Add your feedback on energy supplier Iresa

Bev_Noyce wrote: »

Signed up for IRESA on 14 Feb. Switch finally went through on 29 May!
Took direct debit on 6/3/17.
Asked for meter number and reading five times. Told 5 different dates for switch. No answers to emails asking what was happening.
Unfortunately thought switch had happened but had not so EoN took me off MSE tarrif end on 31 March and put me on standard tariff. Did not realise and have paid extra £180 as on standard tariff.

Paid Eon £75 as they said I had outstanding amount and thought this was last bill for outstanding fuel before switch - oh no, just bill as no direct debit going out. EoN did not notify me that I was now on their standard tariff.
Tried ringing IRESA left in queue for over an hour!
Made 3 complaints, no response. Never get back to you.
Eventually got through to AJ who assured me the switch had taken place and I now owed them £180 as they had not taken the direct debits. New direct debit set up. Still no switch.

Hello Bev Noyce and welcome to the Forums.

Have to say, from asking to join a supplier on 14 February to the supply actually moving on 29 May is an unusually long time. This is the case even where suppliers haven't signed up to Faster Switching (about two and half weeks). Were you given a reason for the delay?

With a change of supplier, it's the new supplier who drives the switch. They need to apply to the losing supplier to take over. Provided they do this within the Price Protection window, we'll keep customers on fixed tariffs on the lower prices whilst the switch goes through.

The Price Protection window is open 49 calendar days before a fixed tariff ends until 20 working days after. For customers to take advantage of this window, we need to receive the application from the new supplier during this period. If we don't, customers will automatically go on to our standard Energy Plan prices from the end of their fixed deal. We send renewal letters explaining this to customers coming to the end of fixed deals . These go out between 42 and 49 calendar days before the tariff ends.

The new supplier is also responsible for sending us the meter readings they're going to use to start their account. We use the same readings to close our account and issue a final bill. This makes sure the same energy is only charged once. These readings come through a third party (Data Collector) who checks they're in line with previous readings held for the property. Once we receive them, we'll close our account and issue the final bill.

Hope this is useful Bev Noyce.

Malc

Many thanks Malc.
I know the prime fault is with Iresa but must say I do not think EoN was completely fair, in that they did not inform me they had put me on the standard rate nor that my new supplier had not started. They took an outstanding payment, making me believe as I had submitted a meter reading this was the closing of my Eon account. I feel EoN have lessons to learn which they have said in response to my complaint to them. C'est la vie.

My fault for stopping direct debit but really thought as IRESA had set up a new dd and had taken the first payment everything was fine.

Learnt my lesson and hope others have learnt from me and do not get their fingers burnt.