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  • FIRST POST
    captaindaniel
    Faulty Laptop
    • #1
    • 6th Mar 09, 8:57 PM
    Faulty Laptop 6th Mar 09 at 8:57 PM
    I bought my HP laptop from BT Shop in November 2007. Now 17 months later I am having problems charging it- sometimes when I plug it in it will not charge and even when it indicates that it is plugged in the laptop will just die without warning. I know that it is out of warranty but am I unreasonable in thinking that it should last more than 17 months without these sort of problems? I have emailed BT shop tonight about the problem and will let you know their responce but am just wondering whether anyone else has dealt either with BT Shop or in general getting a laptop fixed outside of the warranty period and what the result of it was?
Page 1
    • dacouch
    • By dacouch 6th Mar 09, 9:02 PM
    • 20,758 Posts
    • 12,858 Thanks
    dacouch
    • #2
    • 6th Mar 09, 9:02 PM
    • #2
    • 6th Mar 09, 9:02 PM
    Do you use the lap top with the battery in it while its plugged into the mains a lot?
  • captaindaniel
    • #3
    • 6th Mar 09, 9:41 PM
    • #3
    • 6th Mar 09, 9:41 PM
    Yes... when I first got it I used to have it run off battery more but the battery life is now less than an hour on decent settings so tend to leave it plugged in.
  • Mierot
    • #4
    • 6th Mar 09, 9:42 PM
    • #4
    • 6th Mar 09, 9:42 PM
    Hmmm... Sounds like it could be a combination of a run-down battery and a bad connection to the charger, or it could be turning itself off because it's overheating. Laptop batteries don't seem to last that long, so you probably just need a new one, if you want to be able to use it without it being on charge. Putting a laptop on top of ring binder seems to help the overheating a bit (at least with mine), but as to why it's overheating, I don't know. You aren't running the latest photoshop, MSN messenger and iTunes at the same time are you?

    I have no idea about customer support, but they may just tell you the same as I did. Oh well, good luck!
    • dacouch
    • By dacouch 6th Mar 09, 10:12 PM
    • 20,758 Posts
    • 12,858 Thanks
    dacouch
    • #5
    • 6th Mar 09, 10:12 PM
    • #5
    • 6th Mar 09, 10:12 PM
    If you leave your battery in your lap top in all the time while you are plugged into the mains ruins the battery. I'm surprised it lasted as long.

    Does the lap top work with the battery taken out and its plugges into the mains

    You may have a new battery will fix it (Don't leave it in the lap top all the time when its plugged in though)
    • JeffUK
    • By JeffUK 7th Mar 09, 8:22 AM
    • 27 Posts
    • 7 Thanks
    JeffUK
    • #6
    • 7th Mar 09, 8:22 AM
    • #6
    • 7th Mar 09, 8:22 AM
    Don't listen to the naysayers!

    I'm work in IT, we have 100s of HP laptops at our place, that are used as standard desktop PCs during the day (plugged into the mains, with the batteries in, no idea where people get the idea that this is dangerous from!) and used on the batteries at evenings and weekends, and on international trips. so we would have heard if the had dodgy batteries!

    Almost all of them are more that 17 months old, and I remember one or two that have failed in the way you describe. Personally, this falls outside my expectation of reasonable quality; so I'd push for a refund. (we get business-class warranties and support, so no idea how this will go!)
  • captaindaniel
    • #7
    • 7th Mar 09, 9:43 AM
    • #7
    • 7th Mar 09, 9:43 AM
    Thank you and I can't find anything in my manual which says not to leave the laptop plugged in whilst having the battery in. I have tried plugging it in without the battery and it won't even stay on long enough to load up so am thinking the problem is more likely to be with the charger or connector.
    • dacouch
    • By dacouch 7th Mar 09, 1:10 PM
    • 20,758 Posts
    • 12,858 Thanks
    dacouch
    • #8
    • 7th Mar 09, 1:10 PM
    • #8
    • 7th Mar 09, 1:10 PM
    Don't listen to the naysayers!

    I'm work in IT, we have 100s of HP laptops at our place, that are used as standard desktop PCs during the day (plugged into the mains, with the batteries in, no idea where people get the idea that this is dangerous from!) and used on the batteries at evenings and weekends, and on international trips. so we would have heard if the had dodgy batteries!

    Almost all of them are more that 17 months old, and I remember one or two that have failed in the way you describe. Personally, this falls outside my expectation of reasonable quality; so I'd push for a refund. (we get business-class warranties and support, so no idea how this will go!)
    Originally posted by JeffUK
    Have a read of these links and then make your mind up, there is plenty more information on this on the internet or post the original post in the "Techie" forum and see what they say.

    I only found out about this after my Toshiba battery went from lasting 60 minutes from new to 5mins after 10 months of using it with the power cable plugged in with the battery in. I have followed the advice on my new laptop which is a HP and the battery life has hardly decreased

    http://www.batteryuniversity.com/parttwo-34.htm


    http://forums.moneysavingexpert.com/showthread.html?p=18783131&highlight=laptop+batter y#post18783131

    http://forums.moneysavingexpert.com/showthread.html?t=1498121&highlight=laptop+battery

    http://www.computing.net/answers/windows-xp/laptop-battery-problems/162787.html

    http://www.aztex.biz/tag/common-laptop-battery-problems/

    http://forums.moneysavingexpert.com/showthread.html?t=1500981&highlight=laptop+battery
    • JeffUK
    • By JeffUK 7th Mar 09, 4:21 PM
    • 27 Posts
    • 7 Thanks
    JeffUK
    • #9
    • 7th Mar 09, 4:21 PM
    • #9
    • 7th Mar 09, 4:21 PM
    HP Sell docking-stations for laptops that only work when they're powered on and on the mains. Therefore, using laptops whilst they're on the mains is clearly something the manufacturer expect someone to do, i.e. it's normal use.

    A laptop should not become unusable after 17 months of normal use!
  • Art
    On my HP laptop there is no problem with leaving the battery plugged into the charger at all times. They say in the instructions this is OK to do. Once the battery is fully charged it simply cuts out until it needs charging again.

    Regards,
    Art.

    • dacouch
    • By dacouch 7th Mar 09, 6:36 PM
    • 20,758 Posts
    • 12,858 Thanks
    dacouch
    Thats weird as this is what my HP Laptop says about preserving your battery in the HP Help section of the laptop. It clearly says remove the battery from the lap top when on AC power to avoid short discharge cycles on your battery

    How to Extend the Life of Your Battery

    The storage capacity of the battery will degrade over time based upon usage of your notebook PC. This degradation is normal for all rechargeable batteries and is not specific to notebook PCs or HP products. If you run your notebook PC on battery power often, requiring one or more recharges per day, the battery will degrade faster and require replacement sooner than a battery that is used occasionally. Temperature and humidity also impact battery storage capacity. Store the battery and notebook in a cool, dry place.
    Under normal operating conditions, a battery should perform well for over a year, but it will retain less charge each time it is recharged. HP Battery Check will provide a status of your battery and notify you when it needs to be replaced.

    [IMG]mshelp://Help/?id=Microsoft.Windows.Resources.ExpandArrow[/IMG] Tips for maximizing battery life:
    • Lower the brightness on the display.
    • Use the Power saver Power Plan.
    • Purchase another battery to limit the number of re-charges on one battery.
    • Remove the battery from the notebook PC when it is not being used.
    • Store your Notebook PC in a cool dry location.
    • Do not charge the battery for more than 8 hours.
    • Remove the battery from the notebook PC when using AC power to avoid short charge and discharge cycles.
    Note
    • When storing a battery for a long period of time, it should be stored in a cool dry location with approximately a 50% charge on the battery. A battery stored with little charge remaining may discharge completely and not be capable of being charged again.



    See Also
    2007 - 2008 Hewlett-Packard Development Company, L.P.


    [IMG]mshelp://help/?id=Microsoft.Windows.Resources.ShellExecuteTopicI con[/IMG][IMG]mshelp://OEM/?id=hp.npc.hpInventSmall[/IMG] Send feedback to HP
    • prowla
    • By prowla 7th Mar 09, 6:46 PM
    • 10,713 Posts
    • 9,673 Thanks
    prowla
    Do you use the lap top with the battery in it while its plugged into the mains a lot?
    Originally posted by dacouch
    That's called normal operation.
    • spiro
    • By spiro 8th Mar 09, 7:53 AM
    • 6,062 Posts
    • 2,919 Thanks
    spiro
    That's called normal operation.
    Originally posted by prowla
    I do work for a large company that has 100s of HP laptops. People are always complaining that after it is about 12 months old the battery will not run it for more than about 15-20minutes. As indicated in dacouch's post HP advise that when operating the laptop on mains power for any period of time you should remove the battery.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • Brooker Dave
    • By Brooker Dave 8th Mar 09, 9:32 AM
    • 4,927 Posts
    • 3,152 Thanks
    Brooker Dave
    I bought my HP laptop from BT Shop in November 2007. Now 17 months later I am having problems charging it- sometimes when I plug it in it will not charge and even when it indicates that it is plugged in the laptop will just die without warning. I know that it is out of warranty but am I unreasonable in thinking that it should last more than 17 months without these sort of problems? I have emailed BT shop tonight about the problem and will let you know their responce but am just wondering whether anyone else has dealt either with BT Shop or in general getting a laptop fixed outside of the warranty period and what the result of it was?
    Originally posted by captaindaniel
    Consider buying a new battery for it.

    Despite what you might read on this forum, items brought in the shops do not have to last forever under the SOGA...
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
    • CHR15
    • By CHR15 8th Mar 09, 9:43 AM
    • 4,840 Posts
    • 4,170 Thanks
    CHR15
    Despite what you might read on this forum, items brought in the shops do not have to last forever under the SOGA...
    Originally posted by Brooker Dave
    WHAT????? They will string you up for saying that around here!!

    Where's that post from that woman who bought a 17 sideboard from Argos over 3yrs ago and wants her money back because the drawer is sticking???
  • captaindaniel
    I know they don't have to last forever but they should last for a reasonable amount of time... maybe I'm fussy but I would expect a laptop to last for longer than 17 months.
    • Brooker Dave
    • By Brooker Dave 8th Mar 09, 2:30 PM
    • 4,927 Posts
    • 3,152 Thanks
    Brooker Dave
    I know they don't have to last forever but they should last for a reasonable amount of time... maybe I'm fussy but I would expect a laptop to last for longer than 17 months.
    Originally posted by captaindaniel
    It only needs a new rechargable battery.

    If the battery in your car failed would you scrap the car??
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
    • RobertoMoir
    • By RobertoMoir 8th Mar 09, 2:43 PM
    • 3,374 Posts
    • 4,103 Thanks
    RobertoMoir
    I know they don't have to last forever but they should last for a reasonable amount of time... maybe I'm fussy but I would expect a laptop to last for longer than 17 months.
    Originally posted by captaindaniel
    I'm confused. Is the laptop faulty, or the battery? It's just that we keep talking about the battery not working so this means the laptop "hasn't lasted". Which is it?

    I'd like laptop batteries to last for a couple of years. I wouldn't necessarily expect it however. Batteries are usually covered by a separate warranty to the laptop overall and excluded from the normal warranty coverage precisely because of the issue you describe. I would definitely expect some degradation of a laptop battery over 17 months, while we can quibble about the degree all day the idea that it could happen isn't unusual in the slightest. Sorry.
    If you don't stand for something, you'll fall for anything
    • dacouch
    • By dacouch 8th Mar 09, 3:05 PM
    • 20,758 Posts
    • 12,858 Thanks
    dacouch
    My HP has been a bit funny on charging the battery recently, I suspect a driver for the battery / mains my be wrong.

    Sometimes when I hover over the battery icon it says its not charging when I put the battery in. I have found this corrects itself if you go into the HP care and select trouble shooting tools and then do the battery test. It initially tells me that the battery is faulty and it needs replacing, then after about 30 secs it says the battery is in good health and starts charging.

    Try doing that and see if the battery starts charging
  • beca1230
    fauly laptop
    Good luck!!
    i brought a HP laptop too with a 2 yr warraty and the mother board went after 10 months so u would think it would be ok,,,NO, HP failed to collect it 4 times and when they did they said it was dented,,,i said that wasnt true and that the courier had checked it. when they couldnt use that excuse i got a letter to say its warrenty was voild as it was in fact a spillage that made it stop working. lies!!! That laptop had no dammage or spillage at all. I complained 3 times and am disgusted that HP could LIE about this to aviod paying for the repairs. I dont seem to have a choice now. 500.00 gone through no fault of my own. They actually chaged their story 3 times when giving me an excuse as to why the warrenty wouldnt cover it
    I really hope you get the outcome you want and wish you well
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