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  • FIRST POST
    • joncombe
    • By joncombe 6th Dec 17, 8:48 PM
    • 291Posts
    • 115Thanks
    joncombe
    Switching from Virgin Media without a new line
    • #1
    • 6th Dec 17, 8:48 PM
    Switching from Virgin Media without a new line 6th Dec 17 at 8:48 PM
    I am currently with Virgin Media but pretty unhappy with the service. I have a regular fault with the telephone line which has stopped working again (no dial tone, just crackles). It must have happened half a dozen times now and I'm getting pretty fed up of it because each time it requires an engineer to visit and I have to take time off work. The price I'm paying for just the basic Broadband and Telephone package is now about twice the price of other providers after years of regular price increases with Virgin.

    So I want to switch to someone else, but it seems everyone I try to switch to says I have to have a new line installed, which means the same problem, taking time off work.

    Is there any company that will switch from Virgin Media, or do I really have to get a new line?
Page 2
    • AndyPK
    • By AndyPK 14th Dec 17, 12:20 PM
    • 4,079 Posts
    • 1,188 Thanks
    AndyPK
    you don't save any money ditching a VM phone anyway.


    Well not a significant amount anyway
    • newborough
    • By newborough 1st Jul 19, 8:38 AM
    • 3 Posts
    • 0 Thanks
    newborough
    Virgin should pay.
    Switching from VM to Plusnet I am forced to pay Openreach £50 for a reconnection even though I had a dummy dial tone on my old BT Socket. Virgin Media should pay this. Why?
    Virgin Media arenít compelled to share their network with other ISPís so in effect makes switching to them a semi cul-de-sac. Come on OFCOM sort this out.
    • JJ Egan
    • By JJ Egan 1st Jul 19, 12:23 PM
    • 13,558 Posts
    • 6,222 Thanks
    JJ Egan
    Not going to happen as VM are under no obligation to provide services to all and sundry as OR are.
    You can complain to Ofcom though helps build a case.
    • M.Jukes
    • By M.Jukes 21st Oct 19, 11:57 AM
    • 2 Posts
    • 0 Thanks
    M.Jukes
    And herein lies my problem.
    Be careful in switching as in my case i changed from Virgin Media to a Sky broadband deal. This meant that Openreach were supposed to come out on the 25/09/2019 four days before we went on two week holiday and lay the fibre optic cable.
    Now you need to remember that which ever broadband supplier you use with the exception of Virgin, Openreach will lay the cable.... they have a monopoly on this.
    So the so called Engineer came out he was there about 10mins and said "you need to have a cable laid" but apparently that wasn't his job, someone else will do that and then left. I was at work at the time and my wife handled it. When i came home i rang the Engineer who said they would that the cable could be laid up to the house while we were away and connected to the house when we arrived back. Its now the 21/10/2019 and nothing. I contacted Sky and they say they are waiting for a report from Openreach. I have contacted Openreach who tell me i need to contact Sky so i am going around in a circle. I would accuse Sky of not be very pro-active so the saga continues,
    • JJ Egan
    • By JJ Egan 21st Oct 19, 12:18 PM
    • 13,558 Posts
    • 6,222 Thanks
    JJ Egan
    Normal OR connection does not include Laying a cable .
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