec 12:

    "Our TUI Thomson flight was delayed in July 2010 from Paphos, Cyprus to Manchester (3 people in party).

    We arrived in plenty of time at the airport for a 2PM flight, and were in a very large queue. As we got towards the front, we were told that the plane was now full and asked for all remaining passengers to congregate outside. We were then told that the plane sent for the flight home was smaller than needed, with approx 100 passengers not boarding. We were taken straight to a hotel for something to eat and told to await further instructions. At around 8PM we were taken back to the airport and told we could all fit on their 11PM flight to Gatwick, and that they would then ferry us all back to Manchester via coaches. We boarded the Gatwick flight, which was almost empty and realised why they had done this; cheaper to fill two small planes! We finally arrived back in Manchester around 8AM, which was approx 12 hours of delay.

    I sent a letter to customer services on 6th November 2012 (2 1/2 years after the event). I had no booking references or tickets etc, just stated the dates and details etc. I gave them two weeks to respond, which they did not stick to.

    I received a telephone call from them on Friday 21st December from customer services who appologised for the delay in responding, but agreed that they would compensate us for the delay at Ä400 each. total Ä1200, and at that days exchange rate worked out to around £980. She said I would receive a cheque within 28 days!

    We have been flying with Thomson for years, flight only as we sort out our own accomodation, and considering this was the first major delay that we have suffered, and will be quite generously compensated, we will continue to fly with them. They also put us up for a week in a 5 star hotel, during the volcano cloud dust earlier the same year, when we were stuck in Lanzarotte. Again we were on a flight only basis and were treated like Royalty!

    Thumbs up for TUI Thomson!

    Ian
    "

    Well I received a cheque for the full amount, made payable in £ Sterling, on 11th January 13.
    Maybe it is because of the sudden increase in claims that they are starting to ask for more proof?

    Good luck with your claims.

    Ian
  • mca
    nope
  • infogd
    I'm about to start a claim against Thomson, and have a couple of questions.

    Does anyone have the address I need to write to?
    And is there a specific Thomson claim form that I can send?
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