Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • NJamesN
    • By NJamesN 13th Nov 19, 3:53 PM
    • 16Posts
    • 46Thanks
    NJamesN
    Delayed Swiss Air connection
    • #1
    • 13th Nov 19, 3:53 PM
    Delayed Swiss Air connection 13th Nov 19 at 3:53 PM
    I flew from Cape Town to Manchester last week, connecting in Zurich. The ticket was a one-way flight issued by Swiss Air with the CPT-ZRH leg on Edelwiess Air (codeshare with Swiss), 45 minute connection in ZRH followed by a Swiss Air flight to MAN.

    Unfortunately, the CPT-ZRH leg was delayed by about 30 minutes because of which I missed the connection and was put on the next flight to MAN, 5 hours later. I called Edelweiss and asked the reason for the delay on the first flight and they said they can't see a reason recorded as it was less than 30 minutes late.

    I finally arrived at Manchester airport 5 hours past my original arrival time of 0800.

    I looked at the MSE guide but couldn't figure out whether this would be eligible for any compensation or not? I couldn't figure out what happens when there's a connection involved. Would be grateful for some advice please.
Page 1
    • Caz3121
    • By Caz3121 13th Nov 19, 4:18 PM
    • 12,491 Posts
    • 8,137 Thanks
    Caz3121
    • #2
    • 13th Nov 19, 4:18 PM
    • #2
    • 13th Nov 19, 4:18 PM
    What was the reason for the 30 min delay? If air traffic, weather etc then no compensation due.
    If not advised then try your flight details in euclaim and bottonline to see if they show compensation due or not
    • JPears
    • By JPears 13th Nov 19, 4:39 PM
    • 4,829 Posts
    • 1,306 Thanks
    JPears
    • #3
    • 13th Nov 19, 4:39 PM
    • #3
    • 13th Nov 19, 4:39 PM
    Alas Swiss Air/Edelwiess Air can to a degree, safely ignore any requests for compensation.
    Switzerland is not part of the EU, although they have adopted some of regulation 261/2004. But only the original part, no subsquent rulings or court judgements in the EU, which includes compensation for delays.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • NJamesN
    • By NJamesN 13th Nov 19, 4:56 PM
    • 16 Posts
    • 46 Thanks
    NJamesN
    • #4
    • 13th Nov 19, 4:56 PM
    • #4
    • 13th Nov 19, 4:56 PM
    Don't know the reason. They said they don't record a reason for delays less than 30 mins.

    The EU Claim website says "Your flight departed from a non-European country and was operated by a non-European airline." so not eligible.

    When I put the same details in the Bott+Co website, it says "our records show you may be entitled to claim up to 600 per passenger in compensation."

    Anyway, I'll put in a claim and see what they say. No harm in trying I guess,

    What was the reason for the 30 min delay? If air traffic, weather etc then no compensation due. If not advised then try your flight details in euclaim and bottonline to see if they show compensation due or not
    Originally posted by Caz3121
    • NJamesN
    • By NJamesN 13th Nov 19, 4:59 PM
    • 16 Posts
    • 46 Thanks
    NJamesN
    • #5
    • 13th Nov 19, 4:59 PM
    • #5
    • 13th Nov 19, 4:59 PM
    Are you sure? Here's someone who got compensated for a delayed Swiss Air ZRH-LAX flight.

    https://liveandletsfly.boardingarea.com/2018/12/27/swiss-eu261-compensation-help/

    Alas Swiss Air/Edelwiess Air can to a degree, safely ignore any requests for compensation.
    Switzerland is not part of the EU, although they have adopted some of regulation 261/2004. But only the original part, no subsquent rulings or court judgements in the EU, which includes compensation for delays.
    Originally posted by JPears
    Last edited by NJamesN; 13-11-2019 at 5:08 PM.
    • JPears
    • By JPears 13th Nov 19, 5:20 PM
    • 4,829 Posts
    • 1,306 Thanks
    JPears
    • #6
    • 13th Nov 19, 5:20 PM
    • #6
    • 13th Nov 19, 5:20 PM
    Thats why I said to a degree.
    You can keep badgering Swiss Air, and Edelweiss. They might pay you.
    Acording to the Gahan case, Edelweis are actually responsible as they delayed you, not Swiss Air.
    But the Gahan case was a later ruling, which the Swis authorities and airlines tend to (and can legally) ignore.
    If your flight had ben cancelled compensation would have been due. But the Swiss ignore the Sturgeon case/judgement.
    if it goes to a court, it wil be swis judge that can decide.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • NJamesN
    • By NJamesN 13th Nov 19, 5:29 PM
    • 16 Posts
    • 46 Thanks
    NJamesN
    • #7
    • 13th Nov 19, 5:29 PM
    • #7
    • 13th Nov 19, 5:29 PM
    I called Bott and they are happy to take the case no-win no-fee but with a fee up to 50% (if it has to go to litigation).

    I can't really be bothered with following this through so will instruct them. I'm 274-357 better off if it succeeds and no worse off if it fails.

    Thanks for all your help!
    • JPears
    • By JPears 14th Nov 19, 9:29 AM
    • 4,829 Posts
    • 1,306 Thanks
    JPears
    • #8
    • 14th Nov 19, 9:29 AM
    • #8
    • 14th Nov 19, 9:29 AM
    Thats great. Keep us updated, we will be interested to see how you and Botts get on.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,110Posts Today

6,914Users online

Martin's Twitter