ntl Price Increases

Not sure if this has been covered before:

ntl increased their TV pack prices (amongst other things) from 23rd May 2004.

I received a letter from their Director of Television in April detailing these changes. In that letter, a mention was made of a £3 discount for the first two months.

When my last bill came in, there was no sign of this discount, and when I telephoned their customer support they had no inkling of this discount.
I was asked to fax the letter, and it was only after another call to CS did I manage to get a rebate (admittedly they increased the rebate to £5 for each month).

But they had also charged me for the Analogue Set Top Box rental (£7), which according to the above letter, was included in the TV Pack price.

So they were overcharging me by £10 for the two months, and then would have been £7 per month afterwards.

I do believe that they must try this on and see if any customers notice.

Check your bill if you have a similar service from ntl.