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  • FIRST POST
    • Ballard
    • By Ballard 7th Oct 19, 5:39 PM
    • 2,254Posts
    • 2,095Thanks
    Ballard
    Delayed on tarmac and missed flight
    • #1
    • 7th Oct 19, 5:39 PM
    Delayed on tarmac and missed flight 7th Oct 19 at 5:39 PM
    I have never had need to claim compensation but have done so via the BA website today and Iíd like to put the details out for experts to see whether people with more knowledge think about it. As it stands BA could give me some waffle and I wouldnít know whether or not to believe them.

    I was flying on an Avios flight from Malaga to Heathrow via Madrid in business. This was the only option available to get me back using Avios.

    The AGP-MAD (Iberia) flight left the gate on time but was stuck on the tarmac for 50 minutes. Upon arrival in Madrid I (and several others) ran to the departure gate for the London flight (Iberia) and managed to arrive whilst boarding was in progress but I had been bumped as my luggage didnít make it on time. I do completely understand and accept this.

    This was 15:55 and I was rebooked on a 19:45 flight (BA) despite other options to London being available in the meantime.

    On the plus side I did have lounge access so I was adequately fed and watered.

    A separate issue for which Iím not asking for delayed compensation is that upon arrival at Heathrow the baggage handlers unloaded our bags onto a carousel in the domestic terminal so I had a further 80 minutes wait at the airport. I was fuming!

    I donít know what caused the Malaga delay but my guess is that it wasnít the airlines fault so Iím not overly hopeful. Iím also unsure whether the airline is liable to pay cash being as I paid for the flights with Avios.

    Iíd be interested for the opinions of anyone with similar experience.

    Thanks.
    I hate verisimilitude.
Page 1
    • TELLIT01
    • By TELLIT01 7th Oct 19, 6:25 PM
    • 7,303 Posts
    • 7,895 Thanks
    TELLIT01
    • #2
    • 7th Oct 19, 6:25 PM
    • #2
    • 7th Oct 19, 6:25 PM
    I'm not clear what you are hoping to claim compensation for. Your original flight was only 50 minutes late so nothing there. You didn't arrive at the gate for the second flight on time, so you were put onto the next available. Airlines won't generally hold one flight because another has been delayed unless it's long haul and a large number of passengers are transferring.
    • Ballard
    • By Ballard 7th Oct 19, 6:35 PM
    • 2,254 Posts
    • 2,095 Thanks
    Ballard
    • #3
    • 7th Oct 19, 6:35 PM
    • #3
    • 7th Oct 19, 6:35 PM
    Sorry if it wasnít clear but the delay in Malaga caused me to miss my connecting flight which in turn caused me to get to Heathrow around 4 hours later than my booking. My understanding of the legislation is limited but that the airline has to get you to your final destination within four hours.

    There were other (BA/Iberia) flights leaving Madrid for London before the one that I was put on so I could have arrived earlier. I didnít expect them to hold the flight for me.
    I hate verisimilitude.
    • Alan Bowen
    • By Alan Bowen 7th Oct 19, 7:32 PM
    • 3,382 Posts
    • 1,712 Thanks
    Alan Bowen
    • #4
    • 7th Oct 19, 7:32 PM
    • #4
    • 7th Oct 19, 7:32 PM
    Your claim is against the operating airline, which is Iberia (good luck ) not BA so I would expect an immediate rejection from BA, even if you booked the flights through them
    • Ballard
    • By Ballard 7th Oct 19, 7:54 PM
    • 2,254 Posts
    • 2,095 Thanks
    Ballard
    • #5
    • 7th Oct 19, 7:54 PM
    • #5
    • 7th Oct 19, 7:54 PM
    Your claim is against the operating airline, which is Iberia (good luck ) not BA so I would expect an immediate rejection from BA, even if you booked the flights through them
    Originally posted by Alan Bowen
    Thanks. Iíll wait to see what BA come back with and will post on here for further guidance.
    I hate verisimilitude.
    • Ballard
    • By Ballard 31st Oct 19, 6:07 PM
    • 2,254 Posts
    • 2,095 Thanks
    Ballard
    • #6
    • 31st Oct 19, 6:07 PM
    • #6
    • 31st Oct 19, 6:07 PM
    BA haven’t yet replied to my claim for the late arrival but they have awarded me 5,000 Avios for the baggage delay. I’m happy with that aspect of my complaint.
    I hate verisimilitude.
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