Train Delays guide discussion

KeithP · 22 February 2019 at 4:49PM

JossyDavey wrote: »

Great article, but I couldn’t find much info on missed connections. For example, I was recently on a train from London which arrived 13 mins late, this meant I missed my connection and had to wait over an hour for the next one. I arrived at my final destination 62 minutes later than i would have done had the first train been on time.

Was I delayed 13 minutes or 62 minutes? The two trains were operated by different companies; virgin and northern, respectively. Where do I stand with compensation?

You can use two or more tickets for one journey.

You arrived at your destination 62 minutes late. That is the time that you were delayed.

As the lateness of Virgin's train caused the delay, it is them that you should be claiming compensation for over an hour's delay.

Shorehamnick · 4 July 2019 at 11:08PM

Hi I have a site that I created a while ago that will help anyone who is looking to make claims across the GTR network
It’s free to use, there is no registration and no adds - I am not making anything from this site-

Currently it only shows weekdays and is limited to GTR but when I have time I will extend

I’m not able to post a link as I am a new user but search for delays [dot] me [dot] uk
It has recently been endorsed by the ABC communtor group

onashoestring · 18 July 2019 at 9:42AM

Have never needed to claim before but when my train on the 2nd leg of my journey from Sussex to Wales was cancelled on 4th July, I missed the next train delaying my arrival at my destination by over an hour, meaning that I arrived after midnight !!!!

I was concerned about how successful my claim would be as different legs of the journey were provided by different train operators & I’d purchased my ticket from Trainline.

I used the waiting time to read your article , the following morning I submitted my claim, I claimed from the one who cancelled the train.I originally made an error which meant that my claim was rejected, however it was easy to appeal & correct my mistake.

I received a full refund on 10th ( & would have been sooner , if I hadn’t made an error initially)

The process was very easy & the “free” journey made up for arriving at my destination after midnight.

In fact since I get 10% cashback on my Trainline purchases I actually made money from this delayed trip !!!

MSE_Kelvin · 1 August 2019 at 1:52PM

Hey onashoestring,

Thanks for sharing your success with us - really pleased to hear the Train Delays guide helped you get your money back.

What was the total sum you were refunded?

MSE Kelvin

onashoestring wrote: »

Have never needed to claim before but when my train on the 2nd leg of my journey from Sussex to Wales was cancelled on 4th July, I missed the next train delaying my arrival at my destination by over an hour, meaning that I arrived after midnight !!!!

I was concerned about how successful my claim would be as different legs of the journey were provided by different train operators & I’d purchased my ticket from Trainline.

I used the waiting time to read your article , the following morning I submitted my claim, I claimed from the one who cancelled the train.I originally made an error which meant that my claim was rejected, however it was easy to appeal & correct my mistake.

I received a full refund on 10th ( & would have been sooner , if I hadn’t made an error initially)

The process was very easy & the “free” journey made up for arriving at my destination after midnight.

In fact since I get 10% cashback on my Trainline purchases I actually made money from this delayed trip !!!

onashoestring · 1 August 2019 at 4:32PM

MSE_Kelvin wrote: »

Hey onashoestring,

Thanks for sharing your success with us - really pleased to hear the Train Delays guide helped you get your money back.

What was the total sum you were refunded?

MSE Kelvin

£23:50 refund
( I had purchased my ticket in advance ) saving £72:76
Plus I got 10% Cashback through complete savings £2:35

Leoglas · 7 August 2019 at 10:47AM

I've claimed full fares twice and half fare once for my wife and me (Travel two together rail card) on Transpennine Express. TPE refused to accept my claims initially, so with the help of TF I eventually received my due compensation. One of the claims was for there being no refreshments available in first class for the entire 2 hours+ journey. If claimants don't get their correct compensation from the train company, Transport Focus is there to assist. Always take a photo of your tickets in case you need to email copies of them to the rail company and TF.

marmite1979 · 7 August 2019 at 9:21PM

Are their any avenues for compensation when rail strikes encourage you into ending a weekend break five hours early?
I bought tickets and hotel prior to the strike being announced.
My plan for Sunday was to leave at 15:24 after doing some sightseeing.
This train would have required one change. This service was a casualty of the strike, my alternatives were either a long winded round trip with two 1 hour connections included, or a 10:25 needing two short stops.
Its also advisable to take the earliest opportunity to get home in case of further disruption.
Have I got a compensation case to make?

KeithP · 8 August 2019 at 12:48AM

Workout what time you would've arrived at you destination at if you had stood at your departure station in time to catch the 15:24.
In other words, when was the next train and if having caught that what time would you have arrived at your destination?

DingerUK · 9 August 2019 at 6:23PM

Useful info here. Make delay pay.

Abhinavpuuiet · 7 September 2019 at 7:02AM

Hi,

I wanted to know how i can see tube service history for the last 7 or 14 days? Is their any website that provides this information. Searched online but got no information like that.

Thanks for your help.

Abhi

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