Teletext holidays have mis-old me a holiday. What to do next?

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  • Caz3121
    Caz3121 Posts: 15,545 Forumite
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    teletextsfraud wrote: »
    he told me that he could find a 5 start cheaper so i went with him
    after paymet was processed i checked and it was only 3.5 stars
    teletextsfraud wrote: »
    the grand muthu hotel IN TENERIFE

    If it is this one, it is classed as a 5* hotel. (Grand Muthu Golf Plaza Hotel & Spa) However you need to understand what the star rating means in different countries
    for Spain it relates to room size
    http://www.cehat.com/frontend/cehat/Hotel-Classification-System-In-Spain-vn2682-vst328
  • teletextsfraud
    teletextsfraud Posts: 15 Forumite
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    thanks for the update for this

    i booked a ''no quibbles everything included holiday'' THEIR WORDS

    does this count that 1o minutes after taking my money that they have now

    chnaged my flight

    told me i now need to pay for bags they said ''so sorry''

    the speedy shuttle that i purchased is now an coach

    ''so sorry'''

    to cancel with teletext holidays is now 50% of what i paid

    th change the holiday to where i want to go is an extra 40%

    to move to the same rated hotel is now going to cost me at least 600 and thats them taing the 80 poounds admin fee offf



    SO PLEASE SIR DONT TELL ME THAT TELETEXT HOLIDAY DONE THIS DUE TYO A RATING


    THEY CLEARLY TOOK ME ON


    and are still doing it


    do you know the hotel in which i booked only have 1 room booked also and not the 2 5 star ratings that i booked


    i will post more up dont worry



    this trading of any kind is wrong

    they are NOT ABTA protected



    please stay away from teletext holidays




    they also operate under these names

    Truly Travel Ltd
    ATOL Number:T7300
    Address:Royal House
    2-4 Vine Street
    UXBRIDGE
    Middlesex
    UB8 1QE

    Telephone:02077 411245
    beatthebrochure
    travelclub
    trulyholiday

    Trading Names: Beatthebrochure
    Holidaylinedirect
    Media Travel
    Mediatravel
    Teletext Holidays
    Teletext Holidays Direct
    Teletextholidays
    Travelclub
    Truly Holidays
  • TadleyBaggie
    TadleyBaggie Posts: 6,055 Forumite
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    You've already have started 2 threads on this, and now you hijack another thread.
  • Pollycat
    Pollycat Posts: 34,685 Forumite
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    TadleyBaggie wrote: »
    You've already have started 2 threads on this, and now you hijack another thread.
    The 2 threads that were started by 'teletextsfraud' have been deleted.

    That poster was warned that would happen.
  • photome
    photome Posts: 16,362 Forumite
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    Pollycat wrote: »
    The 2 threads that were started by 'teletextsfraud' have been deleted.

    That poster was warned that would happen.

    Which of course means he has lost any advice he was given on the other threads.

    He would have been better posting on the rants board
  • Pollycat
    Pollycat Posts: 34,685 Forumite
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    photome wrote: »
    Which of course means he has lost any advice he was given on the other threads.

    He would have been better posting on the rants board
    Precisely.

    I can understand his frustration and anger but he went about it the wrong way.
    I think the 2 threads started by him should have been merged and the post on this thread deleted.

    But - nobody is going to heed the warning not to use this company.
    Give it a few months and someone will be along with a similar tale of woe.
    I don't understand why people do their research after parting with their money instead of before.
  • Phughes
    Phughes Posts: 1 Newbie
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    Me and my daughter were looking forward to going back to Mexico and called Teletext to book the advisor told us that for just 90 he could upgrade us to a superior room so we took what he said as a good offer .After the call we looked on the hotel site and found that all rooms were of this standard !!! We called Teletext on various occasions held for 45 mins then hung up on and the other calls weren't much better Thier customer service is disgusting and they really come across as they don't care . Due to being MIS sold information re upgrade they said they would refund the money back ! We were so disappointed with the miss sell that we lost all faith in this company and asked for our 120 deposit back . We were then told that we couldn't cancel it and if we wanted too we had to pay 325.00 unbelievable to say the least . Although when we originally booked we booked in the information given which they then admitted was incorrect so that's a miss sell straight in the face ! I want my deposit back and left alone to deal with the upset this has caused to myself and my daughter I cannot believe that a company can treat you in this way and cause me so much stress
  • hollydays
    hollydays Posts: 19,812 Forumite
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    Yes they are a terrible company, but I think you are laying it on a bit thick.
    You were happy with the booking as it stood and then upgraded which was mis sold. Not the original holiday
  • Caz3121
    Caz3121 Posts: 15,545 Forumite
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    Phughes wrote: »
    I cannot believe that a company can treat you in this way and cause me so much stress
    Some research before choosing who to hand your money over to is important. I doubt you will find many posts saying what a great company Teletext Holidays are but you will find loads warning to stay clear.
    Your original booking for standard room will still be available and you get the £90 back so you will be back in the position if they had never mentioned the upgrade.
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