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  • FIRST POST
    • kellyp
    • By kellyp 18th Sep 19, 8:17 PM
    • 153Posts
    • 27Thanks
    kellyp
    Negotiating with EE advice
    • #1
    • 18th Sep 19, 8:17 PM
    Negotiating with EE advice 18th Sep 19 at 8:17 PM
    Can anyone offer advice on negotiating with EE? Iím a loyal customer and been with them 10 years, currently on a sim only deal. I basically need 4GB of data and an currently paying £11 - when I phoned for pac code all they would offer me is 6GB for £10/month. I know thatís not bad but I donít actually need 6GB and would prefer a lower price with less data. I quoted a few deals that are around but they wouldnít budge and then just sent me my PAC code! ��. Iíve good coverage with EE and reluctant to change! Should I phone retentions again? Or just switch and rely on WiFi calling if other networks signal not so good.
Page 1
    • Neil Jones
    • By Neil Jones 19th Sep 19, 9:31 AM
    • 2,951 Posts
    • 2,122 Thanks
    Neil Jones
    • #2
    • 19th Sep 19, 9:31 AM
    • #2
    • 19th Sep 19, 9:31 AM
    There is no such thing as a "loyal customer", this is code for those who (and this may not apply to you) can't be bothered to shop around. Presumably your contract has ended?

    Since you can get more data for a slightly cheaper price, either take that one OR get some free PAYG sims from the other networks and see what signal you get, then make a decision from there.
    • ballyblack
    • By ballyblack 19th Sep 19, 9:36 AM
    • 4,224 Posts
    • 2,291 Thanks
    ballyblack
    • #3
    • 19th Sep 19, 9:36 AM
    • #3
    • 19th Sep 19, 9:36 AM
    All these use the EE network

    BT Mobile.
    Plusnet Mobile. ...
    Asda Mobile. ...
    Virgin Mobile
    • sully1311
    • By sully1311 19th Sep 19, 10:45 AM
    • 182 Posts
    • 112 Thanks
    sully1311
    • #4
    • 19th Sep 19, 10:45 AM
    • #4
    • 19th Sep 19, 10:45 AM
    All these use the EE network

    BT Mobile.
    Plusnet Mobile. ...
    Asda Mobile. ...
    Virgin Mobile
    Originally posted by ballyblack
    You'll only get the same level of coverage with BT Mobile though.

    The other 3 don't get 4G Calling so have no access to the 800mhz band.
    • molerat
    • By molerat 19th Sep 19, 11:14 AM
    • 21,570 Posts
    • 15,815 Thanks
    molerat
    • #5
    • 19th Sep 19, 11:14 AM
    • #5
    • 19th Sep 19, 11:14 AM
    You'll only get the same level of coverage with BT Mobile though.

    The other 3 don't get 4G Calling so have no access to the 800mhz band.
    Originally posted by sully1311
    BT Mobile ?? The others do get 4G, just not on the 800 MHz network. Interestingly in many places I get a better 4G signal from Plusnet than MrsM gets with EE using identical phones.
    Last edited by molerat; 19-09-2019 at 11:19 AM.
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    • japitts
    • By japitts 23rd Sep 19, 6:41 PM
    • 74 Posts
    • 3 Thanks
    japitts
    • #6
    • 23rd Sep 19, 6:41 PM
    • #6
    • 23rd Sep 19, 6:41 PM
    I’ve good coverage with EE and reluctant to change! Should I phone retentions again? Or just switch and rely on WiFi calling if other networks signal not so good.
    Originally posted by kellyp

    Get some PAYG SIMs from other networks and test them out.


    Also bear in mind, the "Piggyback" MVNO resellers generally don't have WiFi calling. Certainly none of the EE-based ones do. And as others have pointed out, you'll lose access to 4G-calling and 800Mhz coverage.


    Then it'll ultimately be your decision as to whether the couple of ££ saving each month is worth the loss of those extra services.


    BT Mobile ?? The others do get 4G, just not on the 800 MHz network. Interestingly in many places I get a better 4G signal from Plusnet than MrsM gets with EE using identical phones.
    Originally posted by molerat

    PlusNet, VirginMobile, AsdaMobile etc - yes they have EE 4G, but only for data use. Voice calls go over 2G & 3G. The issue being, that there are locations where the only EE coverage is on 800Mhz, and you need 4G-calling to access that signal.
    Last edited by japitts; 23-09-2019 at 6:43 PM.
    • spiritus
    • By spiritus 23rd Sep 19, 9:23 PM
    • 587 Posts
    • 277 Thanks
    spiritus
    • #7
    • 23rd Sep 19, 9:23 PM
    • #7
    • 23rd Sep 19, 9:23 PM
    Can anyone offer advice on negotiating with EE? Iím a loyal customer and been with them 10 years, currently on a sim only deal. I basically need 4GB of data and an currently paying £11 - when I phoned for pac code all they would offer me is 6GB for £10/month. I know thatís not bad but I donít actually need 6GB and would prefer a lower price with less data. I quoted a few deals that are around but they wouldnít budge and then just sent me my PAC code! ��. Iíve good coverage with EE and reluctant to change! Should I phone retentions again? Or just switch and rely on WiFi calling if other networks signal not so good.
    Originally posted by kellyp
    That's interesting as I rang EE this morning to reduce my pay monthly SIM only contract. I am paying £ 20 a month for 4GB but hardly use the data. The lady was gobsmacked I was paying so much and said she would put me through to another advisor who would help me get that down.

    The second EE advisor "generously" told me that I could get 1GB for £ 16 and when I baulked at the offer he just clammed up and waited for me to say goodbye......

    My wife is coming to the end of her contract and I don't think she can even get my current offer of £ 20 for 4gb as it looks like they have retired that option.

    I am on a rolling 30 day contract by the way
    • japitts
    • By japitts 23rd Sep 19, 9:33 PM
    • 74 Posts
    • 3 Thanks
    japitts
    • #8
    • 23rd Sep 19, 9:33 PM
    • #8
    • 23rd Sep 19, 9:33 PM
    That's interesting as I rang EE this morning to reduce my pay monthly SIM only contract. I am paying £ 20 a month for 4GB but hardly use the data. The lady was gobsmacked I was paying so much and said she would put me through to another advisor who would help me get that down.

    The second EE advisor "generously" told me that I could get 1GB for £ 16 and when I baulked at the offer he just clammed up and waited for me to say goodbye......

    My wife is coming to the end of her contract and I don't think she can even get my current offer of £ 20 for 4gb as it looks like they have retired that option.

    I am on a rolling 30 day contract by the way
    Originally posted by spiritus

    Interesting - looks like you've been offered £5 off the standard price there - https://shop.ee.co.uk/pay-monthly-phones-30days


    For what it's worth, business SIM only gets roughly in line with what you're paying, I think 5Gb is £20 on a 30day term.
    • luvchocolate
    • By luvchocolate 24th Sep 19, 10:11 AM
    • 1,884 Posts
    • 1,780 Thanks
    luvchocolate
    • #9
    • 24th Sep 19, 10:11 AM
    • #9
    • 24th Sep 19, 10:11 AM
    That's interesting as I rang EE this morning to reduce my pay monthly SIM only contract. I am paying £ 20 a month for 4GB but hardly use the data. The lady was gobsmacked I was paying so much and said she would put me through to another advisor who would help me get that down.

    The second EE advisor "generously" told me that I could get 1GB for £ 16 and when I baulked at the offer he just clammed up and waited for me to say goodbye......

    My wife is coming to the end of her contract and I don't think she can even get my current offer of £ 20 for 4gb as it looks like they have retired that option.

    I am on a rolling 30 day contract by the way
    Originally posted by spiritus
    I rang E E and got unlimited calls and texts and 2GB data which is fine for me and pay £8 per month
    • spiritus
    • By spiritus 25th Sep 19, 7:10 AM
    • 587 Posts
    • 277 Thanks
    spiritus
    I rang E E and got unlimited calls and texts and 2GB data which is fine for me and pay £8 per month
    Originally posted by luvchocolate
    Was this on a 12 month contract or a rolling 30 day contract ?
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    • luvchocolate
    • By luvchocolate 25th Sep 19, 10:22 AM
    • 1,884 Posts
    • 1,780 Thanks
    luvchocolate
    Was this on a 12 month contract or a rolling 30 day contract ?
    Originally posted by spiritus
    I was on a rolling contract before with them paying £16, so had to go on a 12 month contract for this.
    • sully1311
    • By sully1311 12th Oct 19, 2:33 PM
    • 182 Posts
    • 112 Thanks
    sully1311
    BT Mobile ?? The others do get 4G, just not on the 800 MHz network. Interestingly in many places I get a better 4G signal from Plusnet than MrsM gets with EE using identical phones.
    Originally posted by molerat
    I said 4G Calling not 4G.
    • Pluto88888
    • By Pluto88888 13th Oct 19, 9:28 PM
    • 51 Posts
    • 16 Thanks
    Pluto88888
    Use live chat for your deals I Just got £13 for 50 GB data with EE renewed today depends who you get and how hard you push them just be polite you will get somewhere.

    I currently have 3uk paying £5 a month unlimited data minutes text (work phone)
    Home broadband £6 200 minutes unlimited data text via 4g router (home broadband)
    • Huggy_Bear
    • By Huggy_Bear 14th Oct 19, 11:53 AM
    • 144 Posts
    • 63 Thanks
    Huggy_Bear
    I've just phoned EE as I'm at the end of my contract and have been offered 1GB data at £7 per month on a 12 month contract - I dont need much data but I'm not keen to be tied into a 12 month contract.


    When I asked what monthly PAYG data packs they have they said they didnt, you just pay for what you use.
    I'm confused by this is as on their website they offer a £10 data pack for 2GB



    Have I been asking for the wrong thing?
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